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Issue: wants to activate modem
resolution: run itg// send signals// issue resolved//end of call
account#: 8499050500017732
callback#: (609) 458-9150
ticket#: Ticket #CR079775256
natalie
cole1986
petro lysko
5704664488
8871B1E2716E
Sbg6950ac2 model
Jenny spoke with: Natalie
Issue: wants to activate modem and asked to change the wifi name and password.
resolution: used itg// was able to activate the modem and change the wifi name and password. Send provisioning however, the customer seems in hurry and ended the call
account#: 8499053141662270
callback#: (973) 856-9781
got a new modem.
Jenny spoke with: Petro
Issue: wants to activate internet
resolution: utilized itg// successfully added the equipment to biller. successfully scheduled tech appointment// issue reolved// end of call
account#: 8993116650026152
callback#: (570) 466-4488
ticket#: CR Ticket #CR079796160
Jenny spoke with:
issue:
resolution:
acccount#:
callback#:
ticket#:
Jenny spoke with: Sai pitch
issue: wants to activate internet
resolution: utilized itg// succesfulluy activated the modem// issue resolved// end of call
acccount#: 8773212240125020
callback#:(347) 216-3045
ticket#: CR079821551
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