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-- speaking
Hello there, It's Andrew calling from Boku Pay by mobile,-- and how are you today ?
-- good
Thats good, I'm calling in regards to the refund you requested,
everythings fine we just need a few more details from you before we can deposit the refund into your account, before we do so I just need to pass security with you, so could you please confirm,
your full name, and your date of birth,
-- chantaya bolt -- bla
Thanks thats security passed, its pretty straight forward from here on, Now, you should've received a text from us telling you that you need to verify that your the account holder of the details you provided to us, now can i just confirm did you receive that text?
--yes-
Okayy, thats great, so how will you be identifying yourself today will it be using the pinsentry card reader with the identity button, or will it be the Mobile Pinsentry service on your mobile banking application?
-- yes Pinsentry --- Okay so are you ready to go ahead?
Ok can i just ask to you to confirm the last 4 digits of that card that your using with the device
--- WRITE THIS DOWN ---- Thanks thats great and now if you just pop the card into the reader, and enter your pin, we need to use the IDENTIFY/IDENTITY button, the 8 Digit Identity code that should be displayed on the Screen of your card reader device --- Write this down
--no MOBILe-- oh right okay, so will it be the Mobile Pinsentry service on your mobile banking application?
--yes-- Ok that's fine, so whenever your ready I just need the 8 digit Identity code shown on the screen and if that all matches up we can send your refund right away,
Okay so thats all gone through now, your refund of £500 has been sent to the details you provided us, and it should show up in the account with the next two+++++++++++++++++++++++++++++++++++++++++
hours, if there are any problems don't hesitate to contact us by phone or email, all the details are available on the website , Is there anything else I can help you with today madam?
No - okay thats great now you take care and you have a great day,
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