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The customer must say yes before you proceed
After I have read these terms to you, I will also need to send a copy via email that you will need to confirm receipt of. Can you confirm your email address for me please?
If Email address matches Trio:
Great, that matches what we have on the system.
If Email address is different to one on Trio:
Unfortunately that doesn’t match our records. Would you like me to update now?
You have chosen to recontract onto our
This is on a contract for £ per month.
If you wish to make any changes to your package within your minimum term, you may be liable to pay a fee.
You have chosen our Fixed Price Plus promotion.
Fixed Price Plus means that the price of your broadband remains the same during the minimum contract term and will increase by no more than the CPI rate of inflation thereafter.
When your contract ends, we promise to never increase your price above the rate of inflation while you pay for this promotion.
If you make any changes to your plan, you may incur additional costs.
This does not include Boosts or other charges such as films, calls or calling features, which may be subject to change.
I’ll be sending a copy of the Contract Summary and Contract Information to your email before we can make any changes that would affect the contract.
IMPORTANT - Send the email to customer
Can you confirm that you have received the email?
Customer must say yes
Would you like to read these terms now or are you happy to proceed and read at a later point?
If customer wishes to read now:
Please let me know when you are ready to proceed.
If customer wishes to read at a later point:
I will process the order for you now.
Thank you so much for understanding and for your patience. I would like to inform you that I have successfully renew your contract for 18 months.
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