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Is this for new activation?
Just to confirm if I'm working with the right equipment. Is this the equipment that needs activation. The last 4 digits of the CMAC Address is B88E
May I know if this is native or ported telephone number?
Setting up tech appointment
"Set Clear Expectations"
Pro installation $100
Trouble call $100
- under one-time charges (tech appointment)
-entertainment extras (movies etc)
Change of Service/FSIK- within 30days period
SRO- is for outside tech
-inside ingress
-time frame for drop bury is 14 business days for the job to be completed
Trouble call- if nagka issue (after prof installation) or if it goes beyond 30days
*Failed SIK is called Tech recovery nowaday*
AAW
if ever ang service layo kaayo like 3days; meaning ibutang sa waistlist; but putting the customer on a waist list doesn't guarantee for early tech appointment. (explain beforehand) You will only push through when someone cancels their appointment.
- only applicable for trouble call
Arrival Windows
The reason why we need tech appointment is because only the technician can know what is really the issue.
checked cable box status, connection, paired the remote, customer confirmed tv is working. issue resolved, eoc
We've already exhausted all the necessary steps however the modem is not responding
provide the earliest date however
I don't want to be charge
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