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Hi Mr/Ms Customer, how are you doing today?
I'm glad to hear that you are doing okay, by the way I can see here that you want to activate your internet is this correct.
just in case the call will disconnect may I know your best call back number?
By the way congratulations in acquiring your new gateway. I know you are looking forward in having your service activated. But don't you worry because you are in a right person who can help your issue. Just bear with me.
GATEWAY ACTIVATION
Run itg for no connectivity
Select no connectivity
DiagnosticsSet up wifi name and password(provide the guidelines)
Ask customer to check if wifi name is visible and let customer connect
If customer cannot browse website
Send signal (5mins)Advise the customer to connect
Ask customer to check 3-5websites or app
--------------------------- Xfinity.com/mobile to purchase online, or you can contact 888-936-4968---------------------------------
(Xfinity My Account App)
You can free to download xfinity my account app, The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want.
RECAP
I will give you some heads up of what we done today. You call because you want to activate your cable box and we do some basic troubleshooting and I send signals to your cable box then we successfully activated your cable box
CLOSING SPEILS!!!
Congratulations and also many appreciation for your assistance, cooperation, and patience while we activated your cable box, by the way thank you for your support because without it, this would not be feasible. I can promise you that everything is in order, so take use of the service. I will mark this problem as solved, and I would appreciate any good comments you may have. Is there anything else I can do for you today? Once more, I want to express my sincere thanks for picking xfinity as your service provider. Enjoy your day and be safe.
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