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Amazon
Your Account Amazon.com
Message From Customer Service
Hello,
Thanks for allowing me to assist you with your Amazon.com questions today via chat.
I'm sorry to hear about your order issue. This usually doesn't happen.
I definitely want to make sure we get this taken care of for you.
Because this inquiry is with regard to problems with an order showing successfully delivered by the carrier and not received, we have a specialist team who is trained to handle this type of issue.
I've forwarded your information directly to our Specialist Team, who can further research this issue with the carrier. Based on the outcome we may be able to take additional action once this is completed
Normally their review is completed within 3-5 business days.
If you need anything else in the meantime, please let us know and we will be happy to assist:
https://www.amazon.com/gp/help/customer/contact-us
We're available 24 hours a day, 7 days a week.
You can also click the "Contact Us" button on any Help page (www.amazon.com/help), enter your phone number through the Phone tab, and we'll call you. Contacting us through the website ensures that we have your account information ready when we call.
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,
Evan F.
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