Notes

Acquisition Offers
We offer new acquisition customers subscribing to Connect More Internet and above a BMD when adding new Xfinity Mobile By the Gig (BTG) or Unlimited.

Acquisition Offer Bonus Mobile Discount with BTG Bonus Mobile Discount with Unlimited Data
Gigabit x2
(Contract and Non-Contract) $10 x24 $30 x24
Gigabit Extra
(Contract and Non-Contract) $10 x24 $30 x24
Gigabit Internet
(Contract and Non-Contract) $10 x24 $10 x24
Superfast
(Contract and Non-Contract) $10 x24 $20 x24
Fast
(Contract and Non-Contract) $10 x24 $10 x24
Connect More
(Contract and Non-Contract) $10 x24 $10 x24


Upgrade Offers
We offer existing Xfinity Internet customers subscribing to Connect More and above a BMD when adding new Xfinity Mobile By the Gig (BTG) or Unlimited.

Upgrade Offers BMD with BTG BMD with Unli
Gigabit Extra
(Contract and Non-Contract) $10 x24 $30 x24
Gigabit Internet
(Contract and Non-Contract) $10 x24 $20 x24
Superfast
(Contract and Non-Contract) $10 x24 $20 x24
Fast
(Contract and Non-Contract) $10 x24 $10 x24
Connect More
(Contract and Non-Contract) $10 x24 $10 x24


Legacy Offers
We offer existing customers subscribing to Legacy services a BMD when adding new Xfinity Mobile By the Gig (BTG) or Unlimited.

Xfinity Services BMD with BTG BMD with Unli
Gigabit Plus $10 x24 $30 x24
Extreme Pro $10 x24 $20 x24
Blast! $10 x24 $20 x24
Performance Pro $10 x24 $10 x24
Performance $10 x24 $10 x24
Any 2-product with
Performance/Connect More $10 x24 $20 x24
or higher speed
Standard +More $10 MPD $20 x24 (includes MPD)
Select +More $10 MPD $20 x24 (includes MPD)
Signature/Super +More $10 MPD $30 x24 (includes MPD)
3-product/4-product
(with or without Xfinity Home) $10 x24 $20 x24


Agent Questions
Can all newly installed customers take advantage of the Bonus Mobile Discount?
Only eligible Fast Internet and above customers who activate new Xfinity Mobile service within 90 days of their installation date are eligible for the Bonus Mobile Discount.
Is it necessary to add a code to new acquisition orders to enable Xfinity Mobile Unlimited customers to receive the Bonus Mobile Discount?
No, a backend process will automatically apply the discount if the customer is in a qualifying package and activates new Xfinity Mobile service within 90 days of their installation.
Are existing customers eligible for the Bonus Mobile Discount?
Yes, existing customers are eligible for the Bonus Mobile Discount if they call into Care, Bulk CoE, or Retention and add new Xfinity Mobile service.
Note: The BMD is not available to existing Xfinity Mobile customers adding new lines.
Is it necessary to add a code to existing customer accounts to enable the Bonus Mobile Discount?
Yes, a discount tracking code must be added to the account in order for the customer to receive the Bonus Mobile Discount. Xfinity Mobile service must be activated within 90 days of the interaction to receive the discount.
Note: The discount tracking code must be added to the account prior to adding the Xfinity Mobile service.
Will customers need to complete consent/customer approval when adding the BMD tracking code?
Yes, customers will need to complete customer approval when adding the BMD tracking code to the account. Agents must inform the customer that they have 90 days to activate a new Xfinity Mobile account in order to receive the discount and that the code will roll off after 90 days.

If a new eligible customer signs up for Xfinity Mobile online or via the Xfinity app within 90 days of installation will the backend process apply the Bonus Mobile Discount?
Yes, the backend process will identify eligible customers regardless of the point of sale (.com, retail, inbound sales, and/or app).
Can eligible customers who do not sign up for new Xfinity Mobile at the point of sale still take advantage of the Bonus Mobile Discount if they add Xfinity Mobile later?
Yes, eligible new customers may add Xfinity Mobile service within 90 days of installation to receive the Bonus Mobile Discount. Beyond 90 days, existing customers become eligible for the Bonus Mobile Discount once the discount tracking code is applied. Xfinity Mobile service must be activated within 90 days of the interaction to receive the discount.
Note: The discount tracking code must be added to the account before the Xfinity Mobile service to receive the discount.
If a new eligible customer subscribes to By the Gig (BTG), then switches to Unlimited within the first 90 days, can they receive the Bonus Mobile Discount with Unlimited after switching?
Yes, customers have 90 days to change their Xfinity Mobile plan from BTG to Unlimited, to be eligible for the Bonus Mobile Discount with Unlimited line. Note: Customers can only switch once.

If a new eligible Xfinity Internet customer wants to upgrade to a faster Internet speed tier, will they be eligible for the Bonus Mobile Discount with Unlimited?
Customers have 30 days to change their Internet service, and 90 days to add/change their mobile plan to be eligible for the Bonus Mobile Discount with Unlimited.

If a customer downgrades their service what happens to the Bonus Mobile Discount?
Downgrades to ineligible Xfinity Internet-only tiers or removing Xfinity Mobile will result in the loss of the Bonus Mobile Discount.
If a customer moves and requests to transfer services, are they eligible for the Bonus Mobile Discount?
Customers who transfer existing services or sign up for a new eligible acquisition offer would be eligible for the Bonus Mobile Discount if they activate new Xfinity Mobile service within 90 days of their installation.

Does the customer need to sign up for the contract promotional rate to be eligible for the Bonus Mobile Discount?
No, new customers are eligible for the Bonus Mobile Discount with or without a contract.

Customer Questions
How does the Bonus Mobile Discount work?
If you’re on a qualifying plan and add Xfinity Mobile (with or without Unlimited Data) within 90 days, we’ll automatically apply the discount to your Xfinity cable bill statement within two billing cycles (not the Xfinity Mobile bill statement).
Where can I find the Bonus Mobile Discount?
The Bonus Mobile Discount is included on your Xfinity cable statement under the Your Xfinity Package section and is reflected in the total monthly charges. Once you activate a qualifying Xfinity Mobile line, the discount will appear on your next billing cycle.
If I have multiple Xfinity Mobile lines, can I get an additional discount?
No. You will only receive one Bonus Mobile Discount, regardless of how many Xfinity Mobile lines you have.
What happens if I’m in an eligible package, but am just now adding Xfinity Mobile? Am I eligible?
If you add Xfinity Mobile within 90 days of installation (for acquisition customers) or discount tracking code application (for existing customers) to an eligible plan, we’ll apply the Bonus Mobile Discount on your next billing cycle.

Will my Bonus Mobile Discount expire at some point?
The Bonus Mobile Discount will expire after 24 months.
What happens to my discount if I switch from Unlimited to the By the Gig (BTG) data plan?
If you switch from Unlimited Data to BTG, you will receive an email informing you that you will lose the Bonus Mobile Discount with Unlimited discount indefinitely unless you switch back to Xfinity Mobile Unlimited within 14 days. You will continue to receive the $10 x24 Bonus Mobile Discount for BTG, if within 90 days of installation (while the BMD eligibility code is still on the account). Note: Customers can only switch once.

March 2023
$100 Visa Prepaid Card With BYOD Activations
Feb. 24-March 17, 2023

Customer Communications
About one week after the customer ports their phone number from their existing carrier to the new Xfinity Mobile line of service, they'll receive a separate email with details and conditions for receiving their Visa Prepaid card.

The following message will appear in the customer-facing buy flow: “About one week after transferring your number, you’ll get a separate email with details and conditions for your prepaid card.”

The customer will receive a Visa Prepaid card once specific eligibility requirements are met, including:
Their account remaining in good standing for 90 days.
Qualifying device/service(s) are still active, etc.
The account cannot have a delinquent balance or be in Temporary Disconnect (TD) status.
The Visa Prepaid card will ship 16-18 weeks post-activation.