Notes

333 Troubleshooting We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 15 seconds. You should see the lights on the device turn off and start ,MH
334 Troubleshooting We need to restart the modem, please unplug the power cord and plug it back in after a minute. Please let me know once the lights on modem are on. ,MP1
335 Troubleshooting Please try using another browser, like Firefox or Chrome. This should fix the problem. ,CB
336 Troubleshooting I can confirm that your modem is online and working fine. There seems to be an issue with the setup of your PC that is stopping your access. Please contact the PC manufacturer for further help. ,PCI
337 Troubleshooting Log in on http://10.0.0.1 ,PU
338 Troubleshooting Click the Add Port Trigger. ,PU1
339 Troubleshooting Enter Service name for which we want to change ports. ,PU2
340 Troubleshooting Edit port trigger. ,PU3
341 Troubleshooting Click Wireless. ,WP
342 Troubleshooting Go to Gateway -> Connection -> Wi-Fi and press the EDIT button next to your wireless network. ,WP1
343 Troubleshooting Choose the wireless password key type like(WEP, WPA or WPA2). ,WP2
344 Troubleshooting Click save settings. ,WP3
345 Troubleshooting Unplug the modem from the power source to turn it off. ,PC
346 Troubleshooting Wait for 50 seconds. ,PC1
347 Troubleshooting Check if coaxial cable at the back of the modem is properly connected. ,PC2
348 Troubleshooting Plug back the modem to the power source to turn it on and wait for all lights to sync. ,PC3
349 Troubleshooting Once the modem is fully synced, check for internet connection. ,PC4
350 Troubleshooting Go to access Gateway > Connection > Wi-Fi from the left navigation menu then click edit. ,CW
351 Troubleshooting See mode option there? Can you please put the mode in b/g/n. ,CW1
352 Troubleshooting Change channel. ,CW2
353 Troubleshooting Save. ,CW3
354 Troubleshooting For incoming emails :-mail server address is mail.comcast.net. ,OS
355 Troubleshooting Port number is 995 or 110. ,OS1
356 Troubleshooting For outgoing emails :-mail server address is smtp.comcast.net. ,OS2
357 Troubleshooting Port number is 587 ,OS3
358 Troubleshooting You can change the positioning and give everyone equal access. For example, in an open office room setting, instead of placing the router in a corner, try putting it in the middle of the room, where the signal should extend out more evenly, giving better ,WMP
359 Troubleshooting Login on the page with username as 'Admin' and password as ' Password') ,EB
360 Troubleshooting From the left-hand column, select Gateway > At-A-Glance. ,EB1
361 Troubleshooting A message appears stating 'WARNING: Enabling Bridge Mode will disable Router functionality of gateway and turn off the private Wi-Fi network. Are you sure you want to continue?' Click OK to confirm. ,EB2
362 Troubleshooting Please follow this link http://www.ehow.com/how_6761214_uninstall-norton-mac.html ,UNM
363 Troubleshooting Apple menu and select Sherlock. Or, from the Finder, press the keys Command-F. ,UNM1
364 Troubleshooting Choose your search criteria. You can search by one or more attributes of the file (name, size, type, date modified, creator and so forth). ,UNM2
365 Troubleshooting Right click on the folder and then delete it . ,UNM3
366 Troubleshooting Open Internet Explorer. ,CC
367 Troubleshooting Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar. ,CI1
368 Troubleshooting Click Internet Options and choose the General tab. ,CI2
369 Troubleshooting Click the Delete... button under the 'Browsing History' section. ,CI3
370 Troubleshooting Make sure you uncheck 'Preserve Favorites Website Data' at the top of this window. ,CI4
371 Troubleshooting Make sure you check all options below 'Preserve Favorites Website Data' ,CI5
391 Troubleshooting It is found that the current modem has gone bad and it is not performing to its capabilities. Let me go ahead and schedule shipment of new modem and once received, you can send back the old modem ,ms
392 Troubleshooting I would like to suggest to place the modem in such a way that all the device is close to it. Please do a speed test on a hard wired connection and if you are still getting a slow speed, do contact us. As part of our guarantee, we are here for you 24 hours ,CS
393 Troubleshooting I see the Comcast router has not been restarted in a while, could you please restart it by unplugging the power cord at the back of the router. Wait for 10-15 sec and then plug it back in. ,WS
394 Troubleshooting I would need your help today to isolate whether the concern is with both wired and wireless or wired only? ,WS1
395 Troubleshooting Please make a wired connection with laptop or a desktop and then run a speed test. Please connect and go to http://speedtest.comcast.net ,WS2
396 Troubleshooting Since you are getting the desired speed on a wired connection, it seems that the concern seems to be Wi-Fi congestion. ,WS3
397 Troubleshooting I would recommend you to download Wi-Fi analyzer from the play store. This app will automatically scan the networks in the vicinity and suggest a channel for best speed. Once Identified then we can configure the same in router ,WS4
398 Troubleshooting I would request you to please download ‘Netgear Wi-Fi analyzer’ from play store on an android device. It would help us in understanding the network around your house. ,WS5
399 Troubleshooting Once you have the app open, you will find a lot of options at the bottom bar. Please select the fourth option from the left, which would look like a broadcast sign, with a big black dot in the middle. When you select it, it would say ‘Channel Interference ,WS6
400 Troubleshooting The app will automatically scan the networks in the vicinity and suggest a channel for the ‘Best’ speed, please do let me know that channel number and I will configure that channel for you. ,WS7
401 Troubleshooting I have changed the channel, now I need you to restart the router to ensure that the settings take effect. ,WS8
402 Troubleshooting It looks like your modem is offline. Let's check what's wrong. ,GS2
403 Troubleshooting Based on the serial number, your account shows that you are leasing your equipment from Comcast. ,GS5
404 Troubleshooting Hmm, it looks like something went wrong at installation. Could you please reinstall the application on your mobile device? I'll wait while you try it. ,GS6
405 Troubleshooting Try using another browser, like Firefox or Chrome. This should fix the problem. ,GS7
406 Troubleshooting Your device isn't responding to the activation signals I'm sending it. ,GS8
407 Troubleshooting I'm going to run a diagnostic check on my end. It will take a minute or two. ,GS9
408 Troubleshooting I will run a system check to verify the status of your account and equipment. It should only take a minute for the results. ,GS10
409 Troubleshooting Is the issue resolved? ,GS11
410 Troubleshooting The system check didn't reveal any issues with your equipment or your account, so let's do some troubleshooting to resolve your issue. ,GS12
411 Troubleshooting Please make sure you're using coaxial cable connector from outlet to the 'Cable In' port on the video device.. Then, another coaxial cable connector from box to TV. ,PWC1
412 Troubleshooting We need to ensure that all the cables are properly connected. So as we can proceed further with our trouble shooting steps. ,PWC2
413 Troubleshooting To restart the cable box please use the below steps ,PWC3
414 Troubleshooting 1) Disconnect the power to the cable box by either unplugging the power cord from the wall outlet or from the back of the cable box. ,PWC4
415 Troubleshooting 2) Wait for 10-15 seconds. ,PWC5
416 Troubleshooting Please note down, your WIFI default password (SSID) & WIFI password (WIFI Key) is written on the back side of modem on a white color sticker near the barcode which is required for a new login after hard reset. ,MH2
417 Troubleshooting If we lose the chat then there is no need to worry. Go to WIFI settings on your Phone/ Computer, look for your default SSID in available networks and connect with the default password. ,MH3
418 Troubleshooting You can also change WIFI network name and password yourself by visiting router's admin page: 10.0.0.1 and login with admin (username) & password as password (Case sensitive). ,MH4
419 Troubleshooting I have also sent the steps on your email: [email protected] on how to change Wi-Fi network name and password. ,MH5
420 Troubleshooting Reconnect the power to the cable box by either plugging the power cord back into the wall outlet or into the back of the cable box.This is to check dust, wear and tear to fully optimize the connections. ,PWC6
421 Troubleshooting All you have to do is to press the LANG button on your remote once or twice at the affected channels. Are you able to find the LANG button? ,lang
422 Troubleshooting Are you able to hear sound now? ,lang5
423 Troubleshooting Could you try multiple channels to be sure they are all working? ,lang3
424 Troubleshooting Thank you. Most of the time the issue is caused by loose cable connections to your cable box. Can you make sure cables are securely connected? ,omp1
425 Troubleshooting That’s good. We need to do some additional troubleshooting steps to get this resolved. ,omp3
426 Troubleshooting I have sent a refresh signal to your box, do you see any changes on your screen now? ,reset
427 Troubleshooting Ok, next could you unplug the power cord from the box and then plug it back in. Let me know what changes you see after reconnecting. ,reset1
428 Troubleshooting Ok, I am sending another refresh signal to your box. Let me know if that works. ,reset2
429 Troubleshooting Did you see any change on the screen? ,reset3
430 Two Step verification process Sign in to My Account with your XFINITY username and password ,TS
431 Two Step verification process Select the Settings tab in the menu bar at the top of the page ,TS1
432 Two Step verification process Select Username & Password in the left menu bar ,TS2
433 Two Step verification process On the right side of the page, you will see the Two-Step Verification option. Click Edit ,TS3
434 Two Step verification process Select the method by which you would like to receive the verification code - mobile phone number or email (Non Comcast email ID) ,TS4
435 Two Step verification process A verification code will be sent to the registered mobile phone number or email address. Type the code into the XFINITY Two-Step Verification window and click Continue ,TS5
436 Two Step verification process This feature can be turned off at any time by changing the setting to Off ,TS6
437 Two Step verification process Please note that a verification code will be required every time you sign in, unless you check the box labeled Don't ask me again on this device. If you select this option, you will no longer be asked to enter a verification code during sign-ins from the ,TS7
438 Two Step verification process Select the Settings tab in the menu bar at the top of the page. ,tst1
439 Two Step verification process Select Username & Password in the left menu bar. ,tst2
440 Two Step verification process On the right side of the page, you will see the Two-Step Verification option. Click Edit ,tst3
441 Two Step verification process Select the method by which you would like to receive the verification code - mobile phone number or email (Non Xfinity email ID) ,tst4
442 Two Step verification process A verification code will be sent to the email address [email protected]. Type the code into the XFINITY Two-Step Verification window and click Continue. ,tst5
443 Two Step verification process This feature can be turned off at any time by changing the setting to Off. ,tst6
444 Two Step verification process Please note that a verification code will be required every time you sign in, unless you check the box labeled Don't ask me again on this device. If you select this option, you will no longer be asked to enter a verification code during sign-ins from the ,tst7
445 Two Step verification process Kindly acknowledge once you are able to sign in and update your password. Psic
446 Modem Reset Modem reset will disconnect you from the chat for few seconds. Do not close the chat page, this way you will be reconnected with me once reset is done. Is it okay to reset your modem now? ,MH1
447 Share feature As currently your modem is XFi enabled, so you can set up your home Wi-Fi and be online in minutes, find your Wi-Fi password, see who's online, troubleshoot issues and even pause home WiFi network access during dinner time. ,XFI1
448 Update cell number This email address and cell number will act as the recovery option, so after registration it’s very easy to get the reset code. On the same LOGIN page you just need to click on ‘Forgot Password’ to get the reset code on your cell number or email address ,log
449 XPA I would like to inform we have a great program where an Xfinity Home Security Sales Professional (XSP) comes to your home and conducts an in-home sales consultation (XSP Consult) and assess your home security and life style needs. This is a free service w ,XHS
450 Xfinity connect I would like to inform you that The Xfinity Connect App is a downloadable app that extends your Comcast Home Phone services onto Mobile devices allowing you to access all the features of Home Phone like ‘Make and Receive calls’ , ‘Read or listen to voice ,app
451 Xfinity stream app - With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. . Everything is included at no additional cost, Download the Xfinity Stream app for your mobile devic ,stm
187 Probing Are you experiencing an issue with In-Home Network or with a public XFINITY Wi-Fi Hotspot? ,PCS
188 Probing Are you using a wireless or wired internet connection? ,PCS1
189 Probing Please share the light status on the modem. ,PCS2
190 Probing Does the device now have power (power light lit solid on the device)? ,PCS3
191 Probing Can you provide the C-MAC address that’s located at the back or bottom of your modem, I want to make sure I'm working with the right device. ,EI
192 Probing Since when are you experiencing this issue? ,CP1
193 Probing Were there any troubleshooting steps done before you contacted us? ,cp2
229 Self Help XFINITY gateways offers various features and benefits and easy self-help portal for our customers . Please refer https://customer.XFINITY.com/help-and-support/Wireless-Gateway ,sh11
230 Self Help Now you can also access our website to know more about Wi-Fi security settings and interfaces with its troubleshooting at https://www.XFINITY.com/support/internet/view-change-wifi-password/ ,sh12
231 Self Help Comcast provides Email ID's for all internet users as additional Services. Our Self-help portal shows all features and basic troubleshooting steps for email related issues. Please refer https://customer.XFINITY.com/help-and-support/internet/EmailWebBrowsi ,sh13
232 Self Help With your XFINITY connect app you can convert any smartphone, tablet or even an iPod into a smartphone and can access. Learn more at https://customer.XFINITY.com/help-and-support/internet/XFINITY-mobile-app/ ,sh16
233 Self Help XFINITY provides Constant Guard, including Norton™ Security Suite With superior protection, fastest performance (a $360 value) included at no additional charge follow the link for complete details http://www.XFINITY.com/resources/internet-security.html ,sh17
234 Self Help You can pay your bill, access your Comcast email, Comcast Digital Voice voicemail, schedule DVR events, and browse TV listings all in one location. Visit www.comcast.com to learn more. ,sh18
235 Self Help You can view your current bill, account balance, pay bills, view services, setup automatic payments, or even go GREEN with our Comcast Eco Bill. While waiting, please take a look at everything you can do online by checking out http://customer.comcast.com ,ECOB
236 Self Help Customer name, If you enjoy playing games online, please check http://games.XFINITY.com/ ,CHSF6
237 Self Help Now you can pay bills, set up service appointments, check your connection status and so much more, without wasting time on the phone. All you need is your Comcast ID or email address and password to access your account information. ,CHF4
238 Self Help You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record. ,GB
239 Self Help Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple. ,GB1
240 Self Help Please note that you can setup up Automatic Payments by visiting https://customer.XFINITY.com/#/settings/bill/autopay ,GB2
241 Self Help You can also do basic troubleshooting by following steps available on: https://www.XFINITY.com/support/internet/Troubleshooting/ ,GB3
242 Self Help You can cancel or reschedule technician visit on following link: https://www.XFINITY.com/support/account/how-to-cancel-reschedule-comcast-appointment ,GB4
243 Self Help Please note that you can change your Wi-Fi username and password by visiting https://www.XFINITY.com/support/internet/view-change-wifi-password/ ,GB5
244 Self Help To create a reset code yourself, you can add your personal contact details like Mobile phone and personal email address. After confirming the details, you can visit https://www.XFINITY.com/password to reset the password yourself. ,GB6
245 Self Help You can view channel line-up at: http://www.XFINITY.com/programming/channellineup/nopackages.html ,GB7
246 Self Help Once you are logged in XFINITY account, please update the secret question, under ' Settings' tab. If you forget your password in future, by answering this question, you can create a new password. ,GB8
247 Self Help Now you can also access our website to know more about Wi-Fi security settings and interfaces with its troubleshooting at https://www.XFINITY.com/support/internet/view-change-wifi-password/ ,GB9
248 Self Help Please download Xfinity My account App at http://customer.xfinity.com/help-and-support/xfinity-apps/ to easily troubleshoot and manage your account anywhere. ,MY
249 Self Help You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to perform troubleshooting steps for any internet issues through your tablet /mobile device” ,MY1
250 Self Help You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to change your Xfinity Account password/ Wi-Fi Network name or password through your tablet /mobile device” ,MY2
251 Self Help You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device” ,MY3
252 Self Help I am checking your account to check if the channel is part of the package ,GS4
253 Self Help You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/. `nIt gives you the convenience to view Outage Information. As soon as you log in, the app displays a message if an Outage has been detected ,MY4
254 Self Help Awesome, now you can easily check the configuration settings, features and details for all email clients and can configure your Xfinity email easily. Refer https://www.XFINITY.com/support/internet/email-client-programs-with-XFINITY-email. ,sh14
255 Self help In future, for any remote set up issues please click on the given link , select TV and then X1 remote set up and choose your remote type to proceed : https://www.xfinity.com/support/remotes/. ,RE
256 Self help For any video related issues in future , please go to the given link and select TV then click on Troubleshoot and enter user name & password to proceed: https://www.xfinity.com/support/?CMP=ILC_support_stream_re . ,REV
257 Self help Sign up for Netflix on Xfinity X1 by visiting : https://www.xfinity.com/support/articles/sign-up-for-netflix-through-x1. ,NET1
258 Self help You may check the requirements for using Netflix app on X1 by clicking on : https://www.xfinity.com/support/articles/netflix-x1-app-requirements. ,NET2
259 Self help Please visit https://www.xfinity.com/support/articles/determine-x1-box-compatible-netflix to determine if your Xfinity X1 TV Box works with our OTT Streaming Partner Apps. ,NET3
260 Self help For future reference you may click on https://www.xfinity.com/support/articles/what-to-do-if-you-cannot-find-netflix-on-x1 to troubleshoot Netflix issues on Xfinity X1 TV Box?. ,NET4
261 Self help To reboot your X1 TV box go to : https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. ,BOOT
262 Self help To Set Up Your Locks PIN and Turn Parental Controls On and Off for X1 please visit : https://www.xfinity.com/support/articles/x1-parental-controls-turn-on-off ,PIN
263 Self help For any queries related to Netflix in 4K UHD/HDR on Xfinity X1 please visit : https://www.xfinity.com/support/articles/netflix-x1-app-video-resolution+C33. ,NET5
264 Self help Please visit https://www.xfinity.com/support/articles/netflix-x1-app-data-usage for any queries related to Netflix Internet data usage on Xfinity X1. ,NET6
265 Self help To change Your Netflix Account Information or Subscription Billed Through Comcast : https://www.xfinity.com/support/articles/change-netflix-info-through-comcast. ,NET7
266 Self help For future use, you can also check your equipment status using our My Account app under “Device” tab. ,sta
267 Self help For future reference, you can visit: https://www.xfinity.com/support/home-phone/ to troubleshoot issue with your voice service. ,cdv
268 Self help In future, you can also download voice service issues by log in to Xfinity My Account app and tap at the voice icon at the bottom of the screen to troubleshoot voice service issues. ,cdv1
269 Self help I wanted to share that you are eligible to take advantage of the FREE Norton Online Suites. You can download it to a maximum of 5 devices. To download Norton, simply access https://internetsecurity.xfinity.com/products-and-services/norton-security-onli ,Nor
270 Serial Number Please confirm serial number of the affected box that will be available at the back panel of the cable box. ,cp5
271 Share feature While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password. ,wifi
272 Share feature With Xfinity Internet, you have the fastest and most reliable in-home Wi-Fi. When not at home, we keep you connected with access to over 17 million hot spots nation-wide, at no additional cost. ,int
273 Share feature With Xfinity Internet, one of our customer's favorite features is XFI where you can set up your home Wi-Fi and be online in minutes, find your Wi-Fi password, see who's online, troubleshoot issues and even pause home Wi-Fi network access during dinner tim ,XFI
304 System check I am checking the status of equipment’s and services in system, it may take up to 2 minutes. ,HC
305 Tech Visit We have completed all available remote troubleshooting steps and it seems that now we'll need to schedule a technician visit for resolving the issue. ,TP2
306 Tech Visit What is the preferred date and time for the technician visit? ,TP3
307 Tech Visit Thank you for your patience. Unfortunately, I can't find an earlier time. I'll escalate this issue for you to see if an earlier date is possible. May I please have a callback number and the best time to reach you? ,TP4
308 Tech Visit You will also get an email with all the details of appointment scheduled. ,TP5
309 Tech Visit We have performed all the troubleshooting steps that we can do on chat, in order to resolve your concern, we will have to schedule truck roll. Once the technician visits your home, issue would be resolved. ,Rs1
310 Tech Visit What is the preferred installation date and time? ,OE7
311 Tech Visit Please share the preferred contact number before the technician visit. ,OE8
312 Tech Visit Let me check if we have any early schedule available. ,GS
313 Tech Visit We have done all the remote troubleshooting, now I will schedule a technician visit at your place so that it is checked and permanently resolved. ,SET4
314 Tech Visit Ok. We have completed all the basic troubleshooting steps to resolve the issue remotely. The next step is to send one of our technicians to your home to resolve your issue. Is that ok? ,reset4
315 Tech Visit What's a good number for us to contact you prior to the tech visit? ,tch
316 Tech Visit The soonest available tech schedule is on 08/23/2015, 12:30 PM-2:30 PM, does that work for you? ,tch1
317 Tech Visit Alright, let me book that time for you. ,tch2
318 Terabyte XFINITY Internet customers in the following locations already have a Terabyte Internet Data Usage Plan: Alabama; Arizona; Arkansas; Florida; Georgia (except Southeastern Georgia); Illinois; Northern Indiana; Central Kentucky; Louisiana; Maine; Southwester ,US
319 Terabyte A terabyte is a massive amount of data - you can stream between 600 and 700 hours of HD movies a month, play about 12,000 hours of online games, or download 60,000 high-res photos. Based on your past usage, I don’t see a concern. This plan would also have ,US1
320 Terabyte I see that you have used close to or more than 1Tb recently. I would suggest that you call our Data usage team at 1-877-807-6581, they would help you with the options for unlimited data usage plans ,US2
321 TOL You can transfer the username to an active account. Would you like to go ahead with e-mail ID transfer? ,TOO
322 Transfer I have created ticket on your account for ….. Issue. The ticket number is…… You will receive a call back within 24-72 hours for this issue. ,TR
323 Transfer I apologize as this department handles Internet troubleshooting related issues. I will need to transfer you to the video service department who can assist you with the Cable issue. ,TRC
324 Transfer I apologize as this department handles Internet troubleshooting related issues. I will need to transfer you to the telephone service department who can assist you with this issue. ,TRP
325 Transfer I apologize as this department handles Internet troubleshooting related issues. I will need to transfer you to a team member from our Billing Department who can best assist you with this issue. ,TRB
326 Troubleshooting I am now sending refresh signal to your cable box. This will update and boost signal connectivity of your cable box. ,crs
327 Troubleshooting I am going to reset the cable box and it will set the box to factory default settings. ,cre
328 Troubleshooting Please ensure that there are no recordings in progress as they will be interrupted while restarting the box. ,cxdvr
329 Troubleshooting You may not be able to view your TV guide immediately. It could take up to 30 minutes to reload however you can access your channel line up on Xfinity.com . ,guide
330 Troubleshooting Please note that you will need to wait 30 minutes for complete access to the On-Screen Program Guide, XFINITY On Demand, and up to 6 hours for Caller ID on TV. ,CVOD
331 Troubleshooting Before we start troubleshooting, I would request you to do a speed test and share the speed result. ,HC4
332 Troubleshooting Please share the name of wireless network you are connected to. ,PWN
372 Troubleshooting Click the Delete button ( Deleting files could take a while if you have a lot of files and history. ) ,CI6
373 Troubleshooting Click OK to close window. ,CI7
374 Troubleshooting Click Tools in the upper toolbar and select Clear Recent History. ,CM1
375 Troubleshooting Select the Time Range to clear (drop-down menu, Select Everything to clear all cache). ,CM2
376 Troubleshooting Click Details to choose what history elements to clear. ( e.g. cache and cookies ) ,CM3
377 Troubleshooting Click the Clear Now button. ,CM4
378 Troubleshooting Exit and re-launch the browser ,CM5
379 Troubleshooting Open Windows Live Mail. ,WL
380 Troubleshooting Click the Accounts menu, and select the +Email button. ,WL1
381 Troubleshooting Enter your email address into the Email Address field, your password into the Password field, and your name in the Display name for your sent messages field ,WL2
382 Troubleshooting Click the check-box for Manually configure server settings. ,WL3
383 Troubleshooting Click Next. ,WL4
384 Troubleshooting In the Server Type drop-down box, select IMAP. ,WL5
385 Troubleshooting In the Server address field under Incoming server information, enter imap.comcast.net ,WL6
386 Troubleshooting Click the check-box for Requires a secure connection (SSL) underneath the Server address field. This will automatically change the Port field to 993. ,WL7
387 Troubleshooting In the Server address field under Outgoing server information, enter smtp.comcast.net ,WL8
388 Troubleshooting Enter 587 into the Port field under Outgoing server information. ,WL10
389 Troubleshooting Click Next. ,WL11
390 Troubleshooting Click Finish. ,WL12
97 Ecobill & Auto pay discount education Please be informed that that ($5 or $10 - whichever applicable) discount is only available if you sign for Eco bill and Auto pay service. It will not be available if any of these service i.e. Eco bill or Auto pay is withdrawn before promotion completion. ,ECA
98 ELOA In order to receive the pricing you have been quoted today, let me give you a link to accept the terms of this agreement. Please go to: http://www.comcast.com/eloa/English/agreement ,EA
99 ELOA Please note that if you do not accept these terms it will void the promotional pricing that I have offered you today. ,EA1
100 ELOA Enter your Account Number, the Order Date, your Zip Code, and the Security Code and click on 'Next' to confirm your acceptance and complete your order. ,EA2
101 ELOA As you are having an error while filling out the agreement, please call us on 1855-423-9888 within 24 hours to accept the agreement. ,EA3
102 ELOA To completely accept the agreement for phone number porting, please go to this link: http://www.comcast.com/eloa/English/tpv_e911 . Fill the Comcast Agreement Notice and fully understand the Terms and Conditions of the service you are getting, then click ,ET
103 ELOA To complete the order, please go to this link: http://www.comcast.com/eloa/English/e911 ,EE9
104 Email Id Can you verify your email address for account and informational updates? ,EY
105 Email Id Can you verify your email address and billing address for account and informational updates? ,EY1
106 Email Id Is this '___________' the email address where you would like to receive Comcast account related notifications? ,EY2
107 Email Id Is this '___________' the email address and billing address_____________ where you would like to receive Comcast account related notifications? ,EY3
108 Email Id Can you please provide your address for account verification purposes? ,adr
109 ETF explanation Please note, as long as you keep any 1 service with Comcast, an early termination fee would not apply. You may upgrade, side grade and downgrade all lines of business without penalty. ,agr
110 ETF explanation You have received a special offer in exchange for agreeing to keep the service for a certain period of time. Since the original agreement of the duration of service could not be maintained at the new address, the Early Termination Fee is applicable. ,agr1
111 Expectation setting Please do not press the back button and also avoid using other applications for us to stay connected without any interruption. ,TOG
112 GBYE - Consent I have added ________( mention package name ) for $___ *12/24 months with or without agreement. Equipments price for $___( mention individual equipment price) + taxes & fees of approx $.... There will be one time charge for Self installation kit of $_____ ,GBS
113 GBYE - Consent I have added ________( mention package name ) for $___ *12/24 months with or without agreement. Equipments price for $___( mention individual equipment price) + taxes & fees of approx $___ You will also see prorate charges as the package changes has done ,GBT
139 Objection Handling I understand your hesitation. Believe me majority of customer's denies for home phone service initially, but once they start using it, they cherish its features. ,OP1