Notes

RESPONCES

Thank you for contacting Xfinity Chat Support. My name is Himanshu. Whom do I have the pleasure of assisting today?
And please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
Welcome to Xfinity Chat Support. My name is Himanshu. Allow me 2-3 minute to review your previous conversation so that you need not have to repeat yourself and this will be taken care as soon as possible. Your patience will be appreciated here:)
I will be glad to assist you and be assured you are connected to the right person:)
,Is this the service address?
That's helpful. I appreciate the additional detail:)
Can you please help me with the serial number of the device to confirm that we are working on right device.
It is written on the backside or bottom of the device.
No, their is no need for that.
I am trouble shooting from my end and trying to find the primary issue.
Alright, thank you for the details. Let me proceed further and try alternate step to resolve the issue.

Eric it takes two hours for diagnostics and appropriate resolutions to complete. Your services should be restored within two hours . We send an automated text message to confirm your services are restored. If the issue persists, you should reply to the text when available to continue troubleshooting to connect with an agent through chat or virtual callback.
Please provide the best contact number so that team can contact you easily.

The backend team is working on the issue on priority and soon you will be able to view all the channels available on your package as I have already raised an open ticket. Apart from this issue do you have any other questions otherwise we are good to go.


I will request you to once try unplug it and wait for 15 seconds and then plug in again.
And please let me know once done.
I am crediting you $10 are your services are not working right now.
But I assure you the the dedicated team will fix the issue with next 2 hours.

I have already sent signals to your device.

, the dedicated team will themselves contact you on the number provided by you and get the issue resolved for you.


And no worries Eric I am mentioning your concern on your account notes and have escalated the issue to the dedicated team. They will text or call you with in 2 hours any resolve the issue.
, no worries I am raising a open ticket for the issue.
So that your issue get resolved as soon as possible.



Alright, I understand your concern and thank you for the details.
I have send signals to your device, Can you please confirm is it working now?
I apologize as it is taking a bit longer to resolve the issue.
Alright, I understand your concern and thank you for the details.

Eric can you please help me with the channels name?
Alright, no need to worry. I will try to provide you the best possible resolution from my end.


Thank you for elaborating the issue.
Being a customer I how it feels when the services doesn't work when you are paying for it.
No rush, Are we still connected?
I appreciate your efforts for resolving the issue by yourself.
I will provide you the number of dedicated team that is Comcast Helpline Number :-1800-934-6489 and is available 24*7.
Alright, I understand. Let me review your account and found the best cheapest available package available for you.

TECHNICIAN

I want to share some important information regarding the technician visit described below.
1)The 18+ person should be available at the home when the technician come.
2). You will get the automated call prior 30 minutes of the technician visit.
3). You will also get the email confirmation for the same.