Notes

I appreciate you bringing this to our attention. Since you got me on the line, let's do our best so that we can absolutely resolve your concern for today. Don't worry, I'll be your partner and resolution expert. But before all of that, may I have the pleasure to know who am I speaking with?     

I really understand where your frustrations came from.I understand the urgency.       

Just to give you a heads up, here's what we are going to do, we will troubleshoot your equipment with the help of my system here and we should definitely be able to resolve this over the phone but just in case, a technician appointment is needed for a permanent resolution. I just need your cooperation in going through this process, is that clear?        

Hi this is Trishia from xfinity, I am calling you back right now as I have promised so that I can sign you up in the xfinity mobile. Is this the right time for this? Don't worry, because no matter what your response is, I'll gladly accept it. Thank you.        

 Paul hinesley3178684104=feb 1= he go to store85292008679049498:00 callback on 9:00 for promotion on her wife's phone. Tyler Malin = Feb1 or 2 = voicemail, will callback85291007710808045863220252callback and see if he's eligible and what's the promotion. AT&T 3 lines.       

there's still no available supervisor for now but I got a response from my request saying that since you've been receiving the bill, then it's your responsibility to be aware of it and what you've been paying for. and they also mentioned that during the process of approval in the first time getting the service, you should be aware of because it is also been explained during that approval because we cannot make any changes without your approval. So they saying that they can't make to provide you for the whole year credit of the cable services. and they can't cater as of this moment because they're still taking a call.      


 8396200111577251 8435683264 Evon Weather. want to add a line but still the account is soft disconnect. anytime today     


4044523236 Kimia Muzeyin, Samuel 8220220901220807 t mobile. callback voicemail.  callback tomorrow. 7:30 am  6:30 est. to save from his son's billing. PROCESSED SUCCESSFULLY when equipment is lost, go to einstein search bar, "equipment research"  - create a ticket by answering the ITG for the customer won't be charged.    

CAN SIGN IN TO WEBPAGE BUT NOT TO XAPP = Internet - xfinity app - application issue   

BULK DEPT   8553074896 // 8554140007
BULK DEPT FL  8553074896    

CAN RECEIVE, CAN'T SEND EMAIL = internet - email issue NO MOBILE CARE = Guys for the meantime transfer the call to XM New Device line/Existing line. Thanks  

feb 27, afternoon or evening. 8220204142166565 Marla Richards, Gabriel, 40478101225 interested.
march 4 4:00pm onwards 8529202530999256 Troy Wilkey 9099050896, see for new phone. interested but busy for the week. 
march 4 afternoon or evening 8529112780351506 Mary Betka 6163404598. see for new phone.

feb 28, afternoon or evening 8529200867680010 Kervenson Joseph 7136471149 discussed it with the person he's sharing the data.

The system temporarily put the services on hold and the reason is