Notes

road map- What we gonna do is we will check the connection in your modem,and I will run diagnostic test, I will send multiple signal in order for your modem will fully activated but if your equipment will not responding the best option is to visit a technician to your area but dont worry because we will try our best to resolve this...........................
I just want to congratulate you for staying with us for_____. I really appreciate that. Thank you so much for being our valued and loyal customer. Since youve been with us for too long. In return we have exciting rewards for you just visit xfinity.com/rewards to claim your amazing gift.


what is your current service provider in your mobile phone?
How's your experience?
How often do you use your mobile data ?
how many lines do you have?
how much did you pay in a month for each line?
is it unlimited or gb?


Based on what you said about your experiences and monthly bill I have the best offer that you might want to consider our Xfinity data plan.....

Most reliable connection! Access and stay connected to the network, anytime and anywhere!

And the best part is that theres no term contracts......
Theres no commitment so you have freedom to try our service that might be beneficial to you.

Instead of paying ____ to your monthly service here at Xtinity you will pay for as low as _____ which has same features but better and cheaper service. So that means you can save up to ______ and honestly speaking you can use that money...........

And I have another solution for you that might help you in saving up to 30$ credit of your monthly internet cost, there is a government benefit program called ACP, you can check if you are eligible and for further information about this program you can check in national verifier or visit at ........

However, since the equipment is still offline after the troubleshooting process, I highly recommend that we send someone out to double check everything for you. Personally, I would really love to activate the equipment right now however setting up a technician would be the best resolution since our technician will be able to physically check the equipment and the connections including the inside wirings and all other possible reasons as to why the equipment is still not activated over the phone.


You don’t need to worry about the $100 possible charge because technician will need to do an assessment first, If it is Xfinity related issue example something to do with our equipment, the tech will waive the charge
Would you like to proceed with scheduling the appointment?

Is this your best contact number for the day of appointment?
Thank you so much for that!
Do you have any special instructions or any reminder?

Has anyone in the home tested positive for the Corona virus?
If NO: Great! We can go ahead and schedule based on your availability

We are looking forward to your upcoming appointment. When the technician arrives, they will contact you and explain what they will be doing


I can see here on my end that the technician appointments are only available on ________, but don't worry; I'll try my best to get in touch with them personally if they have an earlier date available. Hello____, I have great news for you. After speaking with the technician, they can provide you with the earliest date possible, which is on .