Notes

5462592
1464462
suarezguitierrez.5
Tele2015
user id
71715597
Colombia2020
Icare password:
bv289612
Colombia2015
2760914
ccms
SUAREZGUITIERREZ.5
Tele2015
Citrix
bv289612
Colombia1212
Solix
User: TPBOGRSUAREZ1
Password: Colombia1212
Compass
User: bv289612
Password: Colombia2019
5462592
Tops agent
2762501
password
knowlwedge agent
Teledatos/bv289612
bv289612
Avanis
robert#_suarez
Tele0101
fizzback
Username: bv289612
Password: Colombia9090
Resq.
5684253

avaya
5462592
1464396
8778587463
##6343#
##847446#
to call for duplicate
accounts186632211
recertification
IVR number (888-653-9262).
(##SCRTN/##72786#

http://cs.createsurvey.com/p

ublish/survey?a=IT5boM

https://sprint.intradiem.

com/
(##SCRTN/##72786)
1-855-269-1649.

Assurance Wireless,
PO Box 686,
Parsippany
NJ 07054-9726
Attn: Boost/VMU/ASW NSSG

SBU
1084 S. Laurel Rd.
London, KY 40744
or Fax: 1-661-336-5721

tpbogjfonseca
Tele3030

-------------------------

----------------
escalate a valid
scenario.
- Name:
- Address:
- 9 Digit Application ID:
- Contact Number:
- Application Sent Via:
- Fax # Used (Fax number
the application was
sent from):
- Last sent date:
- Application obtained
- Claim reason
-------------------------Actions Taken:cx wants
voice mail reset
Instructed cx how to read
VM validated account
Result: yes

########################

Actions Taken:cx wants to
port phone number
validate account transfered
to LNP
Result:
Expectations:
resolved yes
-------------------

Actions Taken:resent cx
cannot validated account
sent pin by text
Result:
Expectations:
resolved yes
######################-------------------------


Actions Taken:.CX phone
troubleshooting
took out battery
validated account
Result:
Expectations:
resolved yes
>>>>>>>>>>>>>>>>>>>>>>>>

Actions Taken:resent
application on solix
validated account
Result:
Expectations:
resolved yes
#####
XXXXXXXXXXXXXXXXXXXXXXXXX

Actions Taken:
cx checking for current through date and balance
cx validated account
Expectations:
resolved yes






XXXXXXXXXXXXXXXXXXXXXXXXX

Actions Taken:Cx
Lost/Stolen/Broken phone
for replacement order
validated account educated
cx on the next phone it will have a cost
Result:
Expectations:
resolved yes
<<<<<<<<<<<<<<<<<<<<<<<<<

<<<<<<<<

Actions Taken:-1st time
activation validated
account educated cx on current
and informed cx about
stingray service
Result:
Expectations:
resolved yes
<<<<<<<<<<<<<<<<<<<<<<<<<
Actions Taken:activated
replacement phone validated
account informed cx about stingray
service
resolved
Result:
Expectations:
resolved yes
<<<<<<<<<<<<<<<<<<<<<
Actions Taken:-cx top-up
unlimited 30
bolton educated cx on
top-ups validated
account
Result:
Expectations:
resolved yes
<<<<<<<<<<<<<<<<<<<<<<<<<
Actions Taken:-cx top-up
5 bolton dollar top up
educated cx on
top-ups validated
account
Result:
Expectations:
resolved yes
<<<<<<<<<<<<<<<<<<<<<<<<<
<<<<<<<<
M2M
Cycle Issue
AW Cycle change failure
What is their current
minute balance AT
and NW?
What is the date of their
last MRC
payment?
Lifeline:
Zip Code:
Contact Number:
<<<<<<<<<<<<<<<<<<<<<<<<<



Fraud Department,
This customer keeps
calling asking for
Bonus Minutes with no
valid reason. So far
the Account has received
bonus minutes in
Goodwill Credit
Adjustments / Dispute
Credits for over......
Cx Name
MDN:
ESN:
Acc #:
>>>>>>>>>>>>>>>>>>>>>>>>>

>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
##6343#
##847446#
>>>>>>>>>>>>>>>>>>>>>>>>>

>>>>>>>>>>>>>>>>>


ASW: (888) 321-5880
Virgin Mobile or payLo:
1-888-322-1122
FEDEX 1 800 463 3339



>>>>>>>>>>>>>>>>>
LIDA directly at 866-454-8387
>>>>>>>>>>>>>>>>>>>>>>>>>

<<
Recertification Dept
8886539262
<<<<<<<<<<<<<<<<<<<<<<<<<
<<<<<<<
caller to Corporate Security
(Electronic Surveillance and
Subpoena Compliance).
Phone: (888) 877-7330 -
Hours: 24/7
Fax: (816) 600-3100 - Hours:

24/7
Address:
Sprint Corporation
Attn: Electronic

Surveillance
6480 Sprint Parkway
Overland Park, Kansas 66251

Email:
AssuranceWirelessBackOffi

[email protected]
Fax # 1-800-430-3987
RESQ TEAM
5684253
DEPARTMENT TRANSFER
NAME NUMBER
VM Universal LNP English
5683472
VM Universal LNP Spanish
5683474
VM Universal Saves
English
5683476

VM Universal Saves
Spanish
5683478
***Tech Support/RMA***
VM Tech English
5683484
VM Tech Spanish
5683486
911: 877-630-5675
california lifeline
8778587463

https://www.wblt.ccms.tel

eperformance.com/auth/LOG

IN


https://ead.sprint.com/Ci

trix/EAD_XenAppGateway/au

th/preLoginMessage.aspx


http://144.226.227.123/ag

entops/

------------------------

-----------------

<<<<<<<<<<<<<<<<<<<<<<<<<

EXTERNAL TRANSFER NUMBERS

AWL Eligibility 1-888-

898-4888
Press 1 for English 2

Spanish

ASW (Us) 1-888-321-5880

(PAID Number)
ASW (Us) 611 (Free



Number)

VMU 1-888-322-1122

Mobile Broadband: 1-877-

877-8443

*************************

**********

INTERNAL TRANSFER NUMBERS

/////////////////////////

////

Cx Protection Division

1-800-551-4636

USPS 800-275-8777)
Say: Hello, you've been connected to Assurance Wireless, let me help you with this.

You’ll need to complete annual certification very soon to keep your free Lifeline service.
I can help you today.
On average most customers complete this in under 10 minutes.
Do you have time to begin right now?
2. Customer:
Has time now: Tell the customer:
As part of the process, I’m going to be verifying information we have on file for you, then I’ll be reading you some information and asking you some questions concerning Lifeline program requirements.
Let’s get started.



Federal regulations require Assurance Wireless to keep a copy of your Lifeline certification responses.
Do I have your permission to make a recording of this call today?

1. Is your name ______________?

Now I am going to confirm your Home Address. Do you live at ________?

Thank you for completing annual certification.
You will receive your decision letter in 5-7 business days.
You can check the status of your application by calling our self-service phone line at (888) 653-9262.
Thank you for calling Assurance Wireless
Annual Certification | Online Form Script (i-Care) | ASW

http://www.createsurvey.com/c/82385-7Hw21T/


bv289612
TPBOGRSUAREZ1
Colombia1212
http://www.createsurvey.com/s/IT5boM/?
tpbognorozco
Colombia5252





Actions Taken:-1st time
activation validated
account educated cx on current
and informed cx about
stingray service
Result:
Expectations:
resolved yes


I understand that I may be required to re-certify continued eligibility for Lifeline at any time. Failure to do so will result in the termination of my Lifeline benefits


Lifeline is a non-transferable benefit. Service cannot be transferred to any individual, including another eligible, low income consumer.can be punished by fine or imprisonment