Notes
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A wonderful day! Thank you for choosing Xfinity! This is your Xfinity Ambassador for today. It will be a great pleasure to assist you today. May I have your first and last name of awesome customer :)
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
ASSURANCE:
You have me , please feel confident that I will surely get this sorted for you in all possible ways
Thank you for bringing this to our concern. Let me quickly check it and help further to get this resolved.
For sure, I'm here to help you, and be rest assured I'll make sure that your concern is addressed properly over this chat which would probably change your mood as well.
You have me , please feel confident that I will surely get this sorted for you in all possible ways
I am really feeling bad that you have to go through this and contacted multiple time for same thing.
EMPATHY:
I can completely understand that, being a customer all we want is a good and quick customer service and if company failed to deliver a good service than we all feel disappointed at certain point of time and it's completely fine. :)
I completely understand your concern. I know how it feels when Internet is not working properly and you are dependent on internet for study, work and entertainment. I will definitely assist you with the no internet issue.
Please be assured you are connected with right person and I will personally take care this time to get this resolved for you.
Thank you for bringing this up to me.I completely understand your part, I will surely help you with this. Please be rest assured and let me take the complete ownership of the concern you have and so I can help you with the best possible resolution
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