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Lara
Own it
Discover Needs
Show Appreciation
BAXA
Make it effortless
Set Clear Expectation
john
Rus
wala nag thankyou
walang aer
provided roadmapping
provided sso My account app and xfinity wifi hotspots app
power words ?
XM tried but the customer objects or seems not interested
Didnt ask for best call back number
Thanked the customer for the loyalty.
bonus mobile discount
training comcast vp
provided aer
doesnt ask for what type of connectivity
7085293845
8771401730243896
Just to confirm if I'm working with the right equipment, Is this the modem that we're going to activate the last four characters of the CMAC address is 9CA0, right?
CX:
Perfect! TYSM
Alright! Let me just run some diagnostics here I'll try to communicate with your modem. I'll let you know once it's done. Alright?
Great news the modem is responding back here in my end.
The next step we need to do is we're going to set your wifi name and password. Alright?
So let's start with the Wifi name first. May I know what's your desired Wifi name please. It should be atleast 4 characters long. It maybe alphanumeric and using profanity words is not allowed. Alright?
Let's proceed now with your wifi password. It should be at least 8 characters long. And again no profanity please
Perfect! So do you see your wifi name and password now? Splendid! Now can you please check if you can connect to internet. Please browse atleast 3 websites.
(If can't connect)
Alright! So I will be sending signal again and I'll let you know once it's done the device will turn off but no worries it will turn on again it's part of the process. Alright?
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