Notes
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BE WARM AND FRIENDLY
Use power words consistently in the interaction when responding. Moving forward we can also initiate small talks with our customer in order to make them comfortable in the conversation.
OWN IT
Good job for capturing the best call back number of the customer. There were instance where you did not sound that confident in the call.
SHOW APPRECIATION
Great job for appreciating the loyalty of your customer.
MAKE IT EFFORTLESS
Utilized correct the ITG. Did not skip nor manipulated any ITG step. Made sure that remote is properly working. Great job for providing features and benefits of XMAA.
LISTEN ACTIVELY RESPONED APPROPRAITELY
Fully present throughout the call. No information was asked from the customer.
DISCOVER NEEDS
Asked lifestyle questions in order to pitch XM.
BE AN XFINITY AMBASADOR
Great job on the pitch and for trying to overcome customer's objection. Moving forward it would be better to be enthusiastic whenever we provide features and benefits of XM.
SET CLEAR EXPECTATIONS
Good job that you have provided an overview on what may transpire on the call. Provided recap before ending the interaction.
8771401730243896
training comcast
7085293845
TECHNICOLOR
Model #:TC8305C
CM MAC Address: 8C04FF39B88E
MTA MAC Address: 8C04FF39B88F
Wifi name - cake
password- Oystersauce0915@
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