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Create a personal connection so that customers feel valued and truly believe Comcast and you care to build a foundation of trust.
Own It
Instill confidence in the customer that they have reached an expert who is fully committed to addressing their questions or concerns.
Show Appreciation
Give every customer the VIP treatment, making them feel as though they’re a priority. Genuinely express gratitude for their business during the interaction.
Make It Effortless
Respect our customers’ time and provide a level of service that feels easy and seamless to the customer.
Listen Actively and Respond Appropriately
Ensure a clear understanding of the customer’s unique situation, express genuine concern for helping the customer and be fully present throughout the interaction.
Discover Needs
Ask effective, relevant questions to gather a deep understanding of the specific customer's situation in order to provide the best solution, recommendation or outcome.
Be an Xfinity Ambassador
Clearly demonstrate how Xfinity has the best products, services and online support in the marketplace.
Set Clear Expectations
Provide relevant and valuable information on actions taken and applicable next steps.
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