Notes

ASSURANCE HINDI

Aap bilkul nischint rahe ye meri responsibility hogi ki apka order jldh se jldh deliver krwaya jaye apki deliver date ke andar.

Nischint rahe apke order ke delivery jaldh se jaldh karwanr ke poore koshish ke jaige or mai khud eska dhyan rakhunga.

Maafi chahunga, Par aap humare liye bahut value customer hai, aap nischint rahe aap, Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve karwaunga.

Maafi chahunga apko pareshani huyi, Aap mujhe thora time dijiye already apki complaint register ho chuki hai, Meri responsibility hogi ki apki problem ko jldi se jldi solve kiya jaye.

Mai smj skta hoon apko bahut pareshani ho rhi hai infact apki jagah agar mai hota, mujhe bhi gusa aata, lekin ab ye meri responsibilty rhega ki apka problem ko jldi se jldi resolve krwaya jaye aap mujhe ek mauka dijiye.

Main ye sunishchit karoonga ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Aapki chinta uchit hai aur main samajhta hoon ki aap abhee kaisa mahasoos kar rahe hain. lekin nishchint rahie main is baare mein aapki madad jaroor karoonga. Aap kee chat mujh par aaya hai isliye ab mere jimmedari hai ki main apki madad karoon.

Nischint rahe apka order jald se jaldh pickup karwa leyai jaega pko ab jyada wait nahi karna padhega or msi khud eska dhyan rakhungi.


(ESCALATION CASE TEMPLATE )

Sir, jesa ki mai check kar paa rahi hu , aapki complaint senior team ke dwara handle ki jaa rahi hai , aapko team ke side se 24-48 hours mai complaint ke regarding update aa jaegi , aap please diye gae samay tak ke leye wait kar lijiye .

SNAPDEAL CREDIT REFUND
Sir, jese ki mai check kar paa rahi hu , apka amount already hi hamre side se 24/10/202 ko refund ho chuka hai aapke Snapdeal Credits mai, apse request hai aap please apne snapdeal account mai check kare.


ASSURANCE ENGLISH
I’m sorry to hear you are having these problems. We will get this resolved as quickly as possible.

I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future. I apologize that you are experiencing this problem.

Your concern is justified and, I understand how you are feeling right now. But be assured I will help you regarding this. Your chat landed on me so, now is my responsibility to help you.

I can understand that you are waiting a long for the resolution, I appreciate your patience, please allow me the requested time we will get back to you with a resolution as soon as possible.

I know that there has been a delay but please be assured that we are working hard to get your item to you at the earliest.

I know that there has been a delay but please be assured that we are working hard to pick up your order at the earliest.

Do not worry your refund will reflect in your account on and before the given time.

I will make certain that this gets resolved quickly for you.

Your feedback is enormously valuable to us so, we greatly appreciate you taking the time to let us know.

Thank you for your understanding, We are doing everything we can, for resolving your problem quickly.

We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our higher authority. I am going to take care of this for you.

I am taking your feedback regarding the courier boy and I will share it with my team and the team will take action on it. You will not face this issue again.


(Escalation case template )

As, I checked your case is handled by the senior team , you will get the update regarding your complaint within 24-48 hours , by the team only. I would request you to please wait for the given time .

Snapdeal credit
As,i checked your amount is already refunded from our end on 5/12/2022 in your Snapdeal Credits , I request you to please check in your snapdeal account.