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AFFORDABLE CONNECTIVITY PROGRAM
Xfinity Representative Introduces ACP
Thank you for calling / visiting Xfinity today. Before I help you find the right product and service for you, I want to let you know there is a government benefit program called Affordable Connectivity Program that could save you up to $30 a month on internet costs. I can provide you with more information on how to see if you qualify shortly.

"Hey - so what's the deal with this ACP? Can I really get $30 off my bill every month?"
The ACP offers qualifying customers up to $30/month (or $75 in Tribal areas) in temporary credits for broadband service/equipment.

"Hey there - I'm looking for a low cost solution for internet. Can you help?
Thank you for visiting Xfinity today. Before I help you find the right product and service for you, there is a government benefit program
"Can you tell me more about this government benefit program?"
It's the Affordable Connectivity Program that could save you up to $30 a month on internet costs. There is information on how to see if you qualify!

"Hi! I don't really have the time to talk today but wanted to learn more about the ACP. Is there someplace online where I can go?
Hi (name). Yes, you can visit the Xfinity.com/ACP page to learn more.

Eligibility

When interacting with customers you should share two important points about the Affordable Connectivity Program: First, the Federal Communications Commission (FCC) determines who is eligible for the ACP and corresponding benefits, not Xfinity. Second, eligible customers must enroll in the program to receive the subsidy. Xfinity provides program details, a link to the National Verifier site, and the enrollment form on xfinity.com/ACP.
A household is eligible if one member of the household meets the following criteria or participates in one of the following programs:

Households making at or below 200% of the Federal Poverty Guidelines
Already receives a Lifeline benefit
Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
Medicaid
Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
Supplemental Security Income (SSI)
Federal Public Housing Assistance (FPHA)
Veterans Pension and Survivors Benefit
Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S. Department of Agriculture (USDA) Community Eligibility Provision schools in the 2019-20, 2020-21, or 2021-22 school year
Received a Federal Pell Grant in the current award year
Tribal Programs for Residents for Qualifying Tribal Lands:
Bureau of Indian Affairs General Assistance
Tribal Temporary Assistance for Needy Families (Tribal TANF)
Head Start (only households meeting the income qualifying standard)
Food Distribution Program on Tribal Reservations

question to cx to get there internet mbps needs
hw are you currently getting internet at home?
how would you describe your internet usage?
what are some of the barriers you experience with getting reliable internet?
how important is affordability to you when it comes to home internet?
what challenges have you noticed with your current internet experience that you wish you could change?
if there was one thing you could change about your current internet what would that be?