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A splitter is a device used to split a cable signal between two or more devices. A splitter weakens the signal level, which can cause intermittent loss of service or, in rare cases, service failure.
ROAD MAPPING
ok here's what we are going to do I am asking questions to you about the device we are taking steps we will send signals if necessary in order to activate your cable box I will be needing your cooperation throughout the process
SSO
SELF SERVICE OPTION xfinity my account by the way_________ you can also download XFINITY MY ACCOUNT APP or visit xfinty.com/myaccount , so you can have access to your account information, do some trouble shooting steps change wifi name and password, you can also see your usage, and also you can pay your bills there like one time bill pay and paperless bills
RECAP
what we did was we check the connections we do some trouble shooting steps and now your cable box is working fine as well as the remote
ACP
I want to let you know there is a government benefit program called Affordable Connectivity Program that could save you up to $30 a month on your internet bills
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