Notes

#Opening# Hindi
Q.How are you?
Sir mai acche hoon! Asha karte hoon aap or apka pariwar bhe accha or Surakshit hoaga!
#Acknowledgment#
Maafi chahunga apko preshani hui, aapke poore sahayata ke jaege.
Nischint rahe, aapke poore sahayata ke jaege.

#Asking Details regarding order #
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Maafi chaunga apke es registered mobile number se apke koe bhe order ke details check nahi kar pa raha hoon. Apse request karunga aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!


Maafi chaunga, par apke es registered number se apka jo last order check kar pa rahe hoon vo (----) ka hai...

#Thanks for details#
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

#Hold#
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

#Hold 2nd#
Maafi chahunga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

#Un hold#
Hum apki patience ka maan krte hai.

#Assistance#
Main apki kya help kr sakta hoo?

Kirpya vistaar mai apna concern btae taki apko behtar jankare de sakun!

Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.

Kya mujhe apka exact concern pta chl sakta hai?

#Further Assistance#
Kya iske alawa main apki aur koi sahayta kar sakti hun?

#Resolution Script#

Mujhe aasha hai ki aap mere dwara de gaee jaanakaaree se santusht hain.
#closing#
Issue escalate closing
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

Glad closing
Mujhe khushi hue ke mai apko jaankare dai payi! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

No response closing
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

Cx have no issue that time closing
Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.

#call back request #

Maafi chaunga par mai apko sirf chat ke madhaym se jankre dai apunga. Aapse anoorodh hai ke aap yahi apna concern btae apke poori sahayata ke ajege.

Yadi aap chaahen to neeche die gae tareekon se call par hamase sampark kar sakate hain:

Aap snapdeal app par "my order section" section mein ja sakate hain aur hamaaree teem se call abck paane ke lie "Call me Now" vikalp ka chayan kar sakate hain.

2- 9212692126 (aap hamaare customer care no. ke maadhyam se hamase sampark kar sakate hain)
3- Aap hamen call back ke lie [email protected] par E-mail likh sakate hain.

#Apology/Complaint taken#
Maafi chahunga apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update de dia jaega.

Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

#Complaint highlighted#
Maafi chahunga apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update de dia jayega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

#Personal details asking#
Maafi cahunga , apne koe bhi personal details share karne ke anumati nahi hai hamare pass.

#Visit website//application
Apse request karunga please aap humare website/ application par visit kare humare sare product wha par full description and price ke sath mention hai.

#Promocodes#
Sir/Mam aap promocode ko review order page par jakar avail kar sakte hain, apko order par discount melaiga, jo ke promocode ke terms and conditions par nirbhar hoga.
Aap code copy kare or review order page mai jakr apply promo code ke option par click karke code ko copy kare, uske baadh apply pr click kare apka promo code apply ho jaega.

#200 rupees offer#
Sir/Mam Apko btana chaunga, 200 rupees ka jo offer hai, uska matlb 200 rupay tak ka chooth, es offer mai apko turanth 8-10% ke chooth milega, jo ke apke product ke keemath par nerbhar karega, es offer mai apko adhiktm 200 rupay tak ke he chooth melege.

#Order verification#
Sen 1

Apka order ek kadm duur hai hai confirmation ke leyai or verified hone ke leyai. Nischint rahe apko humare team ke tarf se 24 hours kr undar call kiya jaega order verification ke leyai apse request rahegi aap call jarur uthai. Hum apko order confirm hone ke baadh apko mail/sms ke jariyai update bhe karenge or apko exact date bhe mel jaengi.

Sen 2
Apka order confirmation ke leyai or verified ke leyai pending hai, main aapakee shikaayat le raha hoon, hamaaree team 24-48 ghanton ke bheetar aapako usee ke lie update karegee.

Sir/Mam kya aap es order ke vishaya me bat kar rhe hai?.....…...

Dhanyavaad order confirm krane ke liye.

#Address Verification#
Sir/Ma,am aap mujhe apne new jo changes karwana chate hain address mai kirpiya bta dejeyai, taki mai update kar pau.

Sir/Ma'am, apke address update ho gya hai.

Sir/Mam, jesa ke check kar paa raha hoon apka order already ---..../...- ho chuka hai, maafi chaunga ab apka order ka address change nahi ho paega.

Ndis #Product not shipped (with in PDD)#
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Aapke order "dispatch dates" tak dispatch kar dia jaega . Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, Hamare poore koshish rahege apka order apko "delivery dates" tak deliverd karwa dia jae.

Dis #Product shipped (within pdd)#
Sir, Jaisa ki check kr pa rha hu, aapka order " dispatch date" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak deliver kr diya jaye. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aap apna order bhi track kr skte hai niche diye link par click karke . ---------

Ddis #Order delay in dispatch (within pdd)#
Sir, Jaise ki main check kr pa raha hu aapka order dispatch hone ki process me late hai. Asuvidha ke liye khed hai. Par iski delivery jald se jald krva di jaayegi , Koshish rhegi ki product apko " (DDR) " tak deliver krwaya jaye, Jese hi order dispatch ho jata hai, hum apko Email/SMS ke dwara is order ke regarding update karenge . Aur eske leyai mai apke tarf se complaint bhe lai raha hoon apko team ke tarf se 24-48 hours mai eske leyai team ke tarf se update bhe kiya jaega.

Ddel #Order delay in delivery (outside pdd)#
Sir, jese ki dekh payi hu apke order ki delivery me delay hui hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai. Aur eske leyai mai apke tarf se complaint bhe lai raha hoon apko team ke tarf se eske leyai team ke tarf se update bhe kiya jaega. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aap apna order bhi track kr skte hai niche diye link par click krke -------------

#Urgent delivery (Before dispatch)#
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Aapke order ke dispatch date hai "dispatch dates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, apke order ke maximum deliver date "delivery date" hai. Mai apke urgent delivery ke request lai raha hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.

#Urgent delivery (After dispatch)#
Sir, Jaisa ki check kr pa rha hu, aapka order " dispatch date" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak deliver kr diya jaye. Mai apke urgent delivery ke request le raha hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aap apna order bhi track kr skte hai niche diye link par click karke . ----------------
#Stuck#
Jese ki dekh pa rha hu apka order "location" par kafi samay se hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai or ye apko "del date" tak deliver karwa dia jae. Aur eske leyai mai apke tarf se complaint bhe lai raha hoon apko team ke tarf se eske leyai 24-48 hours mai update bhe kiya jaega. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aap apna order bhi track kr skte hai niche diye link par click krke -------------

#Exact date#
Sir, Mafi Chahunga Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ki delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara iske regarding update karenge.

OFD #(out for delivery)#
Sir , jesa ke check kar paa raha hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunga please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham 6 bje tak apka order apke door steps par deliver krwa deya jae. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aur mai poora dhyan rakhunga ke apka order apko jaldh se jaldh delivered krwa deya jae.

Mai apko courier boy ka number bhe send kar raha hoon:-
Courier boy no.-

##UD (undelivered orders)##
Sir, jesa ke check kar pa rha hu, apke order ki delivery poori nhi ho payi hai "UD reason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se " Date Available on couirer " ko koi call aayi thi delivery ke liye.



UD (Address confirmation)
Mai apke order ke delivery yha se reschedule karwa rahe hoon, aapse request karungi please aap apna koe alternate no. and landmark bta dejaeyai taki apke order ke delivery mai koe pareshani na ho or neche deya gya adddress bhe ek baar confirm karwa dejeyai.
" Delivery address"

(Delivery Rescheduled)
Sir, Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai sir, pure kosish ke jaege apke sath delivery attempts dubara karwae jae, agle 24 ghanto ke andr apke sath dubara delivery attempts keyai jaenge. Aapka order "courier name" ke tarf se deliver karwaya jaega. Aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.

Aap apna order bhi track kr skte hai is par click krke---------------------------