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"Hi, thank you for calling Comcast my name is Juhlan, may I ask your first and last name please"
"Hi___ how are you doing today?"
"I'm fine, thank you for asking"
"First of all I would like to thank you for choosing Xfinity since me, myself can tell how satisfying their service is. Since we need some source of entertainment and news updates. I understand how bad you want to activate your cable box right now so what are we waiting right now? Let's go and start activating your account."
"In order for me to pull out your account can I have your account number that can be found either in your Xfinity MyAccountApp, Xfinity Bill or Receipt."
"For another security purposes is this email that has ____ as the last character still active?"
"It's fine, we just going to use your account number"
"____ I already pulled out your account. Can I ask more about your issue and what have you done so far"
PITCHING
"Xfinity My Account App
*Account Management
* Bills payment online
*Enroll in paperless billing and auto pay
*Pay delinquent account balance to immediately restore service
*View account information (name on the account, account number, billing & service address, security pin
*Access the Admin Tool to change Wifi name and password
*Appointment Information
*Manage Technician appointments, including rescheduling.
*Technician’s estimated 30-minute arrival window
*Help in Troubleshooting
*Self Help videos
*TV ITGs
*Request for a callback
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