Notes

Scenarios/Verbatim

Sample Spiels

" I am not interested"

“It's alright. Thank you for giving me the time to share the average saving plan of Xfinity Mobile. If you happen to change your mind, you can always contact us or visit the website Xfinity.com/mobile”.

"I already heard about it but not sure"

“That's awesome. " Pay less and get more data options". I am glad that you heard about this Mobile Plans and to provide you an overview aside from data plan options , we also offer unlimited and nationwide talk and text , get an iphone without paying the device but only to pay for the services and saving up to $300 a year on your wireless bill. Let me review your account to review your eligibility and help you set up”.

"The price is high"

“I truly understand that. Considering saving money up to $10 monthly and save up to $200 annually is what Xfinity mobile plan offers. Xfinity Mobile combines America's best LTE network with an unmatched speed of 5G plus millions of Xfinity Wi-Fi hotspots that creates a network that is rated #1 in Customer Satisfaction by the American Satisfaction Index (ACSI). With wide savings and flexibility, we also offer discounts to any BYOD options and trade in which you can truly save. Let me help you discuss what are the offers you can get”.

"I will think about it"

“Please let us know if you already decided and we are happy to help you by giving the best options. As you know that we offer the best mobile plan that provides convenience anytime and anywhere. Xfinity Mobile plan offers free phone and save more money with our latest promotions and discounts. You may also have a Device Payment Plan (DPP) on the eligible devices to receive monthly promotion credit. You can also bring your own compatible device as long as you got the latest version of watch OS with latest promotion offers. Do you have time to review this? I'll be glad to walk you through (please refer to HOW13334- How to bring your own device with XM)”.

"Not at this time"

“I totally understand that and believe me I understand your needs. By any chance you change your mind please know that you can always ring us back with 1800-Xfinity or utilize the app to schedule someone to contact you in your convenient time”.

"I have different provider and free"

“I got it! Thank you for that. Hopefully you can recommend Xfinity Mobile service to your friends and family and get to discover the promotions and free phones we offer at a very low cost. Give us a ring back and we will surely assist you with that”.



“ That’s alright! You might missed our free phones promotions but you can always reach us back if you need us. You give us a shot”.

Customer is unresponsive

“I understand that you are undecided as of now. In this third world generation, keeping us updated of the latest news and lifestyles through our mobile devices is a great edge and Xfinity mobile plan can help you. Let me discuss the latest promotions and discounts we offer that you will surely love and take advantage”.