Notes

Name:
Account number:
Phone number:
Context:


HOW7622 - X1 Activation Process Overview
https://www.xfinity.com/mobile/shop/phone/galaxy-s23-ultra?colorName=Green
HOW21468 - Xfinity Mobile 2023 Promotions





+Hi. Thank you for calling Comcast. My name is EMILLENE :)

+May I have your first and last name please?
-Debra Brown.

+Hello/Hi Debra, how are you doing today?
-Im good.

+That's good to hear.

I can see here that you're not fully verified. For me to fully verify you, may i have your phone number? / may i have your service address?

Just in case this call will be disconnected, is the number that is associated into this account the best callback number you have?
-Yes it is. (If not, ask to verify it)

+Alright. I can also see here that you want to activate your Xfinity X1 cable box. Is that correct/right?
-YES...........

+Okay. First of all, i would like to thank you for purchasing Xfinity's X1 cable box. We highly appreciate you as our customer. I understand that you already want to activate your cable box as soon as possible. So rest assured that you have reached the right person to help with you this. But i would also need you to cooperate with me and for that i will also make sure that within this call you will already get to enjoy your cable box. Would that be good?
-Yeah. Sure
Perfect. Thank you Debra.

+So i would like to ask some more questions in order for me to have a better view and deeper understanding of this situation. Would that be okay?

+Can you tell me more about this issue?

+Alright. Is this the first time you're activating this or have you done already some steps to activate it?
(X1)
Is this the first time you're activating this or have you done already some steps to activate it? / have this been working before? (legacy box)

+Okay. I just want to give you a roadmap of the steps that we will do in order for us to fully activate your cable box. Checking the cables, some troubleshooting and sending multiple signals as well. (legacy box)

+Alright. How many boxes do you want to activate?
-No. This is my first time.

+Alright. May i have just the last 4 digits of the serial number of the box. it can be found at the back part of your cable box.

+Perfect. Got it now. Thank you.

+Just to confirm this is the first time you're activating this box. is that correct?

*RUN ITG*
*PITCH* How much data do you usually use?.. While waiting for the signal, let me gladly discuss with you the ..

LEGACY BOX ACTIVATION after advise to customer to unplug HDMI for 5 seconds and plug again. mangutana if "do you see something on your screen?" "NO SIGNAL". "that means your tv is not yet set to correct input." So can you please grab your TV remote?" "Please press input or source button" "Please select HDMI" 1. status code 224.

*CLOSING SPIEL*
Okay for a quick recap. You called because you fully want to activate your device. So what we did is we execute some basic troubleshooting steps, by setting up all your cables and equipment accordingly and send signals to fully activate your account. and after that we tried to switch different channels in your television. and now you're cable box is fully activated. Thank you for being my eyes and ears at my end all throughout. Is there anything else i can help you with? So again, this is Emillene from Xfinity activation department. Have a great day and stay safe. Bye bye.