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Thank you for contacting Xfinty Chat support, my name is Ritika. Who do I have the pleasure of assisting today?
VARIFICATION:-
To pull up your account information, please provide your first and last name and complete service address.
For account security, may I have the Comcast account number?
Please confirm the last four digits of the stored payment method on file.
SLOW INTERNET:-
I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.
INTERNET NOT WORKING:-
Thank you for letting us know about this. Nothing to worry, we can take a look on your account for us to know what is keeping you from activating your modem. Rest assured we are here to help.
PROVING QUESTIONS:-
Since when you are getting this problem?
Have you ever tried any troubleshooting steps ?
Could you please tell me how much devices are connected with your device right now?
Are you facing issue with all devices or only once device?
Don't worry I am performing some troubleshooting steps from my end. please stay connected.
CLOSING:-
I am glad I was able to resolve your issue. It was a pleasure assisting you.
Thank you for contacting Comcast, we appreciate your business and value you as a customer.
CANCEL SERVICE HELPLINE:-
Cancel service : https://chat.xfinity.com/Forms/cancelService
Reset password : http://xfinity.com/password
Set Up Parental Controls for the Internet : HOW3730
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