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An adult over the age of 18 must be present during the entire appointment.
Access will need to be available to all cable outlets in the home and the technician will not move furniture.
All services will be interrupted during the technician visit while repairing and verifying signal before leaving. Please schedule during a time when this is acceptable if there are any concerns.
Pets must be secured during the technician visit, for their own safety and the technician's.
tech (set clear expectations)
Being a customer I totally understand your concern . Please be assure I will try my best to fix it for you . If there would be any tech is required I will schedule a Soonest slot for the tech visit for you .
tech (self help)
You can download the Xfinity app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling and cancelling technician through your tablet /mobile device”
What's a good number for us to contact you prior to the tech visit?
if cx is asking you why he/she needs a tech then :-
Ok. We have completed all the basic troubleshooting steps to resolve the issue remotely. The next step is to send one of our technicians to your home to resolve your issue. Is that ok?
We have performed all the troubleshooting steps that we can do on chat, in order to resolve your concern, we will have to schedule truck roll. Once the technician visits your home, issue would be resolved.
I want to inform you the technician will check all the connections if there will be no active outlet or issue with the existing outlet then technician will fix it completely . The tech would be chargeable because he need to set up the active outlet and standard charges for the professional charges will be $100 .
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