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2 ways:
getting started kit
-connecting the cables power cord and coaxial cable
professional activation
green receiving signals turns to solid white
Probing questions for internet
1. Ask if first time activation or working before
2. own or rented
3. status of the light
8993116990041762 Comcast comcast
1.What type of connectivity
NO CNNCTVTY
2. ask for last for Cmac number or HFCmac
3. Hang tight. Diagnostic check (itg will detect if mofem is online
4. great news the modem is responding back here in my end. you did a good job in cnnctng wires
- min4 characters wifi name profanity is not allowed
-8 characters; avoid profanity words and derogatory
then itg will ask cx if heshe can see the wifi name and pass.
Inactive BOOT FILEs
-walled garden (new)
-cdvonly (working before
-vacation (seasonal)
-default
Active BOotfiles
If bootfile is active no nned to send signal or diagnostics
Gateway SSD means wifi name
Default wifi name:
-XFSETUP-DA3C
-HOME_
We cant change wifi name and password if its own equipment
TELEPHONE
-upper left telephone 1 xb8
-always connect to telephone 1 jack
XB2 1 bandw only
globe icon for online
Is it for first time or you just recently swapped this or did you update or change your modem
Advise the customer, Comcast policy
*running diagnostics here in my end (during diagnostics)
-you pitch
-you provide sso
-thanks the cx and provide xfinity rewards
Be warm and friendly
trouble with phone service
-im here to help you
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