Notes

Hello, thank you for contacting Xfinity. My name is Deepak. How may I help you today?
need help with changing due date
Thank you so much. May I know what exactly issue you are getting so that I can assist you better?
need help with changing due date
Thank you so much for confirming. May I know the reason to change the due date?
Unable to pay feb21 bill.
Alright, Thank you so much for elaborating your concern. Let me quickly pull up your account details and check what best we can do in these case.
Could you please help me with your first and last name with complete service address along with your zip code for verification.
721 Walker Springs Rd Apt U1, Knoxville, TN 37923
Briana Glover
7183
Perfect Briana, Thank you so much for confirming.
Please allow me a minute to pull up your account details.
Please do not press the back button and avoid using other applications to avoid interruption.
ok
Perfect, I am fetching up the details for you it may take few minutes. In meantime may I know how's you day going so far?
Its going good
Great, Let me make your day more perfect.
I know that you are in a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. I really wish I could help you to change the due date of your bill. But we are unable to change the due date.
In this we can do one thing here. I can help you to transfer your this due date on the next month bill.
So in this you need to pay for both months bill together in next month. That's all.
I can pay two bills next month
What do I need to do, so that I can avoid current month charge
I can help you with it. In this we just need to setup the autopay deferral for your this month bill. So after that your this month bill will be transferred to your next month bill.
Shall I setup the autopay deferral for you?
Sure, we can do that
Great, Please allow me a minute. I am working on it.
Meanwhile, we have new Xfinity Rewards Program that offers our customers awesome rewards just for being loyal valued Xfinity customer! All you have to do is sign up via our my account app or we will gladly send you over the link but it’s as simple as signing up and sitting back and seeing rewards come your way as our thank you!
Also you can download the Xfinity Mobile app through App Store or Play Store. You can access your whole account through it.
Thank you.
Your most welcome Briana
There is a good new for you. I have successfully setup the autopay deferral for you.
Please be assured now your services will not interrupt.
Perfect.
Now you just need to pay Jan month bill and Feb month bill together.
You need to pay for both month bill before Mar 21
No problem. I will pay it
Is there anything else I can assist you with today and bring the smile on your face>
Perfect, Thank you so much:)
That will be all.
Thank your for staying connected. I really appreciate your time and patience.