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Hindi Templates

How are you?
Sir mai accha hoon! Asha karta hoon aap or apka pariwar bhe accha or Surakshit hoga!

Acknowledgment

Maafi chahunga apko preshani hui, aapki poore sahayata ki jaege.
Nischint rahe, aapke poori sahayata ki jaege.

Asking Details
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Maafi chaunga apke es registered mobile number se apke koe bhe order ke details check nahi kar pae raha hoon. Apse request karunga aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!




Maafi chaunga, par apke es registered number se apka jo last order check kar pa raha hoon vo "(Date)" ka hai...

Thanks for details
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

Hold
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Hold 2nd
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

Un hold
Hum apki patience ka maan krte hai.

Unable to download the images

Assistance
Main apki kya help kr skta hu?
Kirpya vistaar mai apna concern btae taki apko jankari de sakun!
Agar aap snapdeal ke sambhandhit koe jaankari chate hain, kirpya mujhe btaen taki apko jankare de sakun.
Kya mujhe apka exact concern pta chl sakta hai?

Further Assistance
Kya iske alawa main apki aur koi sahayta kar sakta hun?

Resolution Script

Mujhe aasha hai ki aap mere dwara di gaee jaankaaree se santusht hain.

Issue escalate closing
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

Glad closing
Mujhe khushi hue ke mai apko jaankare de paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

No response closing
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

Cx have no issue that time closing
Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.

Cx want call

Maafi chaunga par mai apko sirf chat ke madhaym se jankre dai apunga. Aapse anoorodh hai ke aap yahi apna concern btae apke poori sahayata ke jaegi.

Yadi aap chaahen to neeche die gae tareekon se call par hamase sampark kar sakate hain:




1- Call me Now (aap snapdeal app par "my order" section mein ja sakte hain aur hamaaree teem se call back paane ke lie "Call me Now" vikalp ka chayan kar sakte hain)
2- 9212692126 (aap hamaare customer care no. ke maadhyam se hamse sampark kar sakte hain)
3- Aap hamen call back ke lie [email protected] par E-mail likh sakte hain.

Apology/Complaint taken
Maafi chahunga apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24 hours ke andar apke complaint ke regarding update dai di jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint highlighted
Maafi chahunga apko preshani hui, apki complaint already register krdi gyi hai humari team uss par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar diya hai. Apko team ke tarf se 24 hours ke andar apke complaint ke regarding update dai di jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Personal details asking
Maafi cahunga sir apni koi bhi personal details share karne ke anumati nahi hai hamare pass.

Visit website//application
Apse request karunga please aap humare website/ application par visit kare humare sare product wha par full description aur price ke sath mention hai.

Promocodes
Sir aap promocode ko review order page par jakr avail kar sakte hain, apko order par discount milaiga, jo ke promocode ke terms and conditions par nirbhar hoga.
Aap code copy kare or review order page mai jakr apply promo code ke option par click karke code ko copy kare, uske baad apply pr click kare apka promo code apply ho jaega.

200 rupees offer
Sir/Mam Apko btana chaunga, 200 rupees ka jo offer hai, uska matlb 200 rupay tak ka chooth, es offer mai apko turanth 8-10% ki chooth melaigi, jo ke apke product ki keemath par nerbhar karege, es offer mai apko adhiktm 200 rupay tak ke he chooth milegi.

Order verification
Sen 1

Apka order ek kadam duur hai confirmation ke liyai or verified hone ke liyai. Nischint rahe apko humari team ke tarf se call kiya jaega order verification ke liyai apse request rahegi aap call jarur uthai. Hum apko order confirm hone ke baadh mail/sms ke jariyai update bhi karenge or apko exact date bhi mil jaengi.

Sen 2
Apka order confirmation ke liyai or verified ke liyai pending hai, main aapkee shikaayat le raha hoon, hamaaree team 24-48 ghanton ke bheetar aapko usee ke lie update karegee.

Address Verification
Sir aap mujhe apne jo new changes karwana chate hain address mai kirpiya bta dijeyai, taki mai update kar pau.

Sir/Ma'am, apka address update ho gya hai.

Sir/Mam, jesa ke check kar paa raha hoon apka order already ---- ho chuka hai, maafi chaunga ab apke order ka address change nahi ho paega.

Where is my order

Product not shipped (with in PDD)
Hamaaree team puri koshish kar rahee hai taaki yha sunishchit kiya ja sake ki apka order jald se jald deliever kiya ja sake. Aapke order ke dispatch date hai "dispatch dates". Jese hi apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, Hamari poore koshish rahege apka order apko "delivery dates" tak deliever karwaya jae.

Product shipped (within pdd)
Sir, Jaisa ki check kr pa rha hu, aapka order " dispatch date" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak deliver kr diya jaye. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aap apna order bhi track kr skte hai niche diye link par click karke . ---------

Urgent delivery (Before dispatch)
Hamaaree team pure koshish kar rahee hai taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliver kiya ja sake. Aapke order ke dispatch date hai "dispatch dates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, apke order ke maximum deliver date "delivery date" hai. Mai apke urgent delivery ke request lai raha hoon, hum poore koshish karenge ke apka order apko jald se jald deliver krwa diya jae.

Urgent delivery (After dispatch)
Sir, Jaisa ki check kr pa rha hu, aapka order " dispatch date" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak deliver kr diya jaye. Mai apke urgent delivery ke request lai raha hoon, hum poori koshish karenge ke apka order apko jald se jald deliver krwa deya jae. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aap apna order bhi track kr skte hai niche diye link par click karke . ----------------

Order late-delay in dispatch (within pdd)
Sir, Jaise ki main check kr pa raha hu aapka order dispatch hone ki process me late hai. Asuvidha ke liye khed hai. Par iski delivery jald se jald krva di jaayegi , Koshish rhegi ki product apko " (DDR) " tak deliver krwaya jaye, Jese hi order dispatch ho jata hai, hum apko Email/SMS ke dwara is order ke regarding update karenge . Aur iske liyai mai apki tarf se complaint bhe lai raha hoon apko team ke tarf se 24-48 hours mai iske leyai team ke tarf se update bhi kiya jaega.

Order late-stuck at courier (outside pdd)
Sir, jese ki dekh paya hu apke order ki delivery me delay hui hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai. Aur eske leyai mai apke tarf se complaint bhe lai raha hoon apko team ke tarf se iske liyai team ke tarf se update bhi kiya jaega. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aap apna order bhi track kr skte hai niche diye link par click krke -------------

Exact date
Sir, Mafi Chahunga Apko koi exact date ki commitment nhi kr payenga. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ki delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara iske regarding update karenge.

OFD (out for delivery)
Sir , jesa ke check kar paa raha hoon aaj apke order ke delivery ke liyai hamare delivery boy out for delivery par hai. To apse request karunga please sham tak ka wait karlejeyai, hamari poore koshish rahaegi aaj sham 6 bje tak apka order apke door steps par deliver krwa deya jae. Aapka order "courier name" ke tarf se deliver karwaya jaega.
Aur mai poora dhyan rakhunga ke apka order apko jald se jald deliver krwa deya jae.




Mai apko courier boy ka number bhi send kar raha hoon:-
Courier boy no.-

UD (undelivered orders)
Sir, jesa ke check kar pa rha hu, apke order ki delivery poori nhi ho payi hai "UD reason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se " Date Available on couirer " ko koi call aaya tha delivery ke liye.

UD (Address confirmation)
Mai apke order ke delivery yha se reschedule karwa raha hoon, aapse request karungi please aap apna koi alternate no. and landmark bta dejaeyai taki apke order ke delivery mai koi pareshani na ho or neeche deya gya adddress bhi ek baar confirm karwa dijiyai.
" Delivery address"

(Delivery Rescheduled)
Sir, Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai, puri kosish ke jaege apke sath delivery attempts dubara karwae jae, agle 24-48 ghanto ke andr apke sath dubara delivery attempts kiyai jaenge. Aapka order "courier name" ke tarf se deliver karwaya jaega. Aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jald se jald karwae jae.

Aap apna order bhi track kr skte hai is par click krke---------------------------

UD(Other Issue)( Miss/shipper delay)
Apka product kuch unknown courier issues ke karan delivered nahi ho paya hai, uske leyai maafi chaunga, par aap nischint rahe, hamare poore koshish rahaegi ke apko product ke delivery jald se jald karwai jae. Apko team ke tarf se 24-48 ghanton takk update kar deya jaega. Aapka order "courier name" ke tarf se deliver karwaya jaega.

UD ODA (out of delivery area)
Sir,Ma'am, Maafi chaunga apka order out of delivery area hua hai, jiska matlb hai ke apka order apki city mai pahuch chuka hai but apke deyai gae address par hamre courier partner use deliver nahi karwa paa rahe hain, to apse request rahegi ke kirpiya aap es baar apne order khud apne nazdiki "courier center name" se lai le. Wrna apka order seller ke pass return ho jaega.

Main Courier Details share kar raha hoon:
Courier naam:
Awb no:
Courier sampark number:
Courier website:

RTO (return to origin)(COD)
Sir/Mam maafi chaunga apka order kafi delivery attempts ke baad return ho chuka hai, Apse request karunga please aap apne liyai ek new order place kar lijiyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jald se jald apko deliver karwaya jae.
OR
Sir/Mam maafi chaunga apka order kuch technical issues ke baad return ho chuka hai, Apse request karunga please aap apne liyai ek new order place kar lijiyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jald se jald apko deliver karwaya jae.


RTO (return to origin)(Prepaid)
Sir/Mam maafi chaunga apka order kafi delivery attempts hone ke baadh return ho chuka, Apse request karunga please aap apne liyai ek new order place kar lijiyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamari poore koshish rahege ke jald se jald apko deliver karwaya jae.

Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baad ye apke account mai reflect hone ke liyai maximum 7-10 business days ka samay lega.
OR
Sir/Mam maafi chaunga apka order kuch technical issues ke baad return ho chuka hai, Apse request karunga please aap apne liyai ek new order place kar lijiyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamari poori koshish rahegi ke jald se jald apko deliver karwaya jae.

Apka amount 24-48 hours ke andr humari tarf se initiate krwa diya jaega, initiate hone ke baad ye apke account mai reflect hone ke liyai maximum 7-10 business days ka samay lega.




Apka amount humari tarf se initiate krwa diya gya hai, jo apke account mai reflect hone ke liyai maximum 7-10 business days ka samay lega.

Cancellation:-
Want to Cancel - Asking Reason
Sir/Mam please jaan sakta hoon aap ye order kyu cancel karna chahte hain?
Halaki ye hamara bhut accha product hai, Mujhe yakeen hai ke aapko ye pasand aaega.

Want to Cancel - Within Cancellation Period
Sir/Mam, mai apke leyai ye order cancel kar deta hoon, please aap mujhe thoda samay dijiyai.

Want to Cancel - Cancelled by Us
Sir/Mam humne apki request par apka order cancel kar deya hai. Aasha karte hoon aap dubara humare sath shopping karna pasnd karenge.

Want to Cancel - Cancelled by Us prepaid
Sir/Mam humne apki request par apka order cancel kar diya hai. Apka amount bhi hamari tarf se initiate krwa deya gya hai, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhi show ho jaenge.
Aasha karta hoon aap dubara humare sath shopping karna pasnd karenge.
OR
Sir/Mam humne apki request par apka order cancel kar diya hai. Apka amount bhi hamare tarf se 24-48 ghanto mai initiate krwa diya jaega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhi show ho jaenge.
Aasha karta hoon aap dubara humare sath shopping karna pasnd karenge.

Cancellable Stage but Unable to Cancel COD
Sir/Mam humne apki cancellation request lai lee hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke liyai update dai di jaegi.

Cancellable Stage but Unable to Cancel Prepaid
Sir/Mam humne apki cancellation request lai li hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke liyai or refund ke liyai update dai di jaegi, jo ki adhiktam 7-10 bussiness days ke andar apke account mai bhi show ho jaenge.

Want to Cancel - Not Cancellable Stage COD
Apke order ki cancellation request lai raha hoon par jesa ki check kar pa raha hoon apka order shipped ho chuka hai, to apse request karunga please aap order lene se apne door step par mna kardejeyaiga apka order cancel ho jaega.

Want to Cancel - Not Cancellable Stage Prepaid
Apke order ke cancellation request lai raha hoon par jesa ki check kar pa raha hoon apka order shipped ho chuka hai, to apse request karunga please aap order lene se apne door step par mna kardejeyaiga apka order cancel ho jaega.
Or apke mna krne ke baad adhiktam 6 days ke andar hamare tarf se apka amount initiate krwa deya jaega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhi show ho jaenge.

Want to cancel due to delay in delivery
Sir/Mam, humare product promise date se phle hi deliver karwa diyai jaate hain. Par aap nischint rahe hamare team poori koshish kar rahi hai taki apke product ke delivery jald se jald karwae jae. Aap hame apna order deliver karwane ka ek moka dain.

Why was my order cancelled (COD)
Sir/Mam maafi chaunga apka order "cancellation reason" ki wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.

Why was my order cancelled (Prepaid)
Sir/Mam maafi chaunga apka order "cancellation reason" ki wajha se cancel ho chuka hai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount humari tarf se initiate krwa diya gya hai, jo apke account mai reflect hone ke liyai maximum 7-10 business days ka samay lega.
OR
Sir/Mam maafi chaunga apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount 24-48 hours ke andr humari tarf se initiate krwa diya jaega, initiate hone ke baad ye apke account mai reflect hone ke liyai maximum 7-10 business days ka samay lega.




If cx want some order again and order is available.
Sir product site par available hai aap order place kar sakte hain.


If cx want some order again and order is sold out or out of stock.
Maafi chaunga sir/Mam ye product abhi humari website par available nahi hai, par apki mail id mention kar di gayi hai, jaise product available hoga apko update kar diya jaega.

Failed transaction(Fresh case)
Jesa ke check kar paa raha hoon apke transaction unsuccessful rahi hai, par aap nischint rahe agar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud waps aa jaenge.

Failed transaction(Escalated case)
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai di jaegi. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

PDWP(product delivered to wrong place)

First conversation
Jesa ke check kar paa raha hoon apka order yha par iss "delivery date" ko delivered show kar rha hai. Aapse janna chaunga kya apko courier boy ke tarf se koi call aya tha?
Apse request hai ke aap ek baar apne family/neighbour/security gaurd se puche, ho sakta hain unhone apki jagha order lai leya ho.

OTP verification

Jesa ke check kar paa raha hoon apka order yha par iss "delivery date" ko delivered show kar rha hai. Aapse janna chaunga kya apko courier boy ke tarf se koi call aya tha?
Kyuki jesa ke yha check kar paa raha hoon ke apkai dwara courier boy ko OTP share kiya gya tha, to mai apse janna chaunga ke apki courier boy se kya baat hue agar apko unki call aae thi to.

Complaint taken(Prepaid)
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai 24-48 hours ke andr andr apko ek proof of delivery share ki jaegi, agar aap usse sehmat nahi karenge to hamari team apki complaint par firse kaam karegi. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint taken(Prepaid)(OTP verification)
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai 24-48 hours ke andr andr apko update ki jaegi, Aap nischint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint taken(COD)
Maafi chahunga apko preshani hui, apka feedback lai liya gya hai team ise jarur check karaigi, tabtak apse request hai ki aap apne liyai ek new order place kar lijeyai apko fir aisi asuvidha ka samna nahi karna padega.

PDWP (Re-Investigation)
Sir, ma'am, apke case par team re-investigate kar rahi hai apko 7-10 days ke andr team ke tarf se update kar diya jaega. Tab tak aap nischint rahe apka refund snapdeal trust pay policy mai safe hai.
Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Return/replacement
Sir/Mam jaan sakta hoon aap iss order ko kyu return/replace karna chate hain?

Mai apki complaint lai raha hoon aap mujhe ye bta dijiyai aap isko replace karwana chahte hai ya eska refund chahte hain?




Jesa ke check kar paa raha hoon apke COD order ke refund ke liyai hamarae pass 3 options hain Bank refund, Amazon and UPI aap btae apko kis mode mai refund chahiye.

Maafi chaunga iss product par replacement available nahi hai, apko iska refund hi ho paega.

Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. apke order ka pickup 48 hours mai "pickup partner name" ke tarf se karwa liya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
OR
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24 hours ke andar apki complaint ke regarding update dai di jaegi. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Wrong and different item order complaint

Maafi chaunga apko ashuvidha hui, par jesa ki aap bta rahe hain ke apko galat order deliver hua hai, to mai apse request karunga ki aap iskai liyai apne tarf se complaint register karain, iskai liyai mai apko SMS ke jariyai ek link send kar raha hoon. Aapse anuroodh hai ki aap us link ke jareyai complaint register karain or complaint register kartai samay order ke 2-3 photos bhi upload karai, taaki apke order ke pickup mai koi pareshani na ho.

Non returnable item complaint (defective/damange/wrong and different)

Maafi chaunga apko ashuvidha hui, mai apke order ki complaint lai raha hoon uspar mai apse anuroodh karunga ki aap order is 2-3 images hame mail ke jareyai send karain, taaki apke order ke pickup mai koi pareshani na ho. Eskai liyai mai apko apke E- mail id par ek mail send kar raha hoon apse anuroodh hai ki aap uspar reply karain.

Pickup scenarios
Confirmation of pickup
Please aap mujhe btaenge apke item ka pickup ho chuka hai ya nahi?

Pickup failure
Sir/Mam jesa ke check kar paa raha hoon, apkae order ka pickup (------) ki wjha se nahi ho paya hai, Apse confirm karna chahta hu ki kya apko pickup ke regarding koi call aee thi (-----) ko.

Pickup failure 2
Confirm karwane ke liyai dhanyawadh, Aap mujhe thoda samay dijiyai, taki mai apka concern update kar pau or jald se jald apke product ka pickup krwa pau.
Maine apka concern update kar diya hai, poori koshish ki jaegi ki apke sath 2-3 din ke andar pickup attempts dubara karwae jae.

Pickup re-scheduled

Sir, maine apke order ka pickup yha se re-scheduled karwa diya hai. Aapke order ka pickup 2-3 din mai "pickup partner name" ki tarf se karwa liya jaega.

Pickup SCHD
Sir , jesa ki check kar pa raha hoon, apke order ka pickup scheduled krwa diya gya hai. Aapke order ka pickup 2-3 din mai "pickup partner name" ki tarf se karwa liya jaega.

Pickup OFP
Sir/Mam, jesa ke check kar pa raha hoon, aaj apke product ke pickup ke liyai hamare pickup boy out for pickup par hai, aaj apke product ka pickup krwa liya jaega.

Pickup APUC
Sir/Mam, samajh paa raha hoon ke apke product ka pickup ho chuka hai, please kya aap mujhe pickup date, couier partner ka naam bta sakte hain or aap pr koi pickup receipt ho to. Apse request hai aap pickup partner ka number bhi share kar dijiyai taki mai update kar sakoon.

APUC(Complaint taken)
Maine apki complaint register kar di hai apko 72 hours mai team ki tarf se update kar diya jaega. Aap nischint rahe.

PUC/QC Process
Apka product pickup hote hi warehouse jaega jisme adhiktm 7-8 din ka samay lagta hai, uske baad uska quality check hoga , usme pass hote hi apka refund/replacement yha se 24 hours mai initiate krwa diya jaega. jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

PUC/QC Process door step
Ek baar jese hi apka product pick hoga, uska quality check hoga usme pass hote hi apka refund/replacement yha se 24 hours mai initiate krwa diya jaega, jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

Manual pickup

Jesa ke mai check kar paa raha hoon ki apko manual pickup assigned hua hai jiska matlb hai ki apko ye order hamare warehouse mai khud send karna hoga kyuki apke area pickup ke lie hamaari seva yogye kshetra se baahar hai. Eskai liyai mai apko apke E-mail id par ek mail send kar raha hoon jismai apko ek return form address ke sath prapt hoga, aap use bhar kar parcel ke bhar chipka dain or apke courier charges bhi apko waps kiyai jaengai, uskai liyai apko mail mai link bhi prapth hoga, aap us link mai bank details dakhil kar dain ya aap seedha my order section mai jakr bhi details dakhil kar saktai hain. Aapse anurodh hai ki aap iss order ko 5 dino ke andar bhej dain. Or apse anurodh ye bhi hai ki aap kirpya courier receipt ki photo bhi jarur send karain.
Maafi chaunga apko asuvidha hui.

One and more item shipped together

Maafi chaunga apko asuvidha hui. Mai apki complaint lai raha hoon, jesa ki aap bta rahe hain ki apko sirf 1 hi item prapt hua hai to apko team ki tarf se 24-48 ghanto ke andhar hamare team ki tarf se iss order ke refund ke liyai update kar diya jaega. Aap nischint rahe apke complaint ko jald se jald reslove karnai ki poori koshish ki jaegi.

Refund
(If within TAT)
Sir/Mam, jesa ki check kar paa raha hoon apka amount hmari tarf se "Refund initiate Date" ko initate kiya gaya hai. Apka bank apke account mai show karne ke liyai adhiktam samay (TAt ) leta hai.
Chinta mat kijiyai sir/ mam, apka amount jald he apke account mai bhi show ho jaega.

(If outside TAT ) Post cancellation

Sir jesa ki check kar paa raha hoon apka amount hmari tarf se "Refund initiate Date" ko initate kiya gaya hai. Apka bank apke account mai show karne ke liyai adhiktam samay (TAt ) leta hai.

Maafi chaunga abhi tak apke account mai apka amount show nahi hua hai. Apse request karunga please aap ek baar apne bank se iske regarding contact kare.

Mai apki complaint lai raha hoon or apse request hai aap apne bank statement PDf form mai "date of purchase" se lekar aaj tak ke, mail mai send kar dijiyai, uske liyai mai apko ek mail send kar raha hoon aap us par reply kar dijiyega. Jaise he aap details bhej daingai apko team ki tarf se 24-48hours ke andar update kar diya jaega.

(If outside TAT ) Post return

Sir jesa ki check kar paa raha hoon apka amount hmari tarf se "Refund initiate Date" ko initate kiya gaya hai. Apka bank apke account mai show karne ke liyai adhiktam samay (TAt ) leta hai.
Maafi chahunga abhi tak apke account mai apka amount show nahi hua hai. Apse request karunga please aap ek baar apne bank se iske regarding contact kare iss reference no. ke sath __________.

Mai apki complaint lai raha hoon or apse request hai aap apne bank statement PDf form mai "CCA date" se lekar aaj tak ki, mail mai send kar dijiyai, uske liyai mai apko ek mail send kar raha hoon aap us par reply kar dijiyega. Jaise he aap details bhej daingai apko team ki tarf se 24-48hours ke andar update kar diya jaega.

CIP

Maafi chaunga asuvidha ke liyai. Mai apke complaint lai rahi hoon apko team ke tarf se 24-48 hours ke andar update kar diya jaega. Aap nischint rahe tab tak apka pesa snapdeal trust pay policy mai ek dum surakshit hai.

NEFT not present
Jesa ke check kar paa raha hoon apke account details yha present na hone ke karan apka refund initiate nahi ho paya hai, apse request hai aap apne account details share kar dijiyai, uske liyai mai apko mail send kar raha hoon aap us par reply kar dijiyai.

Empty Parcel

Below 500
Maafi chaunga apko asuvidha ka samna karna pdha hai, apki complaint register kar di gayi hai, apse request karunga please aap hame 7 din ka samay dijiyai, taki humari team apki complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Above 500
Maafi chahunga apko asuvidha ka samna karna pdha hai, apki complaint registered kar di gayi hai, apse request karunga aap under taking form fill karke humare sath send kar dijiyai, uske liyai mai apko mail send kar raha hoon, or product jo apko mila hai uskai bill or packet ke photo click karke hamare sath share karain, jaisi aap form send kar dainge apko team ke tarf se 7 din ke andr update kar diya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Trust pay policy
Apko btana chahunga snapdeal ki return/replacement ke 7 din ki return/replacement policy hai, jo ke apke order deliver hone ke baad shuru ho jati hai, agar apko order deliver hone ke baad 7 din tak koi bhi problem aati hai product mai to aap apne return/replacement complaint register krwa sakte hain.

Snapdeal guaranty
Snapdeal ke sabhi seller best hain, or saare product bahut best and assured hain, apko product mai koi bhi pareshani nahi aaegi. Or apko btana chahunga snapdeal ke return/replacement ki 7 din ki return/replacement policy hai, jo ki apke order deliver hone ke baad shuru ho jati hai, agar apko order deliver hone ke baadh 7 din tak koi bhi problem aati hai product mai to aap apne return/replacement complaint register krwa sakte hain.

CATP(Complaint against trust pay policy)
Maafi chahunga apke order ke return/replacement request nahi lai paunga, kyuki jesa ki check kar paa raha hoon apka order apko (---) ko deliver kiya gya tha, product ke 7 days easy return policy khatm ho chuki hai.
Eske (---) ke brand warrenty hai to apse request karungi please aap ek baar service center visit kijiyai, vo apki iske regarding poori help karenge. Agar apko wha se bhi koi help nahi milti hai to aap humse contact kijiyai unke denail letter ke sath, apke poori help ki jaegi. Asuvidha ke liye khed hai.

Invoice Related
(Direct from app and website)
Sir, Ma'am, aap my order section mai jakr order par click karein, wha apko get invoice ka option aaega aap us par click kare, apke order ka invoice download ho jaega.

(when we will registered complaint)
Mai yha se apke invoice ki request lai raha hoon, agle 24-48 hours, ke andr apke mail ID par apko team ki tarf se invoice send kar diya jaega.

Cx want to change E-mail ID
Maafi chaunga sir, registered E-mail id or number change nahi ho paega.

Extra assurance

Aap bilkul nischint rahe ye meri responsibility hogi ki apka order jald se jald deliver krwaya jaye apki delivery date ke andar.

Maafi chahunga, Par aap humare liye bahut value customer hai, aap nischint rahe, Mai jald se jald jo apko ye problem face karni padd rahi hai usko solve krwaunga.

Maafi chahunga apko pareshani huyi, Aap mujhe thora time dijiye already apki complaint register ho chuki hai, Meri responsibility hogi ki apki problem ko jldi se jldi solve kiya jaye.

Mai smj skta hoon apko bahut pareshani ho rhi hai infact apki jagah agar mai hota, mujhe bhi gussa aata, but ab ye meri responsibilty rhegi ki apki problem ko jldi se jldi resolve krwaya jaye aap mujhe ek mauka dijiye.

Main ye sunishchit karoonga ki ye humare sath apka pehla aur antim bura anubhav hona chahiye aur aapko bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Aapki chinta uchit hai aur main samajhta hoon ki aap abhi kaisa mahsoos kar rahe hain. lekin nishchint rahiye main iss baare mein aapki madad jaroor karoonga. Aapki chat mujh par aayi hai isliye ab meri jimmedari hai ki main apki madad karoon.

Nischint rahe apke order ki delivery jald se jald karwane ki poori koshish ki jayegi or mai khud iska dhyan rakhunga.

Nischint rahe apka order jald se jald pickup karwa liya jayega apko ab jyada wait nahi karna padega or mai khud eska dhyan rakhunga.


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