Notes

       X1 ACTIVATION
   *Xfinity Training (8499106990223733) 


 A: hi thank you for calling comcast. my name is april. may i have your first and last name please? 

A: hi xfinity how are you doing today?  

A: glad to hear that youre doing fine. by the way as you mentioned earlier you are experiencing some issues regarding on your tv, right? 

A: got it xfinity, i totally understand how important tv is nowadays especially its one of our source of entertainment and keep us updated on the news, but dont you worry, you have definitely reached the right person on the line. and before the end of this call we will definitely resolved this issue okay? 

A:  perfect. now in order for me to pull up your account. can i have your account number please? 

A: awesome. thank you so much for that. now for security purposes i will be sending a code via email so may i know if 1***[email protected] is still an active email? 

A: alright. that's totally fine. can you please verify your current service address please? 

A:  perfect. thank you so much for that xfinity. just in case this call might this connect for some reason may i know your best callback number please? 

A: alright. thank you for that. Now, in order for me to determine what specific issues do you have and what specific tools i need to use. Can you tell me more about it?  

A: got it. Now here is the plan to fix this. I will be asking a series of questions and we'll do some basic troubleshooting using the right tool in this process. What i need you to do is to bare with me throughout the process. You will be my eyes and ears today. Sounds great right? 

A: awesome. just to confirm if I'm working with the right equipment, can you please confirm to me the last four digit of the serial number of your cable box? 

A: perfect. thank you for that one xfinity. may i know if this is a new cable box?( by the way xfinity, how is the weather there?) 

A: alright. got it. now may I know if your cable box is powered on already?  

A: may i know what are you seeing on your device? may i know if you are seeing some lights at the top of your device? and what color it is now? 

A: awesome. since you are seeing some green lights now. it means that your device is ready for activation.  

A: xfinity, can you check for me if there's an ethernet cable connected to your cable box? ( that's totally fine. much better if there is none.)

 A: xfinity. may i know if you tried to activate your cable box on your own? and what have you done so far?( if gitry nya ug activate) 

A:  alright. than you for that one. now, on your tv, you will be seeing an on screen instructions. okay? if you have some questions regarding on your activation process, i will be more happy to guide you all throughout.  

A: may i know what are you seeing on your screen right now?

 A: that's great. now may i know what is the next step written on your screen right now?

A: awesome. may i know what language did you choose? is it the right language for you? 

A: alright, got it xfinity. now the next step is you'll be asked if you'd like to use voice guidance. its up to you weather you want to use that or not. 

A:  awesome. the next step is youll be asked to enter your account number ( you can use your remote to enter those numbers ) please let me now what are you seeing after that, okay? 

A: alright.  you will be asked to choose a name for your device. you can choose the suggested name listed on your screen. and after that your closer to the last step.  

A: may i know what are you seeing on your screen right now? are you seeing the xfinity logo? 

A: awesome. your closer to the last step. now we will just wait for a minutes to finally activated. and once its done i will tell, okay?so, while waiting may i ask what is your current service provider? and how much did you pay in a month? how many lines do you have? and how is your experience with them so far? ( i have a good news for you. here in xfinity have some exciting promotions we can offer to you when you activate our unlimited data plan option. you can save much and pay less when you try to avail now. with any 2 lines from Unlimited or By the Gig you'll be paying $30/ month. our unlimited data plan has a  powerful nationwide network with 5G and millions of secure wifi hotspots. and a data you can control , track and change anytime online or in app. in our unlimited data plan option you can use as much data as you want. you can enjoy unlimited multi line pricing based on the total number of lines on your account, including tablets and lines using by the gig data. if you have more questions, feel free to visit our website at xfinity.com/mobile to see our latest promotions and offers.) 

A: congratulations, xfinity. you successfully completed all the on screen activation process. and just to make sure if its really working well. can you grab your xfinity remote for me and try to press the channel button, try to switch to a different channel. 

A: perfect. and your volume button please. can you adjust the volume button. let see if its working fine. and lastly could you press the powered on button? 

A: great job xfinity. you successfully completed all the process. and before i let you go i would like to grab this opportunity to congratulate you for being with us for 9 years and 2 months. wow, that's truly amazing. thank you so much for always choosing xfinity. thank you so much for being our loyal customer. since you're with us for that long we have an appreciation gift for you. to see what rewards await for you, you can visit xfinity.com/rewards to claim your rewards. this is our way of saying thank you for being our loyal customer. and also i would like to let you know about our self service option wherein you can download our my xfinity account app. its an easy and fast to access and you can personalized your wifi name and password, check  for service outages, troubleshoot on your own, view and pay your bill online. you can also manage technician appointments, including rescheduling and request call back on your own. or if you want changes and update your account whenever and wherever you want. less hassle right? 

A: alright. before the end of this call, is there anything else that i can help you? 

A: Alright. Just a recap of what we did. You called because you want to fix your tv issue. We did some basic troubleshooting step, i help you walk throughout the process. we did some test using your Xfinity remote to see if its workings really well and i was able to help you through out the process. now, I will tag this issue as resolved since you were able to see some pictures now. Again thank you for calling comcast. This is april. Stay safe and have a wonderful day. Babye for now.