Notes
Notes - notes.io |
DENY FOR THE REFUND
Sir, I would like to inform you that you have receive the same product that was mentioned on order description so I wil be unable to register the return complaint of your order.
Sir, Maafi chaahunga aapke order description par mentioned product he mila hai to mein aapke order ki return complaint register nahi kar paayunga.
RETUN THE NON RETURABLE PRODUCT
Do not worry, I have registered the return complaint for your order and within 24-48 hours our team will update you regarding your return complaint of your order and I will personally work on this to resolve at the earliest.
Mam, Meneaapke order ki return complaint register krdi gyi hai aur aap bilkul nischint hamaari team aapko 24-48 ghanton me aapki return complaint ki update lar degi, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
Cust Concern – cx want to return his order//order non returnable//cx want bank refund
Action Taken – replied on whatsapp
Communication – info shared pickup rescheduled//TAT shared 24-48 hours for return complaint update/assurance given
Session id : 8F8EA58AFAA34AB
Cust Concern – cx ask about refund status//bank details were missing
Action Taken – replied on whatsapp//eod filed
Communication –info shared//TAT shared: 6 days for refund update //assurance given//cx agree
SELF SERVE
Cust Concern – cx want to return the order/// Cx has size issue with the product
Action Taken – replied on whatsapp//sent sms
Communication – info shared//self serve guide
SNAPDEAL CREDIT REFUND DONE BUT NOT SHOWING IN HIS APP
Session id : 1B306261C4BC031
Cust Concern – cx ask about refund status//refund successful in snapdeal credit but it is not showing in its app
Action Taken – replied on whatsapp
Communication –info shared//asked cx to share the screenshot of snapdeal credit in [email protected]//assurance given
Sir, Aap snapdeal credit wallet ka screenshot hamaari mail id [email protected] par bhejh sakte hai aapki aur se screenshot milne ke baad hamaari team aapko jald se jald aapke missing snapdeal refund ki update bhi de degi.
empty pacel 500-1000
Aapka suborder number 55038961697 hai. Sir aapko iss order ko return karnaane ke liye Undertaking form ko submit karna hai jiske lie neeche die gayi link par click karein, Ham is from ke successfully submit hone par hee aapke order ki return complaint ko register kar sate hai. https://forms.gle/eZ31FauX38d5U2tC6 .
Aapki aur se Undertaking form praapt hone ke baad ham yah sunishchit karenge ki aapako trust pe policy ke anusaar aapke order ki liye refund ki update de di jaayegi.
Sir, Chinta naa karein form successfully fill hone ke baad aapko hamaari team 7 dinon me successfully refund ki update de degi aap chinta na karein.
Sir, Do not worry after the form is submittde sucsfully our team will give you the refund update within 7 days.
Issues-order return related // empty parcel//Amount between 500-1000
Action: Replied on WhatsApp//link sent to update UT Form though link//status changed to pending
Communication-asked to submit UT Form by clicking on the link shared in chat and share UT //TAT shared: 7 days after submitting the form successfully//assurance given//cx agree
Cust Concern – cx ask about replacement complaint status
Action Taken – replied on whatsapp//Status opened
Communication – ask cx to wait 24-48 hours for update//assurance given//cx agree
Sir, aapke Campus ROYCE-2 Blue Men's Sports Running Shoesorder ka price ₹725
hai jisme se aapne ka ₹299.00 payment refund voucher se kiya hai aur aapko courier boy ko ₹426.00 price pay karna hai.
Proffessional Language
Sir, I would request you to please use professional language.
Sir, Aapse request hai ki aap please professional language ka use karein.
CALL BACK
You're most welcome Sir, Mene aapke order ke liye call back bhi arrange karva di hai aur aap chinta na karein aapke order ke liye aur bhi jaankaari details me call dwaara bhi di jaayegi aap chinta na karein.
Please be assured! For further clarification, We have arranged a callback for you.
FBF4320B5B48C88
Session AE9F17582A3A2BA
Cust Concern – cx was non responsive
Action Taken – replied on whatsapp
Communication –cx was unresponsive
ONLY ENGISH AND HINDI
Sir, I can only chat with you in Hindi and English, I request you to please share your concern?
Sir, Aapse request hai ki aap English aur Hindi langauge me apne order realted concern bataayein taaki mein aapki behtar sahayta kar sakun?
PRICES FLUCTUATE
Sir, I apologies the price for product depend on seller and it fluctuates every day and our team wil give you the notification when the price for this product will decease and then you can place a fresh order.
Sir, Maafi chaahunga product ka price seller pe depend karta hai aur ye har din fluctuate karta rehta hai.
Sir, Maafi chaahunga product ka price seller pe depend karta hai aur ye har din fluctuate karta rehta hai ap next sale ka waat karein iss product ka price aur kam ho jaayega aurhamaari team bhi aapko agli sale aane par notify kar degi.
FRAUD
Sir, Mein aapko bataana chahuga ke aapko fraud call ayaa hai snapdeal par available saare offer aapko hamaari website ya app par dikh jaayenge aapse request hai ki aap apni personal details aur bank details phone call par share na karein.
REGISTERED MAIL ID AND NUMBER CAN NOT BE CHANGED
Sir, I apologies the registered mail id can not be changed for the snapdeal account.
We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.
Sir, Maafi chahauga snapdeal app par registered mail id change nahi ki jaa sakte hai.
INVOICE
Sir, Do not worry I have registered the complaint for the invoice of your order and within 24-48 hours our team wil give you the invoice of your order.
Sir, Mene aapki order ke liye invoice ki complaint register kar di hai aur aapko 24-48 ghatnon me hamaari team iski update de degi aap chiatn na karein.
Cust Concern – cx want invoice of his order
Action Taken – replied on whatsapp
Communication – TAT shared; 24 hours//assurance given//cx agree
SF Password
[email protected]
Tejpal7777
CHATWOOT
Mam, I apologies I am not authorized to share our personal details due to company policies.
I am sorry for the inconvenience caused Sir,Can you please share your order/suborder number, so that I can assist you better!
Asuvidha ke liye maafi chahunga Sir, Aaapse request hai ki aap apna order number ya sub order number share karein jisse main aapki behtar sahayata kar sakun!
COMPLAINT HIGHLIGHTED
Sir, As I can check your return complaint for your order is already registered yesterday and our team is working on it but don't worry I have again highlighted your issue on priority basis to my team. Do not worry our team will deliver your order within 24 hours and I will personally work on this to resolve at the earliest.
Sir, Jesa ki check kar paa raha hun aapke order ke liye complaint already kal register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara priority basis par highlight kar deya hai. Aapka order 24 ghanton me deliver karwa diya jaayega aur Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya jaa sake.
Sir, Jesa ki check kar paa raha hun aapke order ke liye complaint already kal register krdi gyi hai aur aapke order ka pickup bhi ho chuka hai aur humaare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara priority basis par highlight kar deya hai. Aapke order ki refund update aapko hamaari team se 24 ghanton me mil jaayegi aur Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
Jesa ke check kar paa rahe hoon apke UPI details yahan present na hone ke karan apke refund initiate nahi ho paya hai, Jesa ki check kar paa raha hun aapke order ke liye complaint already kal register krdi gyi hai aur aapke order ka pickup ho chuka hai ye kuch samy me app me bhi update ho jaayega aur humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara priority basis par highlight kar deya hai 48 ghanton me aapko iss order ke liye refund ki udpate mil jaayegi aur Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
Cust Concern – cx ask about complaint status//complaint registered yesterday
Action Taken – replied on whatsapp//complaint highlighted
Communication – ask cx to wait 24 hours for complaint update/assurance given//cx agree
JOB OPPORTUNITY
Mam, You can visit our website [email protected] to find job opportunity with Snapdeal.
Sir, Aap snadeal me job opportunity paane ke liye hamaari website [email protected] check kar tye hai.
LINK SCREENSHOT
Sir, We are really sorry due to technical limitation, We are unable to fetch the shared screenshot/document. Therefore, please help us by typing your order related issue to help you out.
Sir, Maafi chahunga mein aapki send kiye gaye images/screenshot/document ko check nahi kar sakta techincal limitations hone ke kaaran, kripya aap mujhe text karake apna concern bta dijiye.
UD
Cust Concern – cx ask about order status///UD Marked
Action Taken – replied on whatsapp//FNDR filled
Communication – info shared that order is UD marked//del rescheduled// asked cx to wait 24 hours///assurance given.//cx agree
ODA
I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest EKART courier center.
Below mentioned are courier details:-
Courier Name :EKART
AWB Number :SDLC1015863715
Courier Contact Number :1800 208 9898 · 1800 208 1888 · +91 80 6798 2222
Courier Website : https://ekartlogistics.com/
Sir, Maafi chaunga apka order out of delivery area hua hai, jeska matlb hai ke apka order apke city mai phuch chuka hai but apke deyai gae address par pr hamre courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki Blue Dart courier center se lai le. Wrna apka order seller ke pass return ho jaega.
Main Courier Details share kar rahe hoon:
Courier naam: Blue Dart
Awb no:65126948246
Courier sampark number:1860 233 1234
Courier website: https://bluedart.com/call-us
Cust Concern – cx asked about order///ODA Marked
Action Taken – replied on whatsapp
Communication – info shared to cx for self pickup//courier details given//apology given
ORDER LATE
[email protected]
Sir aap is concern ka screenhshot hamaari mail id [email protected] par bhejh sakte hai aapki aur se screenshot milne ke baad hamaari team aapko jald se jald aapki complaint ki update bhi de degi.
Sir, You can share the screenshot of this issue that you are facing on our mail id [email protected] after getting the screenshot on mail from your side our team will give you update as soon as possible.
SNAPCASH
Sir, When you refer the snapdeal app with any of your friend or family member then you will get 125 Snap cash when they sign up successfully.
Sir, Jab aap Snapdeal app kisi bhi friend ya family member ke sath share krte hai aur jab wo succesfully sign up karte hai to aapko 125 Snapcash milta hai.
Sir, You can use Snapcash to get 10-20 percentage off on your orders by selecting Snapcash as the payment mode at the end while placing the order.
Sir, Maafi chaahunga snapcash bank account me transfer nahi ho paayega, Aap snapcash ka use kar ke kisi bhi product par sirf 10-20 percentage off par product kharid sakte hai aapko bas order place karte samay payment mode par Snap cash select karna hoga.
Sir, Aap snapcash ka use kar ke kisi bhi product par sirf 10-20 percentage off par product kharid sakte hai aapko bas order place karte samay payment mode par Snap cash select karna hoga.
LINK
Sir, Kya apne ye order place kiya hai ya order place krne ke baare me soch rahe hai?
Sir, Have you placed a new order of thinking about placing the order?
Sir, Can you please tell me the name of the product and its brand name so that I can help you better?
Sir, Kya aap please product aur uske brand ka naam bata sakte hai jo aap buy krna chaahte hai taaki mein aapki behtar sahayta kar sakun.
Sir, Mein aapko neche ek link share kar raha hun uss link par click kar ke aap is product ko exciting price par kharid sakte hai.
Sir, I am giving you a link by clicking on that link you can buy this proudct in exciting prices.
Sir, I apologies this product is not available at this time but do not worry I have shared this concern with our team will notify you when the product will be available.
Sir, Maafi chaahunga ye product abhi hamaari website par available nahi hai par aap chinta na karein jab bhi ye available hota hai to aapko hamaari team aapko notify kar degi.
DISCRETE PACKAGING
Yes Sir, Do not worry the packaging of this order will be discrete the name of the item will not be mentioned over the box.
Sir, Iss product ke packaging discrete rahegi aur packaging me product ka naam nahi likha hoga sirf aapa delivery address mentioned hoga.
Cust Concern – cx want discrete packaging for his order
Action Taken – replied on whatsapp
Communication –infor shared to cx that packaging for this order will be discrete //assurance given//cx agree
COURIER BOY ACTION
Sir, Do not worry strict action will be taken against the courier boy and you will not face this problem again and you order will be delivered to your doorsteps as soon as possible.
Asuvidha ke liye maafi chaahunga Sir, aap chinta naa karein courier boy pe strict actions liye jaayenge aur aapko ye problem fir se face nahi karni padegi
COURIER BOY NUMBER
I really apologies Sir, I am not authorized to share the courier boy's number and Do not worry our courier boy will call you himself when your order will be out for delviery do not worry I have shared your concern with our courier partners also and we will try our level best to make sure that you will not face this problem again.
Maafi chahunga courier boy ka number share karne ke liye mein authorized nahi hun par aap chinta naa karein mene aapka concern apni courier team ke saath share kar diya hai aur is baar mein iska poor dhyaan rakhoonga ki aapke order ki delviery se pehle aapko corieir boy zaroor contact kare.
PENDING FOR VERFICATION
Cust Concern – cx want to verify the order
Action Taken – replied on whatsapp//
Communication – info shared//TAT shared: 24 hours//assurance given//cx agree
PDWP
Cust Concern – cx ask about order status//PDWP
Action Taken – replied on whatsapp
Communication –apolgy given//assurance given
Cust Concern – cx ask about order status//PDWP//Prepaid
Action Taken – replied on whatsapp
Communication –apology given//TAT shared; 24-48 hours//assurance given
INVOICE
Sir, I have registered the complaint for the invoice and within 24-48 hours our team wil send you the invoice on your mail id [email protected].
Cust Concern – cx want invoice of the order on [email protected]
Action Taken – replied on whatsapp//
Communication – ask cx to wait 24-48 hours for update//Assurance given
URGENT
There is no need to worry Sir, I've shared the request for the fast delivery of your order to our courier partners and we will try our best to deliver your order today.
Sir, Mene aapke order ke liye fast delviery ki request courier partners ke saath share di hai aap chinta naa karein ham poori koshish karenge ke aapke order ko jald se jald delvier karva sakein.
Sir, Mene aapke order ke liye fast delivery ki request courier partners ke saath share di hai aap chinta naa karein ham poori koshish karenge ke aapke order ko 6 November se pehle se pehle deliver karva sakein.
Cust Concern – cx want urgent delivery
Action Taken – replied on whatsapp//specific delivery date mentioned
Communication – DDR shared//assurance given//cx agree
Sir, Jese he aapka order Out For Delivery hoga courier boy ka number aapko provide kiya jaayega aur courier boy bhi apko uss din call karega aap call par coordinate kar ke apna order 3/11/22 ko deliver karva sakte hai.
Sir, You will get the call from courier boy when your order wil be Out For Delivery you can coordinate with him on call to deliver your order on the date that you want.
Cust Concern – cx wants to delay the delivery of his order
Action Taken – replied on whatsapp//specific delivery date mentioned
Communication – DDR shared//asked cx to coordinate with courier boy when the order wil be OFD assurance given//cx agree
ORDER LATE
Sir,I apologies for teh delay in the order's delviery do not worry your ordre is alrdy in your city and wil bedelvierd to your doorsteps anytime.
Sir, Maafi chaahunga aapke orde me delay hui hai par aap chitn na rkein aapka order aapki city me pahuch chuka hai aur ksii bhi waqt aapke doorsteps par deliver karva diya jaayega.
Pending For verification
Cust Concern – cx ask about order status///Pending For verification
Action Taken – replied on whatsapp
Communication – info shared that order is pending for verifiction//TAT shared; 24 hours//assurance given//cx agree
Failed transaction
Cust Concern – cx ask about order status///Transaction failed
Action Taken – replied on whatsapp
Communication – info shared //TAT Shared; 72 hours for update//assurance given//cx agree
CX WANT TO DELETE THE SNAPDEAL ACCOUNT
Sir, I apologies I am not authorized to delete the Snadpeal account.
Sir, maafi chaahunga mein Snaipadealaccount ko delete karne ke lioye authorized nahi hun.
I have registered the complaint for
deleting your Snapdeal account and our team will give you update within 24-48 hours regarding this.
Sir, mene aapke snapdeal account ke deletion ki complaint regiseter kar di hai aur hamaari team aapko iske regarding 24-48 ghanton me update bhi de degi aap chinta naa karein.
Cust Concern – Cx want to delete the Snapdeal account
Action Taken – replied on whatsapp
Communication –Denial given once//Cx angry//TAT shared: 24-48 hours for the update
CHANGE DELIVERY ADDRESSS
Sir, Can you please tell me the new address that you want to change for your order?
Sir, Do not worry I have updated the address for your order and it will be soon updated in app also.
Kya aap please bataayenge ki aapko kya naya adres apne order ke liye update karna hai?
Sir, Aap chinta na karein aapka address change kar diya gaya hai aur aapko ab new address par he order deliver karvaaya jaayega,
Cust Concern – cx want to change the delivery address for his order//order just confirmed
Action Taken – replied on whatsapp//address updated
Communication –address updated//cx agree
ORDER SHIPPED
Sir, As I can check you order is already shipped so the delivery address can not be changed now but when the order will be Out For Delivery our team will provide you the courier boy's number and you can coordinate with him on call to deliver your order in your current address if it is in your area pin code of your original address.
Mam, Maafi chaauhunga aapke order ka delivery address change nahi ho paayega kyunki aapka order already ship ho chuka hai aap aap chinta naa karein jis din aapka order Out For Delivey hoga aapko hamaari team courier boy ka number share karegi aap call par coordinate kar ke apne courier apni current location par deliver karva sakte hai agar aapki current address aapke original address ke same pin code me hai.
Sir, I would like to inform you if your order is already shipped then your address could not be changed if your new address is outside the pin code of your previous address.
Sir, Maafi cahaahunga aapke order ke liye delivery address change nahi ho paayega agar aapka order already shipp ho chuka hoga to aur agar aapka new delviery address agr aapk pooraane address ke pin code se bahar hai to.
Cust Concern – cx want to change the delivery address after order is shipped
Action Taken – replied on whatsapp
Communication – denial given to change the delivery address//asked cx to coordinate with delivery boy//assurance given//cx agree
ORDER PRINTED
Mam, Maafi chaauhunga aapke order ka delivery address change nahi ho paayega kyunki aapka order already pack aur print ho chuka hai aap chaahe to aap is order ko cancel kara ke naya order apne current address se place karva sakte hai.
Cust Concern – cx want to change the delivery address after order is printed
Action Taken – replied on whatsapp
Communication – denial given to change the delivery address//asked cx to place a new order from his current address//assurance given//cx agree
PRODUCT INFORMATION
Cust Concern – cx want to know detailed information about the product
Action Taken – replied on whatsapp//
Communication – asked to visit the order description page//assurance given//cx agree
DISCRETE PACKAGING
Yes Sir, Do not worry the packaging of this order will be discrete.
Han Mam, Aap chinta na karein aapke order ki packaging discrete rahegi aur is order kee packaging par product ka naam nahi likha hoga.
Cust Concern – cx want to know about discrete packaging of the fantasy product
Action Taken – replied on whatsapp//
Communication – Info share to cx that order wil come in discrete packaging//assurance given//cx agree
ORDER CONFIRMED
Sir, Do not worry I have updated the address for your order and it will be updated soon in the app also.
Sire, Aap chinta naa karein mene aapke order ke liye delivery address change kar diya hai aur ye app me bhi kuch samay me update ho jaayega.
Cust Concern – cx want to change the delivery address after order is confirmed
Action Taken – replied on whatsapp//updated the delivery address
Communication – updated the delivery address//assurance given//cx agree
ADD A MOBILE NUMBER FOR THE ORDER
Okay Sir, I have added 9951492749 mobile number for your order,
Okay Sir, mene apke order ke liye mobile number add kar diya hai.
Cust Concern – cx want to add the mobile number 8179897759mobile number for his order
for the delivery of his order
Action Taken – replied on whatsapp
Communication – mobile number updated//assurance given
Okay sir, i have ade the mobile umber for your order,
RTO
Cust Concern – cx ask about order///RTO marked
Action Taken – replied on whatsapp
Communication – asked cx to place a new order//apology given//cx agree
Cust Concern – cx ask about order///RTO marked//prepaid
Action Taken – replied on whatsapp
Communication – asked cx to place a new order//apology given//cx agree//TAT shared: 24-48 hours for update
Sir, We apologize as we were not able to deliver your order, I request you to please place new order on exciting prices by clicking on the link given below and this time I will make sure that your order will be delivered to your doorsteps as soon as possible and you will not face this problem again.
Sir, Maafi chaunga aapka order ko courier related issues ki wajha se ham deliver nahi karva paaye, Apse request karunga please app apne liye neeche dtye gaye link par click kar ke iss product ko exciting price par kharid sakte hai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.
Sir, Aap chinta naa karein aane waali next sale me iss product ka price aur kam ho jaayega aur aapko hamari team se sale ke live hote he notify bhi kar diya jaayega aap chitn na karein Sir, Aap sale me iss order ko aur bhi discounted price me kharid sakte hai.
Donot worry Sir, You can buty this prdouct in ecne lesser price in our updcoming sale and our tema iwill ntify you whenve our next sale wil be live.
PDWP
Cust Concern – cx ask about order status///PDWP Case//COD
Action Taken – replied on whatsapp
Communication –apology given//assurance given//asked cx to place a new order
Cust Concern – cx ask about order///PDWP//Prepaid
Action Taken – replied on whatsapp
Communication –apology given//TAT shared: 24-48 hours//assurance given//asked cx to place a new order
ODA
Sir, Maafi chaunga apka order out of delivery area hua hai, jeska matlb hai ke apka order apk city mai phuch chuka hai but apke deyai gae address par pr hamaare courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki EKART se lai le. Wrna apka order seller ke pass return ho jaega.
Main Courier Details share kar rahe hoon:
Courier naam:EKART
Awb no: SDLC1500044958
Courier sampark number: 1800 208 9898 · 1800 208 1888 · +91 80 6798 2222
Courier website:https://ekartlogistics.com/
I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest Blue Dart courier center .
Below mentioned are courier details:-
Courier Name :Blue Dart
AWB Number : 65127081762
Courier Contact Number :1860 233 1234 / 022 6260 1234 / 044 6634 4600
Courier Website : https://www.bluedart.com/
Cust Concern – cx ask about order/// ODA marked
Action Taken – replied on whatsapp
Communication –asked cx to do the self pickup of the order//Courier details given// apology given
WHY MY ORDER IS CANCELLED
Sir, As checked your order got canceled due to technical error
I am sorry for the inconvenience caused. I request you to palce a fresh order and I have escalated your concern and be assured this will not happen again.
Sir, Maafi chaahunga apka order technical error ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaaega apse request hai ki aap neeche di gayi link par click kar ke iss product ko reorder kar skate hai aur mein poori koshish karoonga ki ye product jald se jal aapke doorsteps tak deliver karva diya jaaye.
https://www.snapdeal.com/product/9-inch-dildo-vibrating-g/670347971053
Cust Concern – cx want to know why his order was cancelled
Action Taken – replied on whatsapp//link shared to buy the product
Communication – cancellation reason shared with cx //asked cx to place a new order//assurance given //cx agree
CANCELLATION OF ORDER THAT IS SHIPPED
Please give me a moment to register the cancellation complaint of your order.
Okay Sir, Aap mujhe thoda samay dijiye mein aapke order ke cancellation ki complaint register kar sakun.
Sir, Your product has already been shipped, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, The courier boy will call you and please refuse the delivery on call, then your order will be successfully cancelled.
Okay Sir, Mene aapke order ki cancellation complaint successfully register kar di hai, Jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mana kar dejeyaiga apka order fir successfully cancel ho jae.
Ji Sir, Aapka order agar ship nahi hota to abhi aapka order cancel ho jaata par aapka order ship ho chuka hai aur apke order ke liye courier boy call karega aap call par he order lene se mana kar dijiyega apka order fir cancel ho jayega.
Sir, Order shipped hone ke baad directly cancel nahi kiya jaa sakte hai ye order cancel tab bhi hoga jab aap delivery ke waqt courier boy ke call par order lene se refuse karenge.
Sir, Aapka order agar ship nahi hota to aapke iss order ko mein cancel kar sakta tha par aapka order already ship ho chuka hai to aapko iss order koko cancel karne ke liye jab aapka order Out For Delivery hoga tab aapko hamaare courier boy dwaara call kiya jaayega aap call par he order lene se mana kar dijiyega apka order fir successfully cancel ho jayega aap chinta na karein Sir.
Cust Concern – cx want to cancel the order
Action Taken – replied on whatsapp
Communication – info shared //ask him to refuse at door steps//assurance given//cx agrer
Cancellation of shipped order Prepaid
Session id : E5E30CAE79C0446
Issue: cx wants to refund//order shipped cx want to cancel this order
Action: request taken//refund tat shared
comm: ask to co-ordinate with courier boy and also guide for door step refusal//TAT Shared: 6 days for refund initiation after successful cancellation of the order
CIP
Sir, As checked your order got canceled due to technical reason and I am sorry for the inconvenience caused.Your order is in cancellation in progress stage and you wil get the refund update from our team within 24-48 hours.
Sir, Jesa ki dekh paa raha hun aapka order cancellation in progress stage par hai aur hamaari team se aapko 24-48 ghanton me refund ki update bhi mil jaayegi aap chinta naa karein.
Cust Concern – cx ask about order/ status//CIP
Action Taken – replied on whatsapp
Communication – info shared //assurance given// ask cx to wait 24-48 hours for update//
CIP 8 DAYS
Sir, As I can check the cancellation complaint for your replacement order is already registered and our team is working on it but don't worry I have again highlighted your issue on priority basis to my team. Within 8 days our team will give you the update regarding the refund for your order and I will personally work on this to resolve at the earliest.
Sir, jaisa ki main dekh sakata hoon ki aapake orer ke liye complaint pahale se hee registered hai aur hamaaree teem is par kaam kar rahee hai, lekin chinta na karein, mainne apanee teem ko praathamikata ke aadhaar par aapakee samasya ko phir se ujaagar kiya hai. 8 dinon ke bheetar hamaaree team aapako aapake ordar ke refund ke baare mein update kar degi aur main ise jald se jald hal karane ke lie vyaktigat roop se kaam karoonga.
Do not worry Sir, 8 days are the maximum time that it takes to get the refund update from our team but as you are our valuable customer and I have highlighted your complaint on urgent basis so I will personally work on this to resolve at the earliest and give you the refund for this order as soon as possible.
Cust Concern – cx ask about order/ status//CIP tat breached
Action Taken – replied on whatsapp//Pending with snapdeal//escalated to tech team
Communication – info shared //assurance given// ask cx to wait 8 days for update//cx agree
DID not get hat I order
Sir, Can you please tell me what wrong product you got instead of Aadi - Red PU Slide Flip flop?
Kya aap please bataayenge ki aapko iski jagha kya wrong product mila hai?
Thank you for confirming Sir, I have sent you an SMS on your registered mobile number and there is a link given in that SMS by clicking on it you have to send the images of wrong product and after receiving the images of wrong product our team will give you update on the return complaint of your order within 24-48 hours.
Yes Sir, We have received the wrong product that you received from your side today via mail and do not worry now within 24-48 hours our team will surely send you the return complaint update for your order.
Mail id confirm karne ke liye dhyanyawad,Mene aapki registered mail id par ek mai kiya hai us mail pa aapko jo wrong product mila hai aapko uski images hamein mail par share karni hai aapki aur se wrong product ki images milne ke baad hamaari team aapke is order ki return complaint ki update 24-48 ghante me de degi aap chinta na karein Sir.
Cust Concern – cx want to return the order///wrong product received
Action Taken – replied on whatsapp//SMS sent
Communication – ask cx to share the image of wrong product on the SMS//TAT shared: 24-48 hours for update after getting the images//assurance given//cx agree
Thank you for confirming your mail id Sir, I have send you a mail on your mail id [email protected]
in which you have to send the image of the wrong product so that this time your order could be picked up successfully and you will not face this problem again.
Thank you for confirming your mail id Sir, I have send you a mail on your mail id [email protected]
in which you have to send the image of the wrong product and after getting the images of wrong product our team will give you update on the return complaint of your order within 24-48 hours.
Is [email protected] your active mail id?
Thank you for confirming your mail id Sir, I have send you a mail on your mail [email protected]
in which you have to send the image of the wrong product that you received so that this time your order could be picked up successfully and you will not face this problem this time.
Sir, I would like to inform you that you have receive the same product that was mentioned on order description so I wil be unable to register the return complaint of your order.
Sir, Maafi chaahunga aapke order description par mentioned product he mila hai to mein aapke order ki return complaint register nahi kar paayunga.
RETUN THE NON RETURABLE PRODUCT
Do not worry, I have registered the return complaint for your order and within 24-48 hours our team will update you regarding your return complaint of your order and I will personally work on this to resolve at the earliest.
Mam, Meneaapke order ki return complaint register krdi gyi hai aur aap bilkul nischint hamaari team aapko 24-48 ghanton me aapki return complaint ki update lar degi, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
Cust Concern – cx want to return his order//order non returnable//cx want bank refund
Action Taken – replied on whatsapp
Communication – info shared pickup rescheduled//TAT shared 24-48 hours for return complaint update/assurance given
Session id : 8F8EA58AFAA34AB
Cust Concern – cx ask about refund status//bank details were missing
Action Taken – replied on whatsapp//eod filed
Communication –info shared//TAT shared: 6 days for refund update //assurance given//cx agree
SELF SERVE
Cust Concern – cx want to return the order/// Cx has size issue with the product
Action Taken – replied on whatsapp//sent sms
Communication – info shared//self serve guide
SNAPDEAL CREDIT REFUND DONE BUT NOT SHOWING IN HIS APP
Session id : 1B306261C4BC031
Cust Concern – cx ask about refund status//refund successful in snapdeal credit but it is not showing in its app
Action Taken – replied on whatsapp
Communication –info shared//asked cx to share the screenshot of snapdeal credit in [email protected]//assurance given
Sir, Aap snapdeal credit wallet ka screenshot hamaari mail id [email protected] par bhejh sakte hai aapki aur se screenshot milne ke baad hamaari team aapko jald se jald aapke missing snapdeal refund ki update bhi de degi.
empty pacel 500-1000
Aapka suborder number 55038961697 hai. Sir aapko iss order ko return karnaane ke liye Undertaking form ko submit karna hai jiske lie neeche die gayi link par click karein, Ham is from ke successfully submit hone par hee aapke order ki return complaint ko register kar sate hai. https://forms.gle/eZ31FauX38d5U2tC6 .
Aapki aur se Undertaking form praapt hone ke baad ham yah sunishchit karenge ki aapako trust pe policy ke anusaar aapke order ki liye refund ki update de di jaayegi.
Sir, Chinta naa karein form successfully fill hone ke baad aapko hamaari team 7 dinon me successfully refund ki update de degi aap chinta na karein.
Sir, Do not worry after the form is submittde sucsfully our team will give you the refund update within 7 days.
Issues-order return related // empty parcel//Amount between 500-1000
Action: Replied on WhatsApp//link sent to update UT Form though link//status changed to pending
Communication-asked to submit UT Form by clicking on the link shared in chat and share UT //TAT shared: 7 days after submitting the form successfully//assurance given//cx agree
Cust Concern – cx ask about replacement complaint status
Action Taken – replied on whatsapp//Status opened
Communication – ask cx to wait 24-48 hours for update//assurance given//cx agree
Sir, aapke Campus ROYCE-2 Blue Men's Sports Running Shoesorder ka price ₹725
hai jisme se aapne ka ₹299.00 payment refund voucher se kiya hai aur aapko courier boy ko ₹426.00 price pay karna hai.
Proffessional Language
Sir, I would request you to please use professional language.
Sir, Aapse request hai ki aap please professional language ka use karein.
CALL BACK
You're most welcome Sir, Mene aapke order ke liye call back bhi arrange karva di hai aur aap chinta na karein aapke order ke liye aur bhi jaankaari details me call dwaara bhi di jaayegi aap chinta na karein.
Please be assured! For further clarification, We have arranged a callback for you.
FBF4320B5B48C88
Session AE9F17582A3A2BA
Cust Concern – cx was non responsive
Action Taken – replied on whatsapp
Communication –cx was unresponsive
ONLY ENGISH AND HINDI
Sir, I can only chat with you in Hindi and English, I request you to please share your concern?
Sir, Aapse request hai ki aap English aur Hindi langauge me apne order realted concern bataayein taaki mein aapki behtar sahayta kar sakun?
PRICES FLUCTUATE
Sir, I apologies the price for product depend on seller and it fluctuates every day and our team wil give you the notification when the price for this product will decease and then you can place a fresh order.
Sir, Maafi chaahunga product ka price seller pe depend karta hai aur ye har din fluctuate karta rehta hai.
Sir, Maafi chaahunga product ka price seller pe depend karta hai aur ye har din fluctuate karta rehta hai ap next sale ka waat karein iss product ka price aur kam ho jaayega aurhamaari team bhi aapko agli sale aane par notify kar degi.
FRAUD
Sir, Mein aapko bataana chahuga ke aapko fraud call ayaa hai snapdeal par available saare offer aapko hamaari website ya app par dikh jaayenge aapse request hai ki aap apni personal details aur bank details phone call par share na karein.
REGISTERED MAIL ID AND NUMBER CAN NOT BE CHANGED
Sir, I apologies the registered mail id can not be changed for the snapdeal account.
We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.
Sir, Maafi chahauga snapdeal app par registered mail id change nahi ki jaa sakte hai.
INVOICE
Sir, Do not worry I have registered the complaint for the invoice of your order and within 24-48 hours our team wil give you the invoice of your order.
Sir, Mene aapki order ke liye invoice ki complaint register kar di hai aur aapko 24-48 ghatnon me hamaari team iski update de degi aap chiatn na karein.
Cust Concern – cx want invoice of his order
Action Taken – replied on whatsapp
Communication – TAT shared; 24 hours//assurance given//cx agree
SF Password
[email protected]
Tejpal7777
CHATWOOT
Mam, I apologies I am not authorized to share our personal details due to company policies.
I am sorry for the inconvenience caused Sir,Can you please share your order/suborder number, so that I can assist you better!
Asuvidha ke liye maafi chahunga Sir, Aaapse request hai ki aap apna order number ya sub order number share karein jisse main aapki behtar sahayata kar sakun!
COMPLAINT HIGHLIGHTED
Sir, As I can check your return complaint for your order is already registered yesterday and our team is working on it but don't worry I have again highlighted your issue on priority basis to my team. Do not worry our team will deliver your order within 24 hours and I will personally work on this to resolve at the earliest.
Sir, Jesa ki check kar paa raha hun aapke order ke liye complaint already kal register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara priority basis par highlight kar deya hai. Aapka order 24 ghanton me deliver karwa diya jaayega aur Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya jaa sake.
Sir, Jesa ki check kar paa raha hun aapke order ke liye complaint already kal register krdi gyi hai aur aapke order ka pickup bhi ho chuka hai aur humaare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara priority basis par highlight kar deya hai. Aapke order ki refund update aapko hamaari team se 24 ghanton me mil jaayegi aur Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
Jesa ke check kar paa rahe hoon apke UPI details yahan present na hone ke karan apke refund initiate nahi ho paya hai, Jesa ki check kar paa raha hun aapke order ke liye complaint already kal register krdi gyi hai aur aapke order ka pickup ho chuka hai ye kuch samy me app me bhi update ho jaayega aur humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara priority basis par highlight kar deya hai 48 ghanton me aapko iss order ke liye refund ki udpate mil jaayegi aur Aap nishchint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
Cust Concern – cx ask about complaint status//complaint registered yesterday
Action Taken – replied on whatsapp//complaint highlighted
Communication – ask cx to wait 24 hours for complaint update/assurance given//cx agree
JOB OPPORTUNITY
Mam, You can visit our website [email protected] to find job opportunity with Snapdeal.
Sir, Aap snadeal me job opportunity paane ke liye hamaari website [email protected] check kar tye hai.
LINK SCREENSHOT
Sir, We are really sorry due to technical limitation, We are unable to fetch the shared screenshot/document. Therefore, please help us by typing your order related issue to help you out.
Sir, Maafi chahunga mein aapki send kiye gaye images/screenshot/document ko check nahi kar sakta techincal limitations hone ke kaaran, kripya aap mujhe text karake apna concern bta dijiye.
UD
Cust Concern – cx ask about order status///UD Marked
Action Taken – replied on whatsapp//FNDR filled
Communication – info shared that order is UD marked//del rescheduled// asked cx to wait 24 hours///assurance given.//cx agree
ODA
I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest EKART courier center.
Below mentioned are courier details:-
Courier Name :EKART
AWB Number :SDLC1015863715
Courier Contact Number :1800 208 9898 · 1800 208 1888 · +91 80 6798 2222
Courier Website : https://ekartlogistics.com/
Sir, Maafi chaunga apka order out of delivery area hua hai, jeska matlb hai ke apka order apke city mai phuch chuka hai but apke deyai gae address par pr hamre courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki Blue Dart courier center se lai le. Wrna apka order seller ke pass return ho jaega.
Main Courier Details share kar rahe hoon:
Courier naam: Blue Dart
Awb no:65126948246
Courier sampark number:1860 233 1234
Courier website: https://bluedart.com/call-us
Cust Concern – cx asked about order///ODA Marked
Action Taken – replied on whatsapp
Communication – info shared to cx for self pickup//courier details given//apology given
ORDER LATE
[email protected]
Sir aap is concern ka screenhshot hamaari mail id [email protected] par bhejh sakte hai aapki aur se screenshot milne ke baad hamaari team aapko jald se jald aapki complaint ki update bhi de degi.
Sir, You can share the screenshot of this issue that you are facing on our mail id [email protected] after getting the screenshot on mail from your side our team will give you update as soon as possible.
SNAPCASH
Sir, When you refer the snapdeal app with any of your friend or family member then you will get 125 Snap cash when they sign up successfully.
Sir, Jab aap Snapdeal app kisi bhi friend ya family member ke sath share krte hai aur jab wo succesfully sign up karte hai to aapko 125 Snapcash milta hai.
Sir, You can use Snapcash to get 10-20 percentage off on your orders by selecting Snapcash as the payment mode at the end while placing the order.
Sir, Maafi chaahunga snapcash bank account me transfer nahi ho paayega, Aap snapcash ka use kar ke kisi bhi product par sirf 10-20 percentage off par product kharid sakte hai aapko bas order place karte samay payment mode par Snap cash select karna hoga.
Sir, Aap snapcash ka use kar ke kisi bhi product par sirf 10-20 percentage off par product kharid sakte hai aapko bas order place karte samay payment mode par Snap cash select karna hoga.
LINK
Sir, Kya apne ye order place kiya hai ya order place krne ke baare me soch rahe hai?
Sir, Have you placed a new order of thinking about placing the order?
Sir, Can you please tell me the name of the product and its brand name so that I can help you better?
Sir, Kya aap please product aur uske brand ka naam bata sakte hai jo aap buy krna chaahte hai taaki mein aapki behtar sahayta kar sakun.
Sir, Mein aapko neche ek link share kar raha hun uss link par click kar ke aap is product ko exciting price par kharid sakte hai.
Sir, I am giving you a link by clicking on that link you can buy this proudct in exciting prices.
Sir, I apologies this product is not available at this time but do not worry I have shared this concern with our team will notify you when the product will be available.
Sir, Maafi chaahunga ye product abhi hamaari website par available nahi hai par aap chinta na karein jab bhi ye available hota hai to aapko hamaari team aapko notify kar degi.
DISCRETE PACKAGING
Yes Sir, Do not worry the packaging of this order will be discrete the name of the item will not be mentioned over the box.
Sir, Iss product ke packaging discrete rahegi aur packaging me product ka naam nahi likha hoga sirf aapa delivery address mentioned hoga.
Cust Concern – cx want discrete packaging for his order
Action Taken – replied on whatsapp
Communication –infor shared to cx that packaging for this order will be discrete //assurance given//cx agree
COURIER BOY ACTION
Sir, Do not worry strict action will be taken against the courier boy and you will not face this problem again and you order will be delivered to your doorsteps as soon as possible.
Asuvidha ke liye maafi chaahunga Sir, aap chinta naa karein courier boy pe strict actions liye jaayenge aur aapko ye problem fir se face nahi karni padegi
COURIER BOY NUMBER
I really apologies Sir, I am not authorized to share the courier boy's number and Do not worry our courier boy will call you himself when your order will be out for delviery do not worry I have shared your concern with our courier partners also and we will try our level best to make sure that you will not face this problem again.
Maafi chahunga courier boy ka number share karne ke liye mein authorized nahi hun par aap chinta naa karein mene aapka concern apni courier team ke saath share kar diya hai aur is baar mein iska poor dhyaan rakhoonga ki aapke order ki delviery se pehle aapko corieir boy zaroor contact kare.
PENDING FOR VERFICATION
Cust Concern – cx want to verify the order
Action Taken – replied on whatsapp//
Communication – info shared//TAT shared: 24 hours//assurance given//cx agree
PDWP
Cust Concern – cx ask about order status//PDWP
Action Taken – replied on whatsapp
Communication –apolgy given//assurance given
Cust Concern – cx ask about order status//PDWP//Prepaid
Action Taken – replied on whatsapp
Communication –apology given//TAT shared; 24-48 hours//assurance given
INVOICE
Sir, I have registered the complaint for the invoice and within 24-48 hours our team wil send you the invoice on your mail id [email protected].
Cust Concern – cx want invoice of the order on [email protected]
Action Taken – replied on whatsapp//
Communication – ask cx to wait 24-48 hours for update//Assurance given
URGENT
There is no need to worry Sir, I've shared the request for the fast delivery of your order to our courier partners and we will try our best to deliver your order today.
Sir, Mene aapke order ke liye fast delviery ki request courier partners ke saath share di hai aap chinta naa karein ham poori koshish karenge ke aapke order ko jald se jald delvier karva sakein.
Sir, Mene aapke order ke liye fast delivery ki request courier partners ke saath share di hai aap chinta naa karein ham poori koshish karenge ke aapke order ko 6 November se pehle se pehle deliver karva sakein.
Cust Concern – cx want urgent delivery
Action Taken – replied on whatsapp//specific delivery date mentioned
Communication – DDR shared//assurance given//cx agree
Sir, Jese he aapka order Out For Delivery hoga courier boy ka number aapko provide kiya jaayega aur courier boy bhi apko uss din call karega aap call par coordinate kar ke apna order 3/11/22 ko deliver karva sakte hai.
Sir, You will get the call from courier boy when your order wil be Out For Delivery you can coordinate with him on call to deliver your order on the date that you want.
Cust Concern – cx wants to delay the delivery of his order
Action Taken – replied on whatsapp//specific delivery date mentioned
Communication – DDR shared//asked cx to coordinate with courier boy when the order wil be OFD assurance given//cx agree
ORDER LATE
Sir,I apologies for teh delay in the order's delviery do not worry your ordre is alrdy in your city and wil bedelvierd to your doorsteps anytime.
Sir, Maafi chaahunga aapke orde me delay hui hai par aap chitn na rkein aapka order aapki city me pahuch chuka hai aur ksii bhi waqt aapke doorsteps par deliver karva diya jaayega.
Pending For verification
Cust Concern – cx ask about order status///Pending For verification
Action Taken – replied on whatsapp
Communication – info shared that order is pending for verifiction//TAT shared; 24 hours//assurance given//cx agree
Failed transaction
Cust Concern – cx ask about order status///Transaction failed
Action Taken – replied on whatsapp
Communication – info shared //TAT Shared; 72 hours for update//assurance given//cx agree
CX WANT TO DELETE THE SNAPDEAL ACCOUNT
Sir, I apologies I am not authorized to delete the Snadpeal account.
Sir, maafi chaahunga mein Snaipadealaccount ko delete karne ke lioye authorized nahi hun.
I have registered the complaint for
deleting your Snapdeal account and our team will give you update within 24-48 hours regarding this.
Sir, mene aapke snapdeal account ke deletion ki complaint regiseter kar di hai aur hamaari team aapko iske regarding 24-48 ghanton me update bhi de degi aap chinta naa karein.
Cust Concern – Cx want to delete the Snapdeal account
Action Taken – replied on whatsapp
Communication –Denial given once//Cx angry//TAT shared: 24-48 hours for the update
CHANGE DELIVERY ADDRESSS
Sir, Can you please tell me the new address that you want to change for your order?
Sir, Do not worry I have updated the address for your order and it will be soon updated in app also.
Kya aap please bataayenge ki aapko kya naya adres apne order ke liye update karna hai?
Sir, Aap chinta na karein aapka address change kar diya gaya hai aur aapko ab new address par he order deliver karvaaya jaayega,
Cust Concern – cx want to change the delivery address for his order//order just confirmed
Action Taken – replied on whatsapp//address updated
Communication –address updated//cx agree
ORDER SHIPPED
Sir, As I can check you order is already shipped so the delivery address can not be changed now but when the order will be Out For Delivery our team will provide you the courier boy's number and you can coordinate with him on call to deliver your order in your current address if it is in your area pin code of your original address.
Mam, Maafi chaauhunga aapke order ka delivery address change nahi ho paayega kyunki aapka order already ship ho chuka hai aap aap chinta naa karein jis din aapka order Out For Delivey hoga aapko hamaari team courier boy ka number share karegi aap call par coordinate kar ke apne courier apni current location par deliver karva sakte hai agar aapki current address aapke original address ke same pin code me hai.
Sir, I would like to inform you if your order is already shipped then your address could not be changed if your new address is outside the pin code of your previous address.
Sir, Maafi cahaahunga aapke order ke liye delivery address change nahi ho paayega agar aapka order already shipp ho chuka hoga to aur agar aapka new delviery address agr aapk pooraane address ke pin code se bahar hai to.
Cust Concern – cx want to change the delivery address after order is shipped
Action Taken – replied on whatsapp
Communication – denial given to change the delivery address//asked cx to coordinate with delivery boy//assurance given//cx agree
ORDER PRINTED
Mam, Maafi chaauhunga aapke order ka delivery address change nahi ho paayega kyunki aapka order already pack aur print ho chuka hai aap chaahe to aap is order ko cancel kara ke naya order apne current address se place karva sakte hai.
Cust Concern – cx want to change the delivery address after order is printed
Action Taken – replied on whatsapp
Communication – denial given to change the delivery address//asked cx to place a new order from his current address//assurance given//cx agree
PRODUCT INFORMATION
Cust Concern – cx want to know detailed information about the product
Action Taken – replied on whatsapp//
Communication – asked to visit the order description page//assurance given//cx agree
DISCRETE PACKAGING
Yes Sir, Do not worry the packaging of this order will be discrete.
Han Mam, Aap chinta na karein aapke order ki packaging discrete rahegi aur is order kee packaging par product ka naam nahi likha hoga.
Cust Concern – cx want to know about discrete packaging of the fantasy product
Action Taken – replied on whatsapp//
Communication – Info share to cx that order wil come in discrete packaging//assurance given//cx agree
ORDER CONFIRMED
Sir, Do not worry I have updated the address for your order and it will be updated soon in the app also.
Sire, Aap chinta naa karein mene aapke order ke liye delivery address change kar diya hai aur ye app me bhi kuch samay me update ho jaayega.
Cust Concern – cx want to change the delivery address after order is confirmed
Action Taken – replied on whatsapp//updated the delivery address
Communication – updated the delivery address//assurance given//cx agree
ADD A MOBILE NUMBER FOR THE ORDER
Okay Sir, I have added 9951492749 mobile number for your order,
Okay Sir, mene apke order ke liye mobile number add kar diya hai.
Cust Concern – cx want to add the mobile number 8179897759mobile number for his order
for the delivery of his order
Action Taken – replied on whatsapp
Communication – mobile number updated//assurance given
Okay sir, i have ade the mobile umber for your order,
RTO
Cust Concern – cx ask about order///RTO marked
Action Taken – replied on whatsapp
Communication – asked cx to place a new order//apology given//cx agree
Cust Concern – cx ask about order///RTO marked//prepaid
Action Taken – replied on whatsapp
Communication – asked cx to place a new order//apology given//cx agree//TAT shared: 24-48 hours for update
Sir, We apologize as we were not able to deliver your order, I request you to please place new order on exciting prices by clicking on the link given below and this time I will make sure that your order will be delivered to your doorsteps as soon as possible and you will not face this problem again.
Sir, Maafi chaunga aapka order ko courier related issues ki wajha se ham deliver nahi karva paaye, Apse request karunga please app apne liye neeche dtye gaye link par click kar ke iss product ko exciting price par kharid sakte hai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.
Sir, Aap chinta naa karein aane waali next sale me iss product ka price aur kam ho jaayega aur aapko hamari team se sale ke live hote he notify bhi kar diya jaayega aap chitn na karein Sir, Aap sale me iss order ko aur bhi discounted price me kharid sakte hai.
Donot worry Sir, You can buty this prdouct in ecne lesser price in our updcoming sale and our tema iwill ntify you whenve our next sale wil be live.
PDWP
Cust Concern – cx ask about order status///PDWP Case//COD
Action Taken – replied on whatsapp
Communication –apology given//assurance given//asked cx to place a new order
Cust Concern – cx ask about order///PDWP//Prepaid
Action Taken – replied on whatsapp
Communication –apology given//TAT shared: 24-48 hours//assurance given//asked cx to place a new order
ODA
Sir, Maafi chaunga apka order out of delivery area hua hai, jeska matlb hai ke apka order apk city mai phuch chuka hai but apke deyai gae address par pr hamaare courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki EKART se lai le. Wrna apka order seller ke pass return ho jaega.
Main Courier Details share kar rahe hoon:
Courier naam:EKART
Awb no: SDLC1500044958
Courier sampark number: 1800 208 9898 · 1800 208 1888 · +91 80 6798 2222
Courier website:https://ekartlogistics.com/
I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest Blue Dart courier center .
Below mentioned are courier details:-
Courier Name :Blue Dart
AWB Number : 65127081762
Courier Contact Number :1860 233 1234 / 022 6260 1234 / 044 6634 4600
Courier Website : https://www.bluedart.com/
Cust Concern – cx ask about order/// ODA marked
Action Taken – replied on whatsapp
Communication –asked cx to do the self pickup of the order//Courier details given// apology given
WHY MY ORDER IS CANCELLED
Sir, As checked your order got canceled due to technical error
I am sorry for the inconvenience caused. I request you to palce a fresh order and I have escalated your concern and be assured this will not happen again.
Sir, Maafi chaahunga apka order technical error ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaaega apse request hai ki aap neeche di gayi link par click kar ke iss product ko reorder kar skate hai aur mein poori koshish karoonga ki ye product jald se jal aapke doorsteps tak deliver karva diya jaaye.
https://www.snapdeal.com/product/9-inch-dildo-vibrating-g/670347971053
Cust Concern – cx want to know why his order was cancelled
Action Taken – replied on whatsapp//link shared to buy the product
Communication – cancellation reason shared with cx //asked cx to place a new order//assurance given //cx agree
CANCELLATION OF ORDER THAT IS SHIPPED
Please give me a moment to register the cancellation complaint of your order.
Okay Sir, Aap mujhe thoda samay dijiye mein aapke order ke cancellation ki complaint register kar sakun.
Sir, Your product has already been shipped, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, The courier boy will call you and please refuse the delivery on call, then your order will be successfully cancelled.
Okay Sir, Mene aapke order ki cancellation complaint successfully register kar di hai, Jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mana kar dejeyaiga apka order fir successfully cancel ho jae.
Ji Sir, Aapka order agar ship nahi hota to abhi aapka order cancel ho jaata par aapka order ship ho chuka hai aur apke order ke liye courier boy call karega aap call par he order lene se mana kar dijiyega apka order fir cancel ho jayega.
Sir, Order shipped hone ke baad directly cancel nahi kiya jaa sakte hai ye order cancel tab bhi hoga jab aap delivery ke waqt courier boy ke call par order lene se refuse karenge.
Sir, Aapka order agar ship nahi hota to aapke iss order ko mein cancel kar sakta tha par aapka order already ship ho chuka hai to aapko iss order koko cancel karne ke liye jab aapka order Out For Delivery hoga tab aapko hamaare courier boy dwaara call kiya jaayega aap call par he order lene se mana kar dijiyega apka order fir successfully cancel ho jayega aap chinta na karein Sir.
Cust Concern – cx want to cancel the order
Action Taken – replied on whatsapp
Communication – info shared //ask him to refuse at door steps//assurance given//cx agrer
Cancellation of shipped order Prepaid
Session id : E5E30CAE79C0446
Issue: cx wants to refund//order shipped cx want to cancel this order
Action: request taken//refund tat shared
comm: ask to co-ordinate with courier boy and also guide for door step refusal//TAT Shared: 6 days for refund initiation after successful cancellation of the order
CIP
Sir, As checked your order got canceled due to technical reason and I am sorry for the inconvenience caused.Your order is in cancellation in progress stage and you wil get the refund update from our team within 24-48 hours.
Sir, Jesa ki dekh paa raha hun aapka order cancellation in progress stage par hai aur hamaari team se aapko 24-48 ghanton me refund ki update bhi mil jaayegi aap chinta naa karein.
Cust Concern – cx ask about order/ status//CIP
Action Taken – replied on whatsapp
Communication – info shared //assurance given// ask cx to wait 24-48 hours for update//
CIP 8 DAYS
Sir, As I can check the cancellation complaint for your replacement order is already registered and our team is working on it but don't worry I have again highlighted your issue on priority basis to my team. Within 8 days our team will give you the update regarding the refund for your order and I will personally work on this to resolve at the earliest.
Sir, jaisa ki main dekh sakata hoon ki aapake orer ke liye complaint pahale se hee registered hai aur hamaaree teem is par kaam kar rahee hai, lekin chinta na karein, mainne apanee teem ko praathamikata ke aadhaar par aapakee samasya ko phir se ujaagar kiya hai. 8 dinon ke bheetar hamaaree team aapako aapake ordar ke refund ke baare mein update kar degi aur main ise jald se jald hal karane ke lie vyaktigat roop se kaam karoonga.
Do not worry Sir, 8 days are the maximum time that it takes to get the refund update from our team but as you are our valuable customer and I have highlighted your complaint on urgent basis so I will personally work on this to resolve at the earliest and give you the refund for this order as soon as possible.
Cust Concern – cx ask about order/ status//CIP tat breached
Action Taken – replied on whatsapp//Pending with snapdeal//escalated to tech team
Communication – info shared //assurance given// ask cx to wait 8 days for update//cx agree
DID not get hat I order
Sir, Can you please tell me what wrong product you got instead of Aadi - Red PU Slide Flip flop?
Kya aap please bataayenge ki aapko iski jagha kya wrong product mila hai?
Thank you for confirming Sir, I have sent you an SMS on your registered mobile number and there is a link given in that SMS by clicking on it you have to send the images of wrong product and after receiving the images of wrong product our team will give you update on the return complaint of your order within 24-48 hours.
Yes Sir, We have received the wrong product that you received from your side today via mail and do not worry now within 24-48 hours our team will surely send you the return complaint update for your order.
Mail id confirm karne ke liye dhyanyawad,Mene aapki registered mail id par ek mai kiya hai us mail pa aapko jo wrong product mila hai aapko uski images hamein mail par share karni hai aapki aur se wrong product ki images milne ke baad hamaari team aapke is order ki return complaint ki update 24-48 ghante me de degi aap chinta na karein Sir.
Cust Concern – cx want to return the order///wrong product received
Action Taken – replied on whatsapp//SMS sent
Communication – ask cx to share the image of wrong product on the SMS//TAT shared: 24-48 hours for update after getting the images//assurance given//cx agree
Thank you for confirming your mail id Sir, I have send you a mail on your mail id [email protected]
in which you have to send the image of the wrong product so that this time your order could be picked up successfully and you will not face this problem again.
Thank you for confirming your mail id Sir, I have send you a mail on your mail id [email protected]
in which you have to send the image of the wrong product and after getting the images of wrong product our team will give you update on the return complaint of your order within 24-48 hours.
Is [email protected] your active mail id?
Thank you for confirming your mail id Sir, I have send you a mail on your mail [email protected]
in which you have to send the image of the wrong product that you received so that this time your order could be picked up successfully and you will not face this problem this time.
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