Notes

Hi thankyou for choosing xfinity my name is charles may i have you first name and last name please?

Hi ________ how are you doing today?


Im doing great thanks for asking. Glad that you doing okay, as i can see here that you want to activate your cable box its that corrct?


I appriciate your effort for picking up your cable box at your nearest local store and also i appriciate your loyalty for chooosing xfinity. and i know watching tv is important to us not to get bored and have a chance to bond with your family and also to get updated to the latest news. but dont worry you had me right now im an expert on this and rest assured after this call you can use and watch your tv. but before that ______ heres the plan, ill be asking you a series of question for me to understand and know what tools and troubleshooting guide ill be using and also you will be my eyes and hands for this situation. sounds like a plan to you? awesome!!

and if this call will be disconnected, this number will be your best callback number its 267 437 3547 is that correct?

_____ what can you see at you tv right now? are you in the WELCOME BIENVENIDO BIENVENUE?


are you seing the updating your TV BOX? dont worry thats the part of the activation and after the update your cable box will restart. Tell me right away if the restart is done okay?

now _______ choose your preffer language the you will use to your cable box


for your activation process ________ please enter the last 4 digits of your XFINITY ACC please but please be sure that youre pointing the remote directly at the TV BOX


now _______ it is downloading your main menu, it will take a minute or 2 okay?


now ________ name your device you can choose what you will name to your device by using your xfinity remote. now you chose main bedroom perfect!


now it its optimizing for your sound and HD video, and after that you will see the XFINITY LOGO and the activation is now finish!

but before that ________ we will pair the xfinity remote to your TV


PITCHHHHHHHHHHH



and also we have ACP-AFFORDABLE CONNECTIVITY PROGRAM The ACP is a federal government program designed to help households connect to internet and mobile services.if you are eligible to this program you can receive a credit of up to $30 per month you can check your eligibility at the national verifier and once you are eligible they will give you a APPLICATION ID and once you have the ID you can contact us or the ACP and for more information just go to the website at XFINITY.COM/ACP 

you can download XFINITY STREAM APP. you can turn any Apple or Android smartphone or tablet into a personal TV screen .Stream live news and sports, schedule DVR recordings when you didnt watched it on time and also you can download Xfinity My Account App Account you can Manage Bills payment online Enroll in paperless billing and auto pay

upon checking your account i can see here that you are already 9 years and 9 months with us that was a long run and thank you for choosing and staying with us i highly appriciate that. and as for your rewards you can enjoy deals on movie ticket just for a dollar discounted ticket at universal resort and give aways for sports fans.

just a quick recap _______ for what we have done, it is we or the cable box is updating, you choose your prefer language, you enter the last 4 digits of your xfinity acc, and name your device and lastly we pair your remote to your TV

CONGRATULATIONS __________ your cable box is now activated you may now use and watch tv with your family

is there anything else that i can help you with?

did i meet your satisfaction regarding with service?

congratulations again and thankyou for calling and choosign xfinity once my name is charles take care and have great day bbye.








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