Notes

You will receive a review email within 3-4 hours you just need to pass that review within 24 hours I will share some steps with you to go thru the review process on your this email "[email protected]".
If you experience any issue in the review you can also contact our team on this number "844-963-0011" they will help you with passing the review and the same number is also mentione in the document that I have shared with you
I am sorry your internet is not working. I know that can be frustrating. I will be glad to help you resolve this issue.
I completely understand your situation as I am also a customer at some point, I am working from home and my daughters are doing online schooling, we also totally depend upon Internet to work.
I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.
I am apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored. Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you
I can see on your account that you are eligible for Xfinity Mobile -Moto 5 G Play which, is “Free Full retail value of the device i.e. $149.99 will be credited on your monthly bills spread over 24 months. All you need to do is add a new line of service and port an existing phone number. I can go ahead and sign you up for Xfinity Mobile.
While working I would like to inform you that you are paying around $140 for the services and I have an discounted deal available in which I will make your total bill to $131 and you will get high speed of 1200 MBPS along with unlimited data access + free flex streaming services + free moto g pure 5g mobile device with new line and gig data plan.
You just need to activate the mobile device for once and then you can also use it as per your choice.
And your total bill to Xfinity will be $131 ( including all the taxes and fees ) . Sounds good?
(MObile ntwwork)Mobile combines America's best LTE network with the unmatched speed of 5G plus millions of Xfinity WiFi hotspots to create a network that’s rated #1 in customer satisfaction by the American Customer Satisfaction Index (ACSI). It's built for the way consumers use their mobile devices today – with Internet and data at the center of their experience.
1. I can save you hundreds of dollars a year on your mobile bill! May I ask how much you are paying monthly?
2. Currently, we are offering $200 visa prepaid card for each line with your own device. Monthly plans starting as low as $15. 3. Additionally, we are offering $400 off on Flagship (Apple, Samsung and Pixel 7) Phones. 4. With Data + Xfinity Mobile, Xfinity provides best in class value and experience.
If you do not mind may I know your hesitations so that I can provide the best value of your money or find something suitable as per your needs, since you're our valuable customer.
Being an Xfinity Ambassador want to know, would you be interested in adding Xfinity Mobile with the most pocket friendly mobile plan. It offers Unlimited Calls, Unlimited Text and 1Gig at just $15 per month
Alright I completely respect your decision Crystal. :) Also if you have any other number which is not currently under contract you can port in that number right now and get an iPhone 12 mini completely on us. You will just have to pay a little amount today which will be credited back to you as the device is on us and then you just have to pay for the line and the device will be on us for you. :)
I can see on your account that you are eligible for Xfinity Mobile - You are eligible for monthly discount on your account which will be credited to your monthly bill , if you will Port an existing phone number I can go ahead and sign you up for Xfinity Mobile> right now we are offering $200 Visa prepaid card if your bring your own device to Xfinity and port in your existing number to Xfinity or you can get an iPhone 12 Mini completely on us if you port in your existing number. If you sign up for Mobile services right now with us you will save additional $20 on your internet bill as well. isn't it an amazing offer?
Please do not minimize the chat or close the chat window in order to keep the session alive till we can resolve the query. It would be requested to avoid using other applications as well as I do not want you to lose t​he chat before resolution and get connected with another agent where you might need to repeat everything again. { FCC LINES Please provide me your DOB and complete SSN so that I can process the order. Your information will be masked under FCC security law and Xfinity security policy. This domain is secure and information will be encrypted. You can trust me on this
tv ;ines

I can see your device is performing well on the Xfinity network, so let's dig a little deeper to determine if there are other issues.


I was able to refresh the account on my end. Allow me just another moment to refresh all of your devices.
Next, I would like to begin a restart of your X1 TV box. If you have any recordings in progress, they may be interrupted and cause you to see a split recording in your menu.
Your TV Box is now attempting to restart. It may take up to five minutes to come back up, so hang tight while I run a few checks on this end to make sure it comes back online.
I see your TV box has come back online. Can you please check and see if it's working now?
Are you getting an error code or error message on your screen?
Is there a code displayed on your screen or just an error message?
How many TV boxes are experiencing this issue?
I see in my system you have an HDMI cable connected to your TV box. Is the connection type you're wanting to use?
There may be a communication failure from the TV Box to your TV. Let's see if we can fix it by going through the following steps: 1) Turn off your television 2) Unplug and Replug the HDMI cable from the back of the TV and the TV Box. Ensure you are reconnecting the HDMI cable into the appropriate port. 3) Turn on your television and let me know when you're done.
Can you please unplug your HDMI from the back of the TV and then plug it back in? While you're doing this, please note which HDMI connection port you are using. Once you're done, let's toggle to the correct input on your Xfinity Remote using the TV Input button and see if that resolved your issue.
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