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Minecraft convention firm sorry over Peterborough's complaint-hit event
15 September 2015
The organisers of a convention for the game on computers Minecraft have said they are "truly truly sorry" after angry parents had criticized it on social media.
However, many claimed they sat for hours waiting to meet famous players and demanded refunds.
O'Brien Event Management said a new system to cut down on queues will be implemented in the future.
The convention which was not accepted by Mojang Minecraft, the Minecraft developer, offered fans the opportunity to meet famous YouTubers as well as take photos and play games.
Lisa O'Brien of O'Brien Event Management previously stated to the BBC that the queues were 45 minutes long due to huge numbers of people who showed on the day and didn't purchase tickets in advance.
The company also posted a statement on its website, saying: "We are truly sorry that our event didn't meet a few peoples' expectations."
SWISS ROCKETMAN
"MineVention" is a'meet-and-greet' event, and there will be queuing. However it will provide children the chance to meet their heroes.
"We have taken all of your comments about this event into consideration. Going forward we will put in place a queueing system and more content."
The company also issued an official statement from Peterborough Arena, which was responsible for catering, and again blamed the "sheer number" of people who walked through the doors on the day of the event for the long lines.
Both parties agreed to respond to any parents that had contacted them in a timely course.
No comment has been made regarding refunds, but some parents told the BBC they received the refunds the day they complained to staff.
Online ticketing company YPlan announced that it was "actively seeking information about the event's partner to understand its stance on refunds, and will seek compensation for all of our customers who were unhappy with this event."
Complaints hit 'awful Minecraft meet-up
Here's my website: https://swissrocketman.com/
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