Notes

8da88607-e500-487b-b2cf-a9c0e4e00bf0
Call opening on time traveler asked if he could change the reservation from one stop to non stop asked the details agent provide the non stop
flight checked the fare difference.. traveler agreed to pay the difference.. agent sent the new confirmation to travler.traveler okay

88d93912-a78e-4735-b57a-b7b29f9fd5ed
CALL opening on time traveler asked airline has changed his both flight agent checked the details agent confirmed there is asc agent checked the availability provide the available option agent provide available option to traveler then traveler asked if he can upgrade his class of service agent should hold the traveler unnecessarily and agent should gather all the information in one time .traveler not good with available option. agent was not maintain the basic hygiene on the call there is no effort from agent side to provide the solutions agent did not sent the email to airline might airline provide the best option to traveler through us. agent said to traveler for wait some might airline provide you the reprotection to traveler

cd0d999a-6839-41ff-a22b-e2e1b2e08c36
Call opening on time traveler wanted to change the flight date agent asked the email for verification traveler provide the date which he wanted to changes and agent was checking the availability as well the fare rule. Traveler was on hold for long time .agent should refresh the traveler and asked the best call back no.

862ae120-e90a-42d2-ace7-e0375f39a98a
Call opening on time. Traveler booked the flight and mistankley she put the wrong email so she wanted to change the email. Agent verify the traveler. agent should tell the traveler we could not able to change or add the email agent just sent email of the Itinerary confirmation to traveler
Traveler was not getting the email agent sent email to traveler again and again. Agent should provide the confirmation to tarvler and informed to get the details directly from website

00087358-80e3-462c-9d5f-cd47d9814b85
Call opening on time agent asked the intry and verify the traveler travler wanted to know how much credit and the validity agent should asked the best call back number as well as refresh the traveler after some time agent provide the credit validity. traveler understood. Agent should tell the traveler sharecode is depend on the biritsh airways and also the credit would not be allowed for international if it is a domestic flight.

0d15bde5-b3b4-4c6d-afcb-07eaa4db1aca
Call opening on time traveler wanted to book a flight through expedia. Agent asked the email to logged in the account, agent asked the origin and destination traveler details. Agent provide the details to traveler for non stop flight and the price .call got dissconted agent made the out bound call

32c60c65-4425-4aca-929d-f67391851428
Call opening on time traveler wanted to change the flight date and know about the money which he has to pay agent should asked the inty and verify the traveler agent re-confirm the flight details. Agent checked the avail option for non stop flight but it is not available for other days one flight is available traveler provide the details. traveler said he has a travel protection plan agent should informed the traveler how travel protection plan works it is not for the fair difference it is helps for medical issue etc. agent should asked the best call back number as well as if he has seen any fair difference for the flight so he could checked that.

f2ce6d24-da2e-496a-be94-0a7a26a5a8f5-
call opening on time traveler wanted to change the flight date. Agent should asked the last for digit of intry number so he can checked it is on the correct booking or not. traveler provide the date to agent. Agent checked the fare rule and provide the details. agent checked the available option and provide the fair difference .traveler wanted to know the changes is permitted or not. agent should tell the traveler as per the policy penality is there and changes are permitted. Agent should asked if traveler has seen any flight in expedia so he can check the same.agent provide the details for the same cabin and fair difference traveler don’t want to change anything. Agent should asked the best call number and gather all the information at one time then checked what option traveler has seen.