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- Consultative Selling
Provide additional products and services to meet their needs. Or get the most out of Xfinity
Combine Xfinity Products together, the more discounts they get, convinence on paying one bill instead of separate bills
Customize conversation, Showcase value and expertise, finalize expectations by summarizing the added value
The Care Sales Interaction Model
Creating a great customer experience- add value, it also improves overall Net Promoter Score
- positively impacts the way that Xfinity customer satisfaction is measured through the tNPS transaction net promoter Score, Revenue Generating Units, First Call Resolution
-Xfinity ambassador should educate customers on the value of the additional services available to them helps to maximize their overall Xfinity experience.
add value to customers xfinity experience
Valuable and Collaborative Sales Experience
Customizing - customizing conversation
Showcasing - Xfinity value and my expertise
Finalizing - and setting expectations of whats to come
review tools to help
help create a collaborative interaction with customer
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