Notes

Probing Questions
1. Did you see any error messages
2.

DCT- one momemnt please

X1
Customer has 2 services; internet and cable
combi of streaming and live tv
x1 will work without internet but just local channels or live tv
legacy doesnt have application(no netflix)

1. welcome message
2. Choose languange english or spanish
3. customer will be asked if theyre going to turn on the voice guidance
(1 to 2 mins per prompt)

roadmapping in x1
well do on screen activation, we will just need to follow the on screen steps for us to activate it successfully.
how8375
tlk1125

Advanced search: See what's on live TV, Xfinity On Demand and your DVR, all in one place.
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Customize your experience with your favorite programs, people, channels and sports.
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Advanced DVR: With one X1 DVR, record up to six shows at once,* plus, start a show in one room and finish in another with multi-room DVR functionality.
Apps right on your TV: Check weather and sports, view photos or listen to music on Pandora – all with apps right on your TV.
Last watched: See the last nine shows and channels you've watched with the touch of a button.
Integrate Xfinity Voice service: Listen to and manage voicemail with the Voicemail app (XG1 devices only), and see Caller ID on your TV screen.
Voice control: Use voice commands to change channels, search for a show and get personalized recommendations with your Xfinity Voice Remote and the Xfinity TV Remote app.
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Feature available in select markets only. Live streaming of Pay Per View (PPV) and Music Choice channels is not available on mobile devices.
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