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1ST STEP--TRY CREATING A RETURN--
RETURN SUCCESSFULLY RAISED--INFORM THE PP DATE AND SOLVE
RETURN ERROR OCCURED--L2 GENIE FORM--INTERNAL UPDATE FOR 24HRS
ERROR MESSAGE IS REPLACEMENT NOT AVAILABLE--WAIT AND REFUND
ERROR MESSAGE--RVP FRAUD---PREVIOUS TAGGING--WITHOUT CALL--CX UPDATE 4HRS--FILL THE FORM RVP FRAUD AND BLACKLISTED (THIS IS ALSO APPLICABLE FOR BLACKLISTED ACC)
RVP FRAUD--ON CALL--CX UPDATE 4HRS---FORM FILL--RVP FRAUD AND BLACKLISTED
POST 24HRS--TRY CREATING A RETURN--STILL ERROR--RESPONSE SHEET--TOA OR MANUAL BOTH PITCH---TOA--CX UPDATE 24HRS---MANUAL--5-7 BUS DAYS--CX UPDATE 48HRS
ADD--PICKUP WILL BE ATTEMPTED WITHIN NEXT 72HRS
TOA--POST 24HRS--TOA RESPONSE SHEET--VALID--PAYZIPPY DT--24HRS
MANUAL FORM--48HRS--RESPONSE SHEET--REJECTED--TECH ISSUE RESOLVED/ PLS FILL THE FORM WITH ALTERNATIVE BANK DETAILS--FILL THE MANUAL FORM AGAIN WITH DIFF BANK DETAILS
MANUAL--48+48+24
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