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Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information
As a customer myself I would to help you restore the services today however since the system has verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.
I know that you are in a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home.
If only I have the power and capability to extend your payment and restore your service, I wont hesitate to do so.
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