Notes

DOC ID's:-
prd1450( mobile overview)
HOW3480( add xfinity username)
HOW21155( data plans)
HOW12331( billing cycle and due dates)
POL2069( hotline and suspension)
HOW11877( device activation)
HOW13393( line access fee)
HOW11871( XMPP)
HOW13317(XMPP details)
HOW13385(mobile activation)
HOW12545(Network reset)
HOW13542(deactivate lines)
HOW12572(porting number)

Eligibility criteria for xfinity mobile
-should be 18 + age
-active internet service/pending residential xfinity service;
-Should have active username.
-Must the account holder should be primary or manager on the account.

The 7 username can be created on the one account. One is primary and six are secondary.

Two types of data plans:-
1. By the gig plan
-1GB-$15- If the data is finished then additional data can be added by the cx.
-3GB-$30
-10GB-$60
2. Unlimited data plan
-unlimited intro
-unlimited plus
-unlimited premium

The Billing cycle:-
The billing cycle is the duration of the billing and the 30 days duration is there and the starting billing date is the the bill start date and the billing due date is the bill end date and that is came after 20 days.

XMPP- Xfinity Mobile protection plan:-
customers who accidentally damage their device (drops, spills, cracks), experience mechanical/electrical failure (after the manufacturer’s warranty expires) or lose/have their device stolen can file a claim by:
-Visiting mywirelessclaims.com/xfinitymobile,
-Downloading the Pocket Geek® Mobile app to begin a claim, or
Calling our protection plan provider, Assurant, at 1-855-884-9771


-If the device is lost or stolen, customers should also contact us at 1-888-936-4968 to suspend their line to protect themselves against unauthorized use.

* If you want to return the device then you can return the device within 14 days and you will get the refund so long as you haven't summitted any claim.
* If cx has cancelled the XMPP then he cannot enroll in the XMPP but he can enroll within 30 days but he has to do mechanical check by the organization.

* Unlock phone setup:-
a. IMEI umber(*#060#)
b. Email ID
c. Unlock request provided and (ECM ticket raised)

*Activate the roaming feature :-
a. Confirm the country details cx travelling to.
b. Ask that you need to activate the global pass?
c. On the international calling in the setting and it will be activated within 60 minutes.

*In the XMPP you can get a 2 claim limit in the 12 month period.*
- Once a claim is approved, replacement devices are shipped via next business day delivery, Monday through Friday, when available, at no additional cost. Saturday delivery is available for a $30.00 fee.

-Cx first step for the XMPP benefits to enroll for the Xfinity mobile international roaming plan.
-Cx can enroll for the XMPP within the same day and also in the 30 days in which the device is check for the eligibility for the XMPP.

Global pass:-
-Global Travel Pass allows you to pay a flat rate for unlimited calls and texts.
-abroad in over 170 covered countries.
-Global Travel Pass includes 512MB of LTE data per pass per day; then data is available at 2G speeds until a new pass is started.
-The data you use while abroad will count toward your By the Gig or Unlimited data option.

Important: International data roaming and calling will be enabled on your Xfinity Mobile line automatically within 72 hours of adding Global Travel Pass. If you need international data roaming enabled sooner, chat with an agent.

*Global Travel Pass is $10 per day per line in over 170 covered countries or $5 per day per line in Mexico and Canada only.

*How Do I Add Global Travel Pass to a Line?
To add Global Travel Pass to any phone line on your account:

1. Sign in to your Xfinity Mobile account, either online or through the Xfinity Mobile app.
2. Select the phone line that you’d like to add Global Travel Pass to; this will take you to the Line details screen.
3. Once you’re on the Line details screen, scroll to the Other services category, then select International travel.
4. Select Get Global Travel Pass and follow the prompts.
5. You’ll see a confirmation screen once you’ve successfully added Global Travel Pass.
6. International data roaming and calling will be enabled on your line automatically within 72 hours of adding Global Travel Pass.
*If you need international data roaming and calling enabled sooner, chat with an agent.

If you want to add Global Travel Pass to more than one phone line on your account, you can go back and repeat these steps for each line. Remember, your pass won't be activated until you use your phone abroad while in a covered country.

*Do I Need To Remove Global Travel Pass When I Return Home?
-There’s no need to remove Global Travel Pass once you return home
-since you’ll only be charged for a pass during an active session when you call, text or use data abroad.
-Global Travel Pass can stay on your line until you’re ready to use it the next time you travel internationally.
-You can always remove Global Travel Pass at any time through My Account online or via our app.

*What Happens if I Travel to Multiple Countries During an Active Global Travel Pass Session?
-You can travel to any other country covered by Global Travel Pass during your 24-hour active session, and you’ll only be charged once.
-If you travel to a country that isn’t covered by Global Travel Pass during an active session, you’ll be charged the pay-as-you-go rate for that country.

#There is no additional data plan for the global pass.

*Can I Add Global Travel Pass to My Tablet or Smartwatch With Xfinity Mobile?
-No. At this time, Global Travel Pass can only be added to mobile phone lines.

-Once a line has used more than 512MB of LTE data in a Global Travel Pass session, the line will receive 2G data (slower speeds) for the remainder of the 24-hour period.
-This additional 2G data is not billed at pay-as-you-go rates. It’s included with the pass and doesn't cost extra unless the customer arrives in a country or place not covered by Global Travel Pass.