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2 features of cable boxes
1 way addressable
*program guide
*linear live TV 2 way addressable
*music choice
-can watch movie and can
*interactive program guide
*live channels
-paper view is live
BRANDS of legacy cable
*motorola- SOAOO
*pace
*thompson
*scientific atlanta-not authorized for use(error message)
with dvr (built in) we can use the last 4digit of serial number(mostly 12 character)
*cisco
*general instrument EXAMPLE OF SERIAL NUMBER
1.
SD DTA- Standard Definition Digital Transport Adapter
error code-340
*small box usually size of a fist
*has HDMI port at the back
*has toggle switch at the back
*does not have a power button
*interactive program guide
BLINKING PATERN
1blink- connection issues
2 blinks per interval- ready for activation
3blinks per interval-reboot process
SD DCT- Standard Definition Digital Cable Tuner *support high definition
*live channels
*
HD DVR- High definition digital video recorder
=recording will lost if it is broken
*supports high definition
*live channels
*interactive program guide
*XFINITY Xr2-universal remote getting started kit-self install kit
-
professional installation-100$ charge for technician checking connection,check coaxile cable, tv input (no picture issue) Types of activation.
signal are being sent during ITG utilization, this usually happens for activation or reactivaton refresh (stg) signal
initialize signal
stb hits DTA AND MOTOROLA-POST DOWNLOAD
DTA-15-30 MINUTES
post download-certain feature that needs to be downloaded after activation
if not activated just follow the ITGs instruction
the customer can already see in their screen like the paper view pre-download- before activation ask if its for repair or for activation
what is the specific issue that i can help you with?
can you tell me more about it?
what's step are already taken?
what do you see on your screen? what a specific
what have you done so far
Just to confirm is these for first time activation or a repair issue. CONNECTION WHILE DOWNLOADING CUSTOMER CAN SEE BLACK IN THE SCREEN THATS OKAY
product-
before you open ITG make sure to check if the cable box is activated or disable. check it at the biller GET A BEST CALL BACK NUMBER AT THE BEGGINING OF THE CALL if the call will be disconnected and you already run an ITG just continue [Yesterday 1:37 PM] Mailyn BAtoonerror-no signal-cable box
initialization signal- it will reboot/turn of and turn back on
ticket number CRo74326042
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