Notes

Unified Communications | UC Platforms | Remote Working Solutions London
Managed it services London :
Portman Tech deliver award-winning Managed IT Services , wide range of Managed Security , Outsourced IT , Cloud Migration, Cloud Management Services and DevOps 24/7, 365 days a year.



Keeping IT operations up and running is time-consuming and highly complex. As a leading managed service provider in London , Portman Tech understand that you may not have the resource or expertise available in house to support your requirements and with the constant changes businesses face, delivering and maintaining 24/7 digital services is challenging.



Businesses assume that the only option for network management is to delegate it to the in-house IT team, those that have done their homework will know that’s not the truth. Managed Services providers can leverage their scale for greater economic benefits without compromising speed and quality of service.


Portman Tech 's competitive advantage in Managed IT Support

Tailored Support: We take time to fully understand the exact requirements of your business and the environment in which it operates.
Best Practice: All our services run to ITIL best practice, and our experienced support teams hold the most up to date vendor certifications.
Expertise: We have highly experienced teams that deliver top end technical support.
Maintenance and upgrades: We will ensure all your software is always up to date. Through our affiliates we have access to the latest software and technology.
Cost Effective: You can account for your IT investment with a predictable monthly fee rather than incurring an unexpected expense for unexpected IT issues.
Efficiency: Managed Support reduces the amount of time that in-house departments need to spend on it, leaving time to focus on core business.




Portman Tech delivers industry leading award-winning Managed IT Services for around 400 dynamic businesses and organizations. As one of the top IT MSP in London , UK and with over 10 years’ experience, we have the expertise and scale to provide the tailored services you need to drive your company forward. We are a trusted partner, working collaboratively with you to support your digital vision and strategy.



It is with the continued support and longstanding partnership of our vendors and suppliers that we can create bespoke solutions focus on supporting our customers in every way possible.



Safety and security will always be WFS’ top priority to underpin the vital services we provide for our airline customers at airports around the world. We take this responsibility very seriously and are constantly reviewing our systems and processes to ensure they are fit-for-purpose against potential threats and to protect our business continuity.



Portman Tech is providing critical managed services that enable us to improve the resilience, efficiency and security of our global operations, which gives us the peace of mind that any security anomaly or incident will be managed and resolved instantly.



Portman Tech ’s Cyber Security as a Service provides us with a team of experts monitoring our network and systems 24/7.



The service our previous managed enterprise provider was only monitoring mode. Although we could see a real granular picture with 100ft of vision we were just getting 10 degrees of what we wanted to see. We had no visibility of web activity and it was under two different platforms. We are now getting a 360 degree picture – all under one platform.



Our experience in Portman Tech is extremely positive. Like us, it is a dynamic, entrepreneurial organization and quick to respond to our changing requirements.



Portman Tech is one of the leading providers of IT Support in London . We provide a wide range of award-winning, comprehensive IT Support services including Outsourced IT Support , Remote IT Support , Managed IT Services , IT Consultancy , IT Infrastructure , IT Security including GDPR Consultancy and Cloud Computing solutions .



Portman Tech is one of the leading IT Support companies in London , due to our diverse client portfolio, 98% client retention rate, outstanding customer reviews and accredited industry partnerships. We are also proud to be a certified Microsoft Silver Cloud Partner. We also provide Cyber Essentials audits and certifications for clients.



However, no matter the vertical, we know that no two businesses operate the same way, which is why we'll propose an IT Support package specific to your business requirements and priorities taking into consideration your future business development plans.



Portman Tech separate ourselves from the rest by following a strong set of procedures to bring a client onto our support system, a full audit, followed by our ‘on-boarding’ procedure backed by full technical documentation enables us to provide ’high level’ troubleshooting from day one.



If you have 1 or 100 members of staff, we have the operational base and technical capacity to deal with any issues you may come across. We can deliver this service to you on a pay as you go basis or a fixed monthly fee to suit your business needs.



In partnership with leading cyber security firms , Portman Tech have developed a complete range of services in order to provide the complete solution to a business’s IT security needs. There is no silver bullet to ensure that your business is safe from threats, however regulators can be satisfied that when a breach occurs, and if there is any data stolen, that the organization has done everything to ensure the risk was as low as possible.



We provide, guide, manage and drive: Managed Antivirus, Managed backups, penetration testing, advanced email security, vulnerability assessments, managed security patching of computers, DNS security, website filtering, end user testing and training, cyber security essentials program, the road to ISO27001, GDPR self-assessment and gap analysis.



Now is the time to engage in a full cyber security assessment to ensure that your organization has carried out due diligence. We can help if you are a small firm with no IT department, or have an in- house IT department, but without the capacity to manage organization wide security compliance effectively.


It managed services:
A managed service provider (MSP) is a third-party company that remotely manages a customer’s IT infrastructure . We are one of the highest rated providers in the UK and we can help you with a breadth of technology expertise in the categories of IT support , IT security , Cloud computing , IT consultancy , Network support and more. Additionally, we offer a 24x7x365 support, which is locally staffed by highly qualified engineers.



We don’t concern ourselves with any other part of the UK. Portman Tech is an IT company run by Londoners, for Londoners that understands every last piece of the capital’s telecoms, broadband and commercial IT infrastructure relating to SMEs.



In teaming with Portman Tech , we become an extension of your organization focusing on both short-term objectives and long-term technology initiatives. We become the automatic choice for businesses that either don’t have internal IT staff, or for those business looking to extend their existing IT team.



At Portman Tech we provide:

Fast response times
Quick fault resolutions
Friendly, highly trained staff
Cost-effective, innovative solutions
Sector-specific guidance

Whatever problem we’re presented with, or whatever technical scenario comes our way, we’re able to take it on and find a solution.



No other MSP in London takes what they do more seriously than Portman Tech services. It doesn’t matter how big or small you are as a company or how much your support package costs – our staff treat every last interaction with the attention it deserves.



Versatility is key. There won& IT Support Company be a need to seek out support for other aspects of your infrastructure – broadband, telecoms etc. – we’ll take care of everything for you. As your company grows, so does our knowledge of your network. It won’t take very long for us to know every last cable, laptop or network switch like the backs of our hands.



Portman Tech offers a wide-ranging set of products and services that ensures no part of your network is left untouched. Our set of managed IT support packages can either act as a standalone offering in place of a traditional internal IT department, or complement whatever existing technical staff you currently employ.



The full range of IT managed services are on offer:

Day-to-day support
Large scale network overhauls
Business process analysis
Line of business software installations
Cloud migrations
Security consultations

Portman Tech ’s fully managed IT support services scale dependent on the needs of your organization. Pick your flavor, delivered as a service to help your business grow the best way that we know-how. With many IT managed support services available at a range of different prices, it really is completely up to you on how you choose to grow your business.



Every business, regardless of its size, deserves to grow in a fully managed IT environment that works like a well-oiled machine, with support services that keep the company’s vital information protected.



Over the years, we have seen countless small to mid-sized London businesses stuck with mediocre IT services from managed service providers in the United Kingdom , which have led to wasted time, money, and productivity.



We find out which processes can be adjusted to work much faster! Not only that, because we optimize your IT environment, people easily save 15-20 minutes every single day. With our fully-managed IT services , we proactively seek ways to boost your business performance and we achieve that time and time again with the latest technology.



With our expert advice on best practices and excellent IT management, you can be sure to save significantly in the short long-term. What’s more, our managed services easily save you thousands of Pounds from the get-go! With this additional value, we make Managed IT services that much more cost effective.



We help you understand the precise situation of your IT environment by taking away all the jargon and all the boring bits. This way, you feel more in charge of your business and more comfortable around technology. We become your IT partner, providing highly skilled support with our technical expertise, in a way that makes perfect sense to you. With all our service levels comes a dedicated account manager who is able to break your IT environment down for you.



We manage every single aspect of your company’s IT infrastructure , from software to hardware to wiring. We also take you through a seamless process, to move you to the cloud without lost data or productivity. We do all these for a fixed fee for businesses in the United Kingdom, at no hidden costs.



When it comes to technical support, direct access to engineers who log, manage and resolve IT problems quickly and efficiently is crucial. Our well-resourced IT service desk provides quality technical support, and you can access it 24/7.



Subscribe to Portman Tech , and experience the highest standard of managed IT support in the UK . Portman Tech Essentials and Pro are tiered service levels tailored to your specific needs, and there are also options tailored to the different requirements of organizations, with, or without, internal IT resources. For SME’s, Portman Tech is a fully outsourced IT support solution , and for the larger enterprise it is a service which provides supplementary support to the existing IT department.

Outsourced IT Support:
IT outsourcing is the practice of using an external service provider, such as Portman Tech , to deliver the IT functions you need to run your business effectively. Everyone from accountants and law firms to local authorities and financial firms can outsource their IT and business IT support in London is becoming increasingly common.



If you’re looking for an IT support company in London then Portman Tech can help. Portman Tech will take full responsibility for all IT maintenance and support , offering you a fully managed service . Alternatively, you can pick and choose which IT services you would like us to handle, building your very own bespoke package.



Outsourced IT services can include any or all of the following:

Application/software development
Web hosting
Application support or management
Technical support or help desk
Database development or management
Telecommunications
Infrastructure
Networking and communications
Disaster recovery
Data center management
Data storage
Email
Security

Portman Tech ’s transition process ensures that the switch to an IT outsourcing company is simple. We’ll dedicate time to assessing the current state of your setup and systems, and educating your staff on how to use Portman Tech ’s IT service desk .



We’ll also assign you a dedicated account manager. They’ll meet with you regularly to discuss quality of service, report on your systems, and help you to plan for the future development of your IT setup in line with your organization’s business goals.



Portman Tech outsourced IT support is unique in that we tailor our service exactly to your needs. For a fully outsourced IT support service , we can proactively reduce IT issues, increasing your productivity in the process. Portman Tech will also provide a full range of managed IT services and help develop your IT strategy in line with your business goals.



However, we can also work as a co-managed IT support partner to fill in the gaps within your existing IT capacity, whether that’s specialist knowledge or overflow capacity. Whatever you need from your IT outsourcing company , we can provide.



As a professional IT outsourcing company , we offer fast and effective support. We contractually guarantee a response to IT issues within two hours, though our typical response time is less than 20 minutes. For the rare times it's needed, we guarantee onsite support within four hours. We also priorities support on issue severity. So if you’re issue is business critical, you’ll be prioritized.



For co-managed IT support , we can work within your organization’s existing helpdesk systems and to your organization’s SLAs.



Our suite of services is broad and fully customizable to your organization’s specific requirements. Portman Tech IT support packages enable us to work across cloud services , hardware, software, network and infrastructure requirements and data back-up. We also offer specialist IT consultancy , remote working solutions and IT security management .



Not only has that but our support extended beyond traditional working hours where required. So, if your organization requires cover through extended hours, weekends or bank holidays, we’re always there when you need us.



Because Portman Tech offers flexible IT support , the service you receive from us will depend entirely on the requirements of your organization. While we do provide a wide range of IT solutions, we will only ever recommend the level of support which is best for your business, rather than implementing services simply for the sake of it. We do not believe in a “one size fits all” approach to IT support.



Our ultimate goal is to form long term partnerships with our clients, and to do this we take the time to get to know every client’s business so we can tailor our IT solutions and services perfectly to their specific needs. Whether you want all of your IT support outsourced , or want to retain some of it in-house, we can provide as much or as little involvement as you’d like. From project assistance to managed resources, Portman Tech offers the help you need to protect and advance your business’ digital assets.



Portman Tech team is committed to helping businesses prosper by keeping their IT up and running smoothly. We're experts at identifying possible IT problems as soon as they arise, so you can focus on your business instead of your computer system.



With our assistance, your systems will be more efficient and secure than ever before. Rest assured that you won't find a more capable provider than Portman Tech for Outsourced IT Support in London .



We offer a range of IT outsourcing London services which will ensure your system is always up-to-date with the latest software updates and configurations. We are innovative IT outsource company that is constantly looking at new ways to grow. We are constantly researching new technologies, trying them out, and deploying them when they work best. With Portman Tech , you are sure that any IT problems that arise will always be dealt with efficiently with our IT services outsourcing , whether they are company-wide or they only affect one user.



We are here to help you get ahead of possible IT problems with Portman Tech outsourced IT support services so you can focus on your business. We are proactive when it comes to IT management , ensuring all your equipment is running optimally before any potential problems arise. We work around the clock to keep your systems running smoothly and avoid any costly risks or downtimes. Rely on our IT outsourcing London approach, experience and expertise to handle technical issues on behalf of your organization. You never need to wait around when you need outsourced IT support UK at any time of day or night. Portman Tech staff is available at all times to provide assistance if needed, ensuring no matter what time or day it is, there is always someone available to help out.



The complexity of managing modern infrastructure places unprecedented demands on in-house IT resources. As organizations continue to digitize operations and embrace new technologies, IT teams are expected to retain required levels of expertise in all things.



The reality is most IT budgets have remained static in recent years, whilst the IT department is expected to facilitate everything from day-to-day maintenance and lights-on support to transformative initiatives.



It’s simply not cost-effective, or realistic, to retain a full-time, accredited resource for every device and application in your digital domain; nor is it practical to maintain a transformation level of expertise when only a BAU support level is necessary. Many organizations choose to outsource some, or all, of their IT support requirements. Outsourcing provides greater flexibility and is significantly more cost effective than retaining a full-service IT department in house. Outsourced IT support provides access to a skilled, vendor-accredited workforce as and when it’s needed. Customers may opt for a fully managed service , or a utility-based alternative where support hours can be pre-paid in blocks and depleted as required.



Benefits of outsourced IT support

Lower cost of ownership for your IT estate
Rapid access to vendor-accredited technicians
Improved systems availability/uptime
Predictable monthly costs
Proactive monitoring and maintenance
Service excellence, ITIL aligned and governed by SLAs

Portman Tech offers a range of managed IT support services designed to provide rapid access to skilled resource and to minimize the risk of systems downtime. Our flexible SLAs can be tailored to suit the critical nature of individual systems, providing the right balance of service availability and cost-effectiveness.



Key features:

Remote helpdesk and on-site support
Proactive, 24/7 PC and server monitoring
Virtual IT Director / Service Delivery Manager
Remote server backup
Quarterly DR tests
Security monitoring and patch management
Data security and anti-virus software

Small business it support:

Portman Tech is a leading IT support provider and one of the highest rated IT companies in London . We provide tailored, end-to-end IT support services (Windows & Mac) to London and UK businesses.



Small Business IT Support London understands the needs and limitations of small businesses, their focus on growth and their limited resources in maintaining and improving their IT infrastructure .



Welcome to Portman Tech . We are a London based company providing small business IT support . Whether you have got a current computer problem and need some urgent assistance, or are looking for an IT support partner you can trust, we can help. We are specialists in both Apple Mac and PC support and offer a range of flexible options that can develop with you as you grow. Portman Tech offers small business IT support for clients in central and greater London.



As an IT Support company , Portman Tech provides the best IT support services across London for small businesses and home users in a home or office environment.

Understanding how important IT infrastructure is to today’s business is core to our DNA. You can trust our London IT support service to build, manage and support your IT infrastructure allowing you to focus on what you do best.



Our business IT support London services work hard at building strong relationships with our customers so that we understand their company’s needs. This allows us to implement and maintain IT systems that keep businesses running efficiently and smoothly, whether based in London, Sussex or elsewhere in the UK.



Outsourcing IT support frees you up to get on with what’s important. It gives peace of mind, knowing that support is an email or phone call away. Business IT support services allow collaboration with experts to ensure the most appropriate systems are put in place and that they will be robust. No matter how much you plan, IT systems will glitch. It’s how quickly you can recover that’s important.



Here at Portman Tech, we provide business IT support in London and across the whole of the UK on a pay-as-you-go basis or via a service level agreement (SLA).



All businesses whether small or large rely heavily on their IT equipment. PCs, Macs, laptops, printers, scanners, studio equipment and so on provide critical business functions, without which work grinds to a halt. Equipment not working properly is expensive and frustrating, which is why it is essential to have adequate IT support in place.



Many small businesses choose to outsource their IT support work. This gives them the peace of mind that help is only a phone call away, whenever they need it, without the expense of employing someone full time. Portman Tech offers a range of small business support plans to businesses in the London, including pay as you go support right through to fully comprehensive hardware and software plans.



Portman Tech has been offering Local IT Support for small businesses for over 10 years and despite the recent challenges we are passionate about small business and offering a truly local service.



Portman Tech will always be honest and upfront, with no hidden charges and no long-term commitment. We do not tie you into any long contracts (not even 1 year).



Portman Tech has extensive experience in supporting hundreds of small businesses in central London over the past seven years and we can make sure that the technology you use is a driver to the business and not a hindrance.



Our experienced, highly skilled and friendly team, can feel like you in house IT support but with a much reduced cost and much wider experience to provide a solution to every problem cost effectively. Whether you wish to outsource the IT function for your whole company or just the onsite support of an individual’s branch, we have flexible IT support contracts to much every need.



Since beginning, we’ve supported SMEs with tailored IT solutions that increase operational efficiency and minimize downtime.



When you choose us as your IT provider, you don’t just get a managed IT service , you get a trusted partner that will guide you every step of the way. We’re experts at showing you how IT can help your business grow.



Why Choose Portman Tech for Small Business IT support
We treat every single support request with the care and attention that it deserves. We’re not interested in sticking plasters or temporary solutions to long term problems. As far as we’re concerned, when we fix something, it needs to stay fixed. We have an obligation to our clients that extends way beyond a standard vendor relationship. We won’t close a support request unless you’re happy with the work that’s been carried out, and the issue is no longer occurring.



It doesn’t matter how big or small you are as a business, how large your network is, or what your daily support requirements are. We have the expertise to handle everything. We offer a range of services and products to our clients, from IT consultancy to IT procurement, IT security , Microsoft 365, Google Workspace and cloud services .



We pride ourselves on giving our clients the space they need to focus on growing their business, without the day-to-day hassle of having to resolve IT issues. Your Account Manager will provide you with a regular service report that includes a breakdown of the issues your staff are experiencing, and also provide strategic IT advice.



The quality of our fully managed IT services is reflected in our outstanding client reviews, making totality services the most trusted team for the IT support London companies’ need. All our clients are happy to recommend us.



We employ a variety of skilled technology professionals who cater to each and every one of your business’ unique requirements.



We’re the IT partner of choice for businesses in a diverse spectrum of industries. These include Architecture, Financial and Law Firms to Charities, Property, Education, Pharmaceutical and other professional services.



IT Support : Focus on your core business whilst we handle the nitty gritty. Our 24/7 helpdesk features friendly staff, reactive and proactive support services, rapid response times, speedy resolutions and certified, professional Managed Services engineers.



Whether you are remote working, hybrid working or only in the office, we can help. Portman Tech IT support London team are there for you 24/7/365, proactively monitoring your environment.



Let us become your IT partner and provide you with fully tailored IT support , effective strategic advice, proactive maintenance and monitoring for your IT infrastructure , all whilst ensuring your business adheres to the highest levels of cyber security and compliance requirements.



Our managed service solutions keep your systems optimized and secure. Our friendly team of experts has years of experience in providing small to medium sized businesses with an unrivalled support service – with rapid response times and proven IT solutions right around the clock.



IT Security can be a prime concern for businesses. We take pride in knowing that our clients sleep better knowing that their critical data is always safe and protected with us. By preventing most issues before they arise, we are not only mitigating the risk of downtime but we’re also ensuring higher productivity for you and your employees.



We live in a world where businesses cannot operate without IT systems or connectivity, and where mandatory data-protection regulations must be adhered to. This, along with an increasing number of cybercrime incidents means IT security measures are now core to any organization wanting to protect their data and Intellectual Property, whilst ensuring compliance.



There are many IT elements that are vulnerable to serious threats without the right security in place, these include workstations, networks, servers, cloud solutions, printers and mobiles. Through the totality services portfolio of solutions, not only are we able to effectively manage and support the security of core infrastructure, we proactively detect, neutralize and report on incidents around the clock.



We only implement security solutions found in blue-chip companies that have been adapted for small and medium sized businesses, whilst ensuring they meet commercial requirements.




Even with appropriate IT support and security measures in place, the knowledge and capability needed to successfully manage today’s technologies can overwhelm small and medium sized businesses.



At Portman Tech, we are more than just an IT provider, but a true partner who is there for the long-run to support our clients’ business goals with a breadth of technology expertise. We provide you with a suite of specialist IT services to enable you to grow and transform your business.



At Portman Tech we offer so much more than an IT support and services provider . We offer a range of services and products to our clients, from IT consultancy to IT procurement, cyber security solutions , Microsoft 365, Google Workspace consultancy and cloud services . It doesn’t matter how big or small you are as a business, how large your network is, or what your daily support requirements are…. we have the expertise to handle everything.



We are flexible with your support arrangements too. If you already have an IT helpdesk, we can work alongside them and deal with any extra work, whether it’s something as simple as changing a password, or resolving high-end server faults.

Read More: https://www.portmantech.com/