Notes

XFINITY MOBILE PROTECTION PLAN :-

You can claim for your device protection plan by using this link :- mywirelessclaims.com/xfinitymobile or can Download the Pocket Geek® Mobile app to begin a claim.

For that I request you to please go to this link :- mywirelessclaims.com/xfinitymobile.

You can opt for Xfinity mobile protection plan within 30 days after purchasing the device.

There’s no limit to screen-only damage repair (phones only) and covered mechanical/electrical failure claims. For all other accidental damage and loss or theft, the program allows up to two covered claims within a rolling 12-month period.

If your device is accidentally damaged, malfunctioning, lost, or stolen:-
Visit fastclaim.com/xfinitymobile or use the Pocket Geek® Mobile by Assurant app to file your claim 24/7.

You can enroll in the Xfinity Mobile Protection Plan when you purchase your device — or up to 30 days after purchase. To enroll after purchase, you can visit an Xfinity Mobile store or you can call 1-888-936-4968. You need to pass a visual mechanical inspection.

If your device is lost or stolen, you can also contact our dedicated team at 1-888-936-4968 to suspend your line to protect yourself against unauthorized use.

Protection plan provider, Assurant :- 1-855-884-9771

Documentation for claim the XMPP :- When filing an XMPP claim with Assurant,

You must have the following information ready when you want to claim for your device :-
1. Their phone number or IMEI, device model and storage size (found in device settings
2. Cause, location and date of claim incident
3. Form of payment for their service fee/deductible, if applicable
4. Additional documents, such as a police report, government-issued ID or proof of loss may be required.


Once a claim is approved, replacement devices are shipped via next business day delivery, Monday through Friday, when available, at no additional cost. Saturday delivery is available for a $30.00 fee.

The device will be replaced with a reconditioned one of like kind and quality. When a reconditioned device is not available, it will be replaced with a new model of like kind and quality. Device color may vary depending on availability.

You can find a return label and instructions for returning their damaged device within the packaging of your replacement device. If you are returning an Apple device, then you must need to unlock your device, disconnect it from iCloud and erase all the content before returning it.
You can print a replacement label by going to mywirelessclaims.com/xfinitymobile.

1. Click File or Track a Claim on the homepage.
2. Enter the information requested and click Track my claim.
3. Enter their zip code.
4. Click on the My return instructions tab located on the top right.
5. Click on the return receipt label link to download the label.

If the damaged device is not returned to Assurant within 10 business days of claim approval, You will be subject to an unrecovered equipment fee no greater than the retail price of the replacement device plus applicable shipping costs of claim approval.

If you want to access technical support then I request you to please Tap the Live Support icon in the Pocket Geek® Mobile by Assurant app to call or chat with a specialist.

Specialists are available every day from 9 a.m. to 11:59 p.m. EST.

Specialists are not available on these days: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.