Notes

FOR XFINITY MOBILE
PRD1450 - Xfinity Mobile Product Overview
how21155 - Xfinity Mobile Fourth-Generation Plan Details
how12331 - Bill cycle
how11877 - Device activation
how13393 - Line access fees.
How11871 - Claim of Device protection plan.
How13317 - Details of device protection plan.
HOW20432 - Global pass
HOW12545 - Network setting reset

Eligibility Criteria

The account holder must live within the Comcast footprint to qualify for Xfinity Mobile but Xfinity Mobile service also works outside of the Comcast footprint.* Customer eligibility is determined during purchasing according to several criteria related to Comcast services:

Must be an active post-pay Xfinity Internet service residential subscriber or have a pending order for Comcast post-pay Xfinity Internet residential service.
Must be the account holder, Primary user or Manager on an account with Xfinity services. Returning Xfinity Mobile customers must have Xfinity Internet service installed and actively working before ordering Xfinity Mobile.

The Primary user or Manager must be able to verify the account holder's Social Security Number (SSN) and date of birth.

Only the account holder may authorize a credit screening.
Must be at least 18 years old. Customers who subscribe to Internet Essentials or part of Internet Essentials Partnership Program (IEPP) qualify for Xfinity Mobile as long as they meet other eligibility criteria.

There is no tenure requirement; a customer may sign up for Xfinity Mobile on the same day they order Xfinity Internet service.
*Select areas may be unsupported by Xfinity Mobile's network partner.


Xfinity mobile protection plan
Customer can opt for Xfinity mobile protection plan within 30 days after purchasing the device.
30 days
You can enroll in the Xfinity Mobile Protection Plan when you purchase your device — or up to 30 days after purchase. To enroll after purchase, you can visit an Xfinity Mobile store or you can call 1-888-936-4968. Your device will have to pass a visual mechanical inspection.

They can claim by :-
Visiting mywirelessclaims.com/xfinitymobile,
Downloading the Pocket Geek® Mobile app to begin a claim, or
Calling our protection plan provider, Assurant, at 1-855-884-9771
If the device is lost or stolen, customers should also contact us at 1-888-936-4968 to suspend their line to protect themselves against unauthorized use.

What are the claim limits?
There’s no limit to screen-only damage repair (phones only) and covered mechanical/electrical failure claims. For all other accidental damage and loss or theft, the program allows up to two covered claims within a rolling 12-month period.
Note: There’s no way for Xfinity Mobile agents to view how many claims a customer has filed or to view their remaining claims.


Documentation for claim the XMPP :-
When filing an XMPP claim with Assurant,

Customers must have the following information ready:
1. Their phone number or IMEI, device model and storage size (found in device settings
2. Cause, location and date of claim incident
3. Form of payment for their service fee/deductible, if applicable
4. Additional documents, such as a police report, government-issued ID or proof of loss may be required.


How long does it take for customers to get a replacement device?
Once a claim is approved, replacement devices are shipped via next business day delivery, Monday through Friday, when available, at no additional cost. Saturday delivery is available for a $30.00 fee.

Will a replacement device be exactly the same make and model as the original?
The device will be replaced with a reconditioned one of like kind and quality. When a reconditioned device is not available, it will be replaced with a new model of like kind and quality. Device color may vary depending on availability.

How do customers return their damaged device to Assurant?
Customers will find a return label and instructions for returning their damaged device within the packaging of their replacement device. If the customer is returning an Apple device, they must unlock their device, disconnect it from iCloud and erase all the content before returning it.

What if the customer lost their mailing label?
Customers can print a replacement label by going to mywirelessclaims.com/xfinitymobile.

Click File or Track a Claim on the homepage.
Enter the information requested and click Track my claim.
Enter their zip code.
Click on the My return instructions tab located on the top right.
Click on the return receipt label link to download the label.
What happens if the customer doesn’t return their damaged device to Assurant?
If the damaged device is not returned to Assurant within How long does it take for customers to get a replacement device?
If the damaged device is not returned to Assurant within 10 business days of claim approval, the customer will be subject to an unrecovered equipment fee no greater than the retail price of the replacement device plus applicable shipping costs of claim approval, the customer will be subject to an unrecovered equipment fee no greater than the retail price of the replacement device plus applicable shipping costs.