Notes

1.Acc. caller -
2.Ticket # - 
3.Issue - activate cable box
4.Resolution - 
5. Best Callback # -
6. Phone# -

just unboxed
bill, receipt or app
roadmap - check wires, initial troubleshooting, send signal, if there is picture, check functions

connect at cable in, finger in

no picture, press input and source button, where connected? HDMI1 or other. tell me what u see? SOAOO means ready to activate.

ask phone number
service address please
ask email


Utilize the billing system to ensure the customer has the appropriate services on the account to authorize the video device for the content applicable. Is the issue resolved?
what steps have you taken so far? have you plugged all the cables.
what do u see on screen



15-30mins after activation in order to have access on-screen programs



hankyou for calling comcast my name is HONEY 
may i know your 1st and last name?
alright, hi cx_____ how are you doing today?
Im glad that you're doing great .
i can see here that your cable box is not working ?
customer cocern________________ . i really appreciate you for choosing xfinity as your service. nowadays i know how important the signal. bcos even me i easily bored when theres no signal in our tv , and watching entertainment is kinda relief your self and to your family but dont you worryu bcos you've reached i right person who can help you with , and rest assure before this call end your problem will be solved . in order for me to pullup your account , may i have your phone number that assosiated in this account? ___________
if no: May i have your account number instead?_____
Just to clarify may i know your service address?______
For security purposes iwant to confirm if the last 3character of your email that indicate here in our system is  [email protected] is it correct?
YES! PERFECT.
NO! Alright its ok , lets moveon to your account number instead . 3844100010012132 . alright thankyou! the code will automaticaly send to your account number that you provided .  
since you dont have a account number , so anable to have your account number can you install me the app for me? 1 is the cable box powered on ? 1. just want to clarify is it for activation or repair?
2. How many setup boxes are experiencing this issue/how many cable box do you want to activate 
3. May i have your last 4 characters  of your serial# of your cable box, 
STEPS: *ITS ATTHE BACK OF YOUR CABLE BOX
4.Is it your new cable box?
5. STEPS: *CAN YOU PLEASE GRAB THE COAXIAL CABLE AND CONNECT IT INTO YOUR WALL OUTLET AT THE OTHER END AND AT THE BACK OF YOUR CABLE BOX MAKE SURE ITS FINGER TIGHT AND COAXIAL CABLE CONNECTED INTO THE PORT . 
SPLITTER: DO YOU HAVE ANY SPILITTER ? ITS A DEVICE THAT YOU CAN ABLE TO CONNECT TWO COAXIAL CABLE AT THE SAME TIME .
6. May i know the type of your connection that you are using to connect the video device to the television?
Followup question: alright just to be sure is your HDMI has correctly align into your port?
7. Can you please unplug your HDMI at the back of setup box and at the back of your tv and plug your cable HDMI cable back in . May i know now what do you see in your screen? 
8. alright that indicates ________ that your cable box is ready for activation process i will send you a code and it takes 1-2minutes and we all done 
9. To fully access will need to wait up to 2 hours to complete access to the On-Screen Program Guide, XFINITY OnDemand, and up to 6 hours for Caller ID on TV. Scheduled recordings and Parental Control codes may also be erased during this process. SAMPLE LIFESTYLE QUESTIONS
What provider do you have? How much are you paying every month
FITCH: calculator
Continue: 
is your cable box turned on? yes what do you see in your screen? iether error/success
congratulations