Notes

cx should be 18+
cx should be active service
must be primary or manager
active username on account
After 1 gb $15 for additional charges for every gb

Must be an active post-pay Xfinity Internet service residential subscriber or have a pending order for Comcast post-pay Xfinity Internet residential service.
Customers who subscribe to Internet Essentials or part of Internet Essentials Partnership Program (IEPP) qualify for Xfinity Mobile as long as they meet other eligibility criteria.
Returning Xfinity Mobile customers must have Xfinity Internet service installed and actively working before ordering Xfinity Mobile.
Must be the account holder, Primary user or Manager on an account with Xfinity services.
The Primary user or Manager must be able to verify the account holder's Social Security Number (SSN) and date of birth.
Only the account holder may authorize a credit screening.
Must be at least 18 years old.
If an Xfinity Mobile customer no longer maintains a subscription to postpaid Xfinity Internet, Voice or TV and continues to subscribe to Xfinity Mobile service, each Xfinity Mobile line on the account incurs a $25 monthly line access fee in addition to the customer’s other service charges.
For more details, see What happens if I cancel my Xfinity Internet, Xfinity Voice or Xfinity TV services?


Automatic Payment Deferral
Xfinity Mobile customers may defer their next automatic payment to their next due date, prior to their automatic payment date if they meet all the following eligibility requirements:

#The customer regularly scheduled Xfinity Mobile automatic payment has not already failed.
#They have not been granted an automatic payment deferral in the previous three months.
#Their Xfinity Mobile account is not suspended or disconnected (i.e., deactivated).
#They have been an Xfinity Mobile customer for at least three months and successfully paid at least one Xfinity Mobile billing statement.


Customers do not qualify for a repayment plan when:

Their Xfinity Mobile account is already disconnected (i.e., deactivated) for any reason,
They haven't paid at least one regular billing statement since joining Xfinity Mobile,
Their previous repayment plan ended due to a missed payment, and they haven’t paid off the past-due balance covered by the previous repayment plan,
Their account was enrolled in a repayment plan with more than one installment within the last six months, or
Their Xfinity Mobile billing statement is being deferred to their next automatic payment date.


What details does the customer need to provide to port their old number?
Account holder first name.
Account holder last name.
Account number.
Billing PIN.
Last four of the customer's Social Security number.
Billing address.


how to activate sim or device: At ( xfinitymobile.com/activate )

When interacting with customers, do not refer to the review as a manual review. Here is an example of what you could share, $$$$$"Thank you for your patience while I look into your account, Mr. Mendoza. It appears that your order is currently on hold. We need some additional information to complete your order. Please check your inbox and your spam folder for an email from [email protected] for details on what information is required to proceed."$$$y