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step 1: just to confirm if im working with the right equipment, can you confirm the last four digit of the serial number of your device? you can find it at the back of your device.
step 2: just to confirm, if this for first time activation?
did you try to resolved this issue on your own? may i know what are the steps have you taken?
step 3: mr cx does your ethernet cable is connected to your cable box? i will inform you that there should not any ethernet cable connect to your cablebox.
step 4: Is the service activated?
step 5: are you seeing the enter account number and phone number on your screen?
have you tried to activate it by your own?
what language did you choose? did you select the right language for you?
--------------How much data do you usually consume on a daily basis?/ while waiting. may i know what service provider did you use on your mobile. how many lines do you have? / how much did you pay in a month/ is it unlimited or gig?/
-----------i have a goods new for you
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