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Step 1: Mr. Just a heads up were going to do basic troubleshoooting. I will be asking questions and we will need to follow the steps thoroughly And Im gonna send multiple signals for the activation. So Im gonna be needing your cooperation. Youll gonna be my eyes and ears for thw whole process. Sounds a good plan?
Step 2: For me to identify the cable box
MR. CX does your ethernet cable connected on your set up box? If yes, please make sure that your ethernet cable is not connected to your cable box. Correct? Please make sure that
Step 2: Did you try to activate your cable box on your own? yoouve been trying ti activate it on your own(if yes)
Step 3: Are you seeing the ENTER acct nmbr and phone number on the screen?
Step 4:
Step 5: and what language did you choose? Did you select english? is that the right language for you? were you able to select the correct language for you? (no)
Step 6: how to inform : i would like to inform you that your cble box will restart for me to send signal
(provide self servive option// xfinitymyaccount app
Have you downloaded the xfinity my account app. Actually you can do a lot of things their. You can also do troubleshooting and schedule callback.
Xfinity stream app: You can actually access your tv shows. and browse your fav movies.
or you can pitch
or ACP
(after sending signal)
Step 6: Is there any changes now on your end? Do you see any picture? (may pic na and pairing na)
Step 7. Awesome! Lets check now if the volume if working fine. Could you please check it for me? Confirm if the vol or channel is working fine. ( mag conrats if okay na. Thank you for being my eyes and ears. ANd for your cooperation.)
Step *; just a quick recap, you called because you wanna activate your cable box and i was able to help you with the right? Alright! I will tag this issue as resolved now.
IS there anything else that i can help you with? (recap) just a quick recap,i will tag this issue as resolved. i would appreciate anyfeedback from you with regards to the service i have provided. Thank you once again for choosing xfinity services. Have a good one! Goodbye!
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