Notes
Notes - notes.io |
Formula:
Transition statement
+ value statement
+Asking for the sale
When will the technician be at my home?"
"I need to reschedule my appointment"
"I was supposed to have a technician here from 12- 2 pm, it's 1:30. Can you tell me when they will arrive?"
"How long will I have to wait for your technician?"
What is Tech ETA?
With Xfinity My Account, customer's can find out their estimated technician's arrival time. You know a customer's time is valuable. That’s why Comcast is working hard to improve customer service. With the Xfinity My Account app, a customer won’t have to guess when your technician will arrive. They'll get a notification when the tech is on their way, along with their photo and name, so they can spend less time waiting around and more time doing the things they love. Because Comcast should fit into their life, not the other way around.
Some examples of how you can position My Account could be:
"Now that we've confirmed your appointment, did you know you can view and get updated information, reschedule or cancel your appointment through My Account? It saves you from having to call back in if you need to make a change!"
"The day of your appointment, you will be able to view real time status updates through My Account, including seeing your technicians picture. Do you have the Xfinity My Account app?"
Our commitment to every customer:
bullet
Respect your time
bullet
Simplify your experience
bullet
Make things right if we fall short
If Comcast has failed to meet the original appointment window, then the Xfinity Customer Commitment should be discussed with them. This is how you demonstrate how committed Comcast is to providing exceptional customer service. Ultimately, 'Where's My Tech' is about having the conversation with the customer to alleviate any concerns and making sure you are doing everything you can keep Comcast's promise to the customer.
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