Notes
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A wonderful day! Thank you for choosing Xfinity! This is Ankita, your Xfinity Ambassador for today. It will be a great pleasure to assist you today.
Assurance-
I can completely understand the importance of the service for you. Being a Internet user I can understand the importance of the stable services.
stay connected script.-
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
Bill link-
You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.
******Internet Issue*****
>>> How long have you been getting this issue and were there any troubleshooting steps performed earlier?
http://speedtest.xfinity.com/
>> >> I am checking the status of equipment’s and services in system, it may take up to 3 minutes please stay connected.
>>>>> I am now working on rectifying signal congestions and we are doing great so far. After this I will run system clean up to remove signal clutter, next step would be system re-connection and lastly, system update.
> >>>>> Are you using additional router with the modem?
>>>> Are you using wired or wireless connections?
I appreciate your patience and efforts over the chat.
** *****TROUBLE Call********
As, we have performed all the troubleshooting steps,but you are still getting the same issue , In that case I will schedule the trouble call for you, so, that once a technician will come and check all connections and resolve the issue for you.
Shall I schdule technician visit?
*** Please help me with your best preferred phone number so that you may receive an automated call before visit.
No charges will be applied for any issues identified at Xfinity end or equipment rented out by Xfinity.
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