Notes

Name:
Account number:
Phone number:
Context:
Status:

HOW7622 - X1 Activation Process Overview
HOW21468 - Xfinity Mobile 2023 Promotions (no mobile)







Hi. Thank you for calling Comcast. My name is EMILLENE :)

May I have your first and last name please?
-Debra Brown.

Hello/Hi Debra, how are you doing today?
-Im good.

That's good to hear.
I can see here that you're not fully verified.
In order for me to fully verify you may i have your account number?
Just to make sure that i got it right, its 8499106990223733. is that correct?
alright thank you debra.
Just in case this call will be disconnected, is the number that is associated with this account the best callback number you have?

-Yes it is. (If not, ask to verify it)

Alright. I can also see here that you want to activate your Xfinity X1 cable box. Is that correct/right?

+Okay. First of all, i would like to thank you for purchasing Xfinity's X1 cable box. We highly appreciate you as our customer. I understand that you already want to activate your cable box as soon as possible. So rest assured that you have reached the right person to help with you this. But i would also need you to cooperate with me and for that i will also make sure that within this call you will already get to enjoy your cable box. Would that be good?

+Yeah. Sure
Perfect. Thank you Debra.

+So i would like to ask some more questions in order for me to have a better view and deeper understanding of this situation. Would that be okay?

+Can you tell me more about this issue?

+Alright. Is this the first time you're activating this or have you done already some steps to activate it? (X1)
+ Alright. Is this the first time you're activating this or have this been working before? (legacy box)
-No. This is my first time.

+Okay. I just want to give you a roadmap of the steps that we will do in order for us to fully activate your cable box. Checking the cables, some troubleshooting and sending multiple signals as well. (legacy box)

+Alright. How many boxes do you want to activate?
-one.

+Alright. May i have just the last 4 digits of the serial number of the box. it can be found at the back part of your cable box.

+Perfect. Got it now. Thank you.

Just to confirm this is the first time you're activating this box. is that correct?

i think were done. Just a few recap what we have already did was setup the cables, executed the troubleshooting steps and we also send multiple signal as well.
So is there anything else i can help you with?

PITCHING : While waiting for the diagnostics to run, i want to gladly discuss with you..
btw again this emillene from xfinity activation department..
and thank you so much for your time and effort.. "thank you for being my hands and ears in this process""is there anything else i can help you with?""i will tag this ticket as resolved because you can now see picture""before i let you go i would appreciate any feedback from you in regards to the services""again this is emillene have a good day and stay safe" bye..


LEGACY BOX ACTIVATION
after advise to customer to unplug HDMI for 5 seconds and plug again. mangutana if "do you see somethin on your screen?" "NO SIGNAL". "that means your tv is not yet set to correct input." "can you please grab the TV remote for me?" "please press input or source button" "please select HDMI" 1. status code 224.